Petersburg Oil Company

Not happy or pleased with this business. We have been customers for over 4 years. Ever since day one when we bought our house, we could smell exhaust when the furnace ran. Not one technician (and we had many) could figure out what the smell was from even though they said it wasnâ t normal. No carbon dioxide was reading and the carbon monoxide detectors werenâ t going off. They said it was a throw away model. We have had this unit serviced by them numerous times. In December 2018, we had called them 4 times within 3 days (all after hours) it was trial and error trying to figure out why it wasnâ t running. One technician replaced multiple items and the next morning we still had trouble. After all that the one technician said it was ice in the tank with kerosene which was from them. Hmmm but they replaced many parts. Almost one month later we had another issue where the cad cell melted. The guy put down 2.5 hours and he wasnâ t even here 45 min. I know they tack on travel time but really?! Four days later it happened again so we called someone else. The minute this guy from another business walked in, he knew something wasnâ t right due to the exhaust smell. He tore it apart and it had a crack in the heat exchanger. Go figure! Not one technician(other than the guy who replaced the cad cell, whom suggested we have it tested for a draft, but couldnâ t do it cause he didnâ t have the right equipment with him) ever thought of this or had ever torn it apart to check in over 4 years. I still owe a bill to Petersburg Oil and it frustrates me cause all that work for nothing. I had to buy a new furnace and now no more smell. We could have saved thousands of dollars in 4 years if they would have figured this out from day one. Will never use them again. Lady on the phone was becoming very defensive and short when I was venting to her about the most recent bills

they were great

They are honest, polite, willing to work with you to achieve the best outcome based on the customers customer's expectations. Very helpful and polite.

Iâ m satisfied with the work Petersburg Oil did for me.

I'm just waiting for a call back to see how much the part will be and when and if it will get here (if it can be ordered) and when the next service call will be.

It was great

We got a detailed performance contact and that insured all that we wanted and were paying for. The workers were easy to work with and professional.