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3.02 Reviews
Showing 1-2 of 2 reviews
Rhonda F.
08/2012
fireplaces, gas logs, swimming pools
 + 1 moreI spoke with Karin (mgr) before purchasing pool. She was condescending and rude at that time. But I gave her the benefit of the doubt and purchased the pool package and installation anyway. I paid for everything at that time. The pool liner did not fit (wrong size sent, defective... I don't know) and never got a straight answer about it. Then when the new liner came in, her installation guy said his guys would be there the next morning to install the new liner. After being told 2-3 days in a row they would be there and never showed up, I got upset. Finally, the pool is in but the solar cover and winter cover was missing. Karin told me the winter cover will not even be in until after September and the solar cover was on backorder. She asked me not to call her anymore because she is so busy and that she would call me when it came in. This was the first week in July of 2012. I waited for 5 weeks and still no call about the solar cover. I decided to check on it and then I called to try to get a price from them so maybe I could order one somewhere else. Loretta (Karin's mom I later found out) hung up on me. Not once but 5 times. All I wanted was some prices on the solar cover and winter cover. Karin called me and CUSSED ME OUT! I could not believe it! I PAID FOR IT! Karin then said you should have called. I explained I did call but she insisted I not call back because she would call me when it came in from being backordered. I found out today she sold it instead of calling me. When I asked for a refund for the solar cover and winter cover she threw a fit and said all you will get is $39 for the solar cover and nothing for the winter cover. I told her I felt sorry for her and that I would say a prayer for her, Loretta and her business and she can have the $39 because if this is the way she treats her customers she will need.it. I read a couple reviews about their unfriendly and condescending behaviors, but it was after what happened today. I hope someone reads this before shopping with Cam-Rock Enterprises and chooses to shop for their pool, fireplace, wood stove etc. from somewhere else to avoid all the degrading and rude attitudes at this store. I am shocked they are still in business.
Description of Work: pool package ordered and installed.
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$3,000
Carole C.
08/2012
fireplaces, gas logs
 + 0 moreRelationship with Cam-Rock is excellent - sells quality products and stands behind products - even years later.
Description of Work: I have used Cam-Rock enterprises since early 90s - have purchased 2 woodburners from them and just decided to switch to gas stove (looks just like a woodburner.) Karen (Mgr) has always provided excellent follow-up service - when problems occurred or parts need replaced company always was very helpful - Karen has visited my home many times to either perform work herself or supervise. I highly recommend Cam-Rock Enterprises. If work is not performed (she recommends outside contractors) Karen will follow up and see that the job is completed satisfactorily. Recently the contractor who had been installing gas stoves quit doing installations - another contractor (Adam Wample) mis-represented himself to Karen (he had been a prior customer - purchased a pool) and told Karen he had done many gas stove installations, was qualified and trained.. I contracted with him to do job - problems from day one - I am now suing him - if they can find him. When Karen heard of problems she immediately intervened and visited my home several times - she is now having a Professional installer check my complete system to be sure it is safe and within code - at her expense - will not allow me to pay - she feels responsible for introducing me to Adam Wample - I know Cam-Rock has lost $$ on my installation, but Karen stands behind products and work. Give them HIGHEST RECOMMENDATION.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
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| responsiveness | |
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Yes, I recommend this pro
$2,600
Contact information
3174 Earl L Core Road, RT 7 East, Morgantown, WV 26508
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Gas Logs,
Fireplaces,
Pool Sales Construction and Installation,
Garage and Shed Building
FAQ
Cam-Rock Enterprises Inc is currently rated 3 overall out of 5.
Cam-Rock Enterprises Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Cam-Rock Enterprises Inc does not offer free project estimates.
No, Cam-Rock Enterprises Inc does not offer eco-friendly accreditations.
No, Cam-Rock Enterprises Inc does not offer a senior discount.
No, Cam-Rock Enterprises Inc does not offer emergency services.
No, Cam-Rock Enterprises Inc does not offer warranties.
Cam-Rock Enterprises Inc offers the following services: Swimming Pool Supply Store
Swimming Pool Supply Store
Contact information
3174 Earl L Core Road, RT 7 East, Morgantown, WV 26508