Carpet, upholstery, ceramic/porcelain tile and grout cleaning for commercial and residential customers
Services we offer
Stanley Steemer offers cleaning for carpets, area rugs, upholstery, ceramic/porcelain tile and grout cleaning, and vehicle upholstery and carpet cleaning.
They wanted to come 3 hours earlier then appointed time and I said no. I choose the time because that what would work for me. Tech said great I have to wait half the day to do your carpet my morning canceled. Upon arrival tech said my carpet was to stained and could not promise that stains could be removed. I understood that when I made this appointment. I knew the stain would not come out I just wanted it so my carpet would be clean for my children to play on,. He acted like he did not even want to clean my carpet. Had him just leave. So my carpets were never cleaned by this company. I thought the job of a carpet cleaning company was to clean my carpet. I understood when I called and set this cleaning up that my stains would not come out. I told the customer service person on the phone that I had lots of stains and i knew they would not come out just wanted my carpet sanitzed so my children could play on it. Seemed like the tech could not get it thru his head that it was okay I knew they would not come out.All I have to say is if you use this company do not have dirty stainded carpet they must just want to clean carpet that is perfect.
Description of Work: They were suppose to clean living room, dinning room and hallway
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$100
Response from Stanley Steemer Carpet Cleaner
The technician called the customer prior to arrival and was told it would be fine to come early. The technician was met at the home by an adult who was not the home owner. During the walk through the technician pointed out spots that would most likely not clean out. At that time the woman at the home called the customer, [member name removed], to let her know what the technician had said. While talking to [member name removed], the woman kept saying that the technician did not want to clean the carpet and that she would not pay $100 to have the carpet cleaned anyway. The technician tried to interject and explain that he would be able to clean and get a noticeable difference, He just wanted to make sure the customer was aware that certain spots would not clean out. At that point the woman at the home hung up with [member name removed] and told the technician to leave. He again tried to explain that he could clean and get a differnce in the carpet and was again told to leave. [member name removed] left a message with the office expressing her dissatisfaction. When I returned her call to try and explain what had happened and reschedule her appointment she hung up on me. Unfortunately for [member name removed], the woman she had at her home that day turned away the cleaning. We did not refuse the job and we are routinely called out to jobs that are much worse than her carpet. Had we been allowed to clean we may have been able to clean out some of the spots that the technician was not sure about. However, that did not happen because the lady at the customer's home asked the technician to leave. We would gladly reschedule the cleaning if [member name removed] would like to call us and set it up.
Rita G. B.
08/2012
5.0
carpet cleaners
 + -1 more
They did everything very good and I was happy with them. They were here when they said they would be and called before coming. I plan to call them again to have clean my carpets.
Description of Work: I used Stanley Steemer Carpet Cleaner to clean the carpet three rooms and a hall.
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Service Categories
Carpet Cleaning,
Upholstery Cleaning
FAQ
Stanley Steemer Carpet Cleaner is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Stanley Steemer Carpet Cleaner accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer Carpet Cleaner offers free project estimates.
No, Stanley Steemer Carpet Cleaner does not offer eco-friendly accreditations.
No, Stanley Steemer Carpet Cleaner does not offer a senior discount.
No, Stanley Steemer Carpet Cleaner does not offer emergency services.
No, Stanley Steemer Carpet Cleaner does not offer warranties.
Stanley Steemer Carpet Cleaner offers the following services: Stanley Steemer offers cleaning for carpets, area rugs, upholstery, ceramic/porcelain tile and grout cleaning, and vehicle upholstery and carpet cleaning.