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JOHNSON & JOHNSON HEATING & A/C

Heating and Air Conditioning, Air Duct Cleaning

About us

Family owned and operated serving the Martinsburg, WV area for 20+ years. Also serving Washington Co. Md. and Frederick Co.Va. We service all makes and models of HVAC equipment. We mainly install American Standard and Lennox equipment.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

BPI certified, boilers, electric, gas and oil furnaces, central air, heat pumps, duct cleaning, humidifers, air purification, UV light and mold treatment for duct work. Service contracts and Energy Auditing.

Services we don't offer

Window air conditioners and plumbing.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

4.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
14%
3
0%
2
0%
1
21%


Rating CategoryRating out of 5
quality
4.1
value
4.1
professionalism
4.0
responsiveness
4.3
punctuality
4.6
Showing 1-14 of 14 reviews

john S.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
I've been using them the last couple of years. Technician showed up on time and appeared to be knowledgeable about what he was doing. He did the job expeditiously. He cleaned up after himself. He did a good job.
Description of Work: I used Johnson & Johnson. It was for the annual maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

jason K.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

jon P.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They did heating and A/C service.
Rating CategoryRating out of 5
Yes, I recommend this pro

john V.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: New Construction: Installed new duct work throughout the house. Installed mini-split lennox 9000btu 22 seer in loft. Installed 4 ton, lenox signature 17 seer heatpump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Lacey S.
11/2013
1.0
heating & air conditioning/hvac
  + -1 more
See above....
Description of Work: He was 30 minutes late. The technician was a very abrasive, rude man. When asked if he could do something with the thermostat, he replied "do I want to- NO. Will I do it- yes". He also continuously contradicted his own statements when explaining the state of the repairs. When asked to clarify he would get frustrated. I had asked him to resolve the auxiliary heat being on. Needless to say, the job was not completed due to him bring argumentative and the auxiliary heat indicator is STILL on. Don't argue with him, he will let you know that you don't know what you are talking about. I will never recommend this group again!!

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$188.84

David D.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service, very professional, and they offer options for what they are able to provide in order to correct the proble.
Description of Work: Fixed heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David W.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Owner arrive as scheduled and asked what he could do for me. I told him that I had moved into the house some years ago and the air conditioning did not work as I thought it should and I believed it was the inadequate size of the air unit and thought it was time to change with the rebates now available. The gentleman looked at my set up and did the math and told me the unit I had was adequate for the square foot coverage needed and that I should not need a larger unit. ( Did not try and sell me one as he could have.) He asked if he could look in the attic to see the air unit and ductwork to check for air leaks which he found none. What he did find was a sensor laying on the ductwork that should have been against the return line to the compressor. He installed the sensor and the unit is working as it should. I asked what I needed to pay him for his services since I requested him to come and quote me a new unit and he said there would be no charge for the visit but only asked that I use him if I ever needed service in the future. To anyone reading this I would highly recommend them even if for noting else their honesty although I can clearly see other the service experience as a big plus. I would have to give them a six star rating on a five star scale.,
Description of Work: Came to the house to sell me an outside air conditioner per my request, but instead was honest and fixed the unit I have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jane S.
05/2013
1.0
heating & air conditioning/hvac
  + -1 more
a
Description of Work: I find him very abrasive, and irritating.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$300

bruce B.
12/2012
1.0
heating & air conditioning/hvac
  + -1 more
of the problemfreon
Description of Work: had new outdoor unit installed improperly, was told by another hvac tech that the refrigerant leaked out because of careless sodering of copper pipes from the house to the new outdoor unit. johnson was totally unresponsive when i told him of the problem, he basically told me he wasnt going to come out and fix it and it wasnt his problem

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$2,200

john S.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
On the day of installation, they arrived on time and went to work and they stayed until 6 pm and the job was completed which made one of the folks late for his son's activities. there were some minor issues but they have been resolved.We count ourselves fortunate to have completed the work before the heat wave hit and the house has been cool.
Description of Work: Jason, came out did an estimate on the house, measured the volume of the house to determine if the unit would be adequate since I received different opionions and speculation on wether a 4 ton unit was sufficient. He was the only that took measurement of the 4 companies that provided them. On the day of installation, they arrived on time and went to work and they stayed until 6 pm and the job was completed which made one of the folks late for his son's activities. there were some minor issues but they have been resolved.We count ourselves fortunate to have completed the work before the heat wave hit and the house has been cool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Mary P.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
They did real good job. They were very efficient and cleaned up after themselves. We think the price was average.
Description of Work: We used the services of Johnson & Johnson Heating & A/C for our furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen F.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came in and did a good job. They left absolutely no mess. When I had a problem they responded very rapidly.
Description of Work: They put in insulation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Derrick P.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
I liked that they were able to fit me in the same day I called when I noticed the problem. A lot of the places I called said that they didn't have any appointments. Their pricing was good and the quality of work was excellent.
Description of Work: JOHNSON & JOHNSON HEATING & A/C did work for me. There was circuit switch that needed to be fixed and they were able to fix it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

John H.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
The fan on the outside A/C blower stopped turning at times. The house was getting warm. I have kids and pets that don't like HOT inside too much. I had used Jand J a few years ago for a heating issue, which they fixed quickly....so dug their number up for this current issue. I called them late on a Thursday and he called me back that night and said he could come out by lunchtime on Friday. He arrived EARLY at 10:45, diagnosed the problem, had parts with him, repaired all, and we were cool again within an hour of his arrival. BTW...The owner was the cool dude that took care of it for me this time! His son hooked me up last time and you can tell that quality and caring runs in the family. I am sooooo glad I hung on to their name and number. Johnson and Johnson beats 'em all! TRUST ME!!!
Description of Work: Diagnosed and replaced a problematic fan motor and capacitor in the condenser unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

    Contact information

    81 BUTLERS CHAPEL RD, Martinsburg, WV 25403


    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    JOHNSON & JOHNSON HEATING & A/C is currently rated 4 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    JOHNSON & JOHNSON HEATING & A/C accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    No, JOHNSON & JOHNSON HEATING & A/C does not offer free project estimates.
    No, JOHNSON & JOHNSON HEATING & A/C does not offer eco-friendly accreditations.
    No, JOHNSON & JOHNSON HEATING & A/C does not offer a senior discount.
    Yes, JOHNSON & JOHNSON HEATING & A/C offers emergency services.
    Yes, JOHNSON & JOHNSON HEATING & A/C offers warranties.
    JOHNSON & JOHNSON HEATING & A/C offers the following services: BPI certified, boilers, electric, gas and oil furnaces, central air, heat pumps, duct cleaning, humidifers, air purification, UV light and mold treatment for duct work. Service contracts and Energy Auditing.
    Window air conditioners and plumbing.

    Contact information

    81 BUTLERS CHAPEL RD, Martinsburg, WV 25403


    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM