Modern Renovations, LLC

Still waiting on a few little final steps to be finished however the crew was great! Kristen in the office was so nice. Communication was really good with the office and the head foreman. Foreman on the job George was fantastic and showed up in person when a call would have been totally fine. Really nice people with great manners and Communication skills working for this company.

I would not recommend using this company. Poor customer service. I recently had a fence installed in January. I worked with Nathaniel and stood on my property with him while he measured the length of the fence. He quoted a price with a discount as my neighbor was signing up for a deck at the same time. After receiving the quote I email Nathaniel with concerns the length of fencing he quoted seemed short compared to the measurements of my yard and site plan. He assured me the length was correct. When the installers came to install the fence sure enough they were way short and were only fencing in about half of my yard. I called the sales man, Nathaniel twice and emailed him with no response from him at all. I called the main office and they told me they would have him call me. No call back. The installers moved a portion of the fence to the property line temporarily. Finally, the project manager came to figure out the problem. They had to charge me an additional $1,100 in materials and labor to have this fence correct to what it should have been and quoted from the start. Hands tied I needed this fence corrected as my HOA was already contacting me that the fence was now over my property line. It took them another month to finish the install leaving my back yard full of holes, mud all over which of course was tracked in by people and my dog. Now with a carpet cleaning bill, no apologies and a rude receptionist which is filling in for the office manager just pushed me off to the project manager with an attitude again to see if they could reduce the $1,100 down since this was their mistake in the first place! Also for my wasted time and addition money needed to clean rugs and carpets in my home. Of course I called the property manager and left a voicemail which has gone ignored. Think twice before using this company. I am in a new constructed neighborhood and refuse to recommend this company to any of them.

They got the job done right and were very professional and knowledgeable about their job.They worked real hard and were very courteous.They also cleaned up their mess and they picked all the nails.

They are very great in what they do. Responsable and polite. Answered all my question before and during the instalacià ³n of the new roof. Great company. We sure recommend them bc you cannot not go wrong with them.

I can't rate a 5 until the ACTUAL work has been done.

Great work ! Nathaniel, George and their crew/workers were Absolutely the Best. Their dedicated workmanship and cleanup was wonderful. My Sister who also used this company could not say enough good things about them ! I would recommend them to anyone.

George, Jon and crew were very helpful and I am very happy I selected Modern Renovations from other qualified installers. The crew worked on a windy day with 25mph gusts and 30 degree temps. I watched the entire process being on the roof several times and am impressed with their skills and the care they took with the entire job.

Modern Renovations was great to work with and did an excellent job on roof installation. Nathaniel was honest and professional. Thanks to Larry DeMarco for the best communication and responsiveness. Would highly recommend to anyone in area looking for there services. Thanks again!!

If I could give zero stars, I would! Modern Renovations, Martinsburg, WV, replaced my roof in 2019, and I was sold on their warranty of workmanship and product. My painters noticed a leak in my upstairs bathroom. I called Modern Renovations to come out and inspect the roof. I suspected it may be faulty boots and flashing around my vent pipes causing a leak. After many phone calls and no-shows for scheduled appointments, a roofer from MR finally came out, Franklin. He went into my attic and said that it was not the roof and that the leak was caused by another source. Franklin did not get onto my roof. I have had multiple contractors out trying to find the other source. I have spent thousands of dollars and countless hours trying to find the source of the leak. I hired a plumber to look at my pipes in the attic, had A.S.K. Heating and HVAC replace ductwork in my attic, had my attic re-insulated by Comfenergy, and still the leak surfaced. One of the technicians for the insulation noticed my vent pipe was allowing a lot of sun light in and said it was not normal. If light can get in, so can water. I contacted Modern Renovations once again, and they finally said they would replace the boots and flashing. I had an appointment scheduled. On the day of my appointment, I contacted and spoke to Franklin Cabrera, owner of MR, who said he was sending a tech out to replace the boots and flashing. I took time off work, and once again, no one showed up to make the repair. This back and forth with Modern Renovation in Martinsburg, WV, has been ongoing with no results. I contacted another roofing company, Roofing WV, who performed a roof inspection and was able to confirm my suspicion of the boots and flashing being the issue. provided a recommendation, and I have contracted them to repair Modern Renovations shoddy work. I have reported Modern Renovation to the BBB and will be considering my legal options for suing them. This company is unprofessional, and their work is questionable. I would steer clear of this company for any work!

Nathaniel was outstanding and explained things extremely well. Thank you.

Resubmitted an SR for the same project.

Very good

They were very quick and done an excellent job

They were good through the whole process

Great work

Nothing

My estimator was excellent! Initially the crew missed the option of having the cricket installed behind the chimney, but they sent someone out to do it at a later date when the weather warmed up! Easy fix. The crew did an excellent job on the roof and the cleanup. The Owens-Corning Duration architectural shingles look so much better than those old 3-tabs I had. I would recommend Modern Renovations to anyone in the area in need of a roof replacement.

Very reliable company.

Service was completed and finished as described.

The crew found an approach to simplify the repair so it took much less time.

I would highly recommend this firm, the roofers were exceptional and the time of replacing the roof was outstanding. Would hire them again when and if needed. the area around my home is cleaner now than when they arrived. The crew worked well together and was very efficient.

Knowledgeable, friendly, efficient. Was able to install even earlier than estimated date.

The job was sold very well, the office was really great. The workers could have been better as they allowed trash to blow away from the job and the clean up could have been better as we are still finding nails and roofing materials in the area. For what I paid, I expected cleanliness along with the "one day" sales pitch. The second day back on the job they showed up 2 hours late, disappeared for a 3 hour lunch and in the end we had to call the office to have a missing gutter guard piece put back on. I honestly expected more. But, I'm happy with the roof. Beats the old one.

Modern Renovations were professional and got the work done in one day. Cleaned up everything like they had never been there. Everyone from the office to the workers were extremely courteous. Highly recommend them if you need roof work. Darryl