Description of Work: They no longer have a showroom in Morgantown. No message on answering machine to inform customers. After leaving two messages requesting store hours & an estimate, the regional office finally returned my call. If this is how they respond to potential customers, I would not want to know how they respond, were I to need service.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Seb M.
12/2013
5.0
replacement windows
 + -1 more
Replaced all second floor windows in our near century-old home. New windows are wood inside, which fits our old house, & white, aluminum-sheathed outside. They look gorgeous and are energy efficient, especially compared to our old leaky and difficult to open or close windows. My wife said "don't" but truly loves them ... _x000D_|Fine installers capped off a pleasant experience with a quality product. Pella = OK!
Description of Work: I used PELLA WINDOWS AND DOORS
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
christy J.
08/2008
5.0
doors
 + -1 more
Our home is 100 years old, so the "standard" building sizes of today are much different from then. Therefore, we needed a custom-built door to fit our opening. The sales rep came to our home and explained all of our options and was helpful in choosing a style and features that would fit with the architecture of our Victorian home. He took the time to make sure we were getting exactly what we wanted and were completely satisfied. Installation was carefully planned so as not to disturb the original trim and finish around our door opening. They removed the old door and installed the new one without having to remove (and without damaging!) any of the existing original trim work around the opening, which was of importance to us. Our new door is of exceptional quality, and will provide us a tax credit next year due to its energy efficiency. It was certainly a pricier option than getting a standard door from Lowes, etc., but we feel the quality of the product and personal attention provided made the price well worth it, and it is certainly not something we're going to have to replace again for many, many years.
Description of Work: We purchased a patio door to replace our old, dysfunctional one. Pella first sent a sales representative to our house to give us options, measure our project, and provide a cost estimate (all at no cost to us). Once we had placed an order, the project manager for installation came to our house to remeasure and plan for installation (again, no cost.) Once our door came in, we were called to schedule a date for installation, and the door was installed by Pella.
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Service Categories
Windows,
Doors
FAQ
PELLA WINDOW & DOOR is currently rated 4.8 overall out of 5.
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Yes, PELLA WINDOW & DOOR offers free project estimates.
Yes, PELLA WINDOW & DOOR offers eco-friendly accreditations.
No, PELLA WINDOW & DOOR does not offer a senior discount.
No, PELLA WINDOW & DOOR does not offer emergency services.
No, PELLA WINDOW & DOOR does not offer warranties.
PELLA WINDOW & DOOR offers the following services: WINDOWS & DOORS.