Dave's Moving Service LLC

Although I was a bit suspicious when 2 movers showed up instead of the 4 I was expecting, things seemed to be going well so I let it go. I spoke with the woman who I'd been making the arrangements with and I understood that she seemed to have made a mistake in quoting me the 2-man price for 4 workers. I can understand 1 mistake - everyone makes them. I was even good-natured about Dave's constant complaints about his health and his comments regarding the heaviness of my furniture, even though it made me wonder why he was a professional mover... The move itself went much longer than they expected (I suspect since there were half as many movers as I'd expected - see previous paragraph) and Dave graciously stopped charging me after it was obvious the move was going to take all day and then some. I tipped Dave and his cohort as they were leaving (in a hurry, although I assumed it was due to the late hour) and as I walked back up my driveway, I spotted a huge shard of mirror tossed to the side into the leaves. I ran out to flag them down before they drove away and they denied breaking anything. Once back inside, I took stock of all of my mirrors and sure enough, a long wooden-framed one was completely missing. I also discovered the base of my Maitland-Smith end table was completely broken off. Again, I understand that accidents happen and they committed to making things right by repairing the (now-admittedly broken) mirror and table. I had to bring the table to their office and they had the mirror frame, which had been left on the truck (so much for them saying they didn't know where the shard came from...). For 3 months they evaded my emails and phone calls requesting information on the status of the repairs. During the last week of February, they completely stopped communicating with me and I filed a complaint with the WV Atty. General's Office. In late March I came across a FaceBook ad for Dave's new indoor flea market. My table was in one of the photos. After escalating matters by calling the police, I finally got my mirror and table back and I was extremely glad to have them. It's unbelievable that the table was professionally repaired as the wood crosspiece was glued crookedly and there were blue magic marker marks in various places that were not there before. I suspect the table was scuffed and they attempted to "fix" it. In addition to my damaged table and mirror, I discovered they'd left a valuable antique headboard outside at my old address. When I brought it to Dave's attention, his office said they'd deliver it when they brought back my repaired items. Since I had to go back to Dave's office to pick up my mirror and table, I asked him when he planned to deliver my headboard and he told me that he no longer has any trucks or employees. When I reminded him that I paid him to perform a service for me, he said, "I don't know what to tell you honey." You may ask, "Why don't you just go pick it up yourself?" Well, I can't fit it in my car and I have a bad back (thus the reason for professional movers), which means I'd need to rent a van and I don't think I should have to pay to have it moved since I've already done that. If Dave had any sense at all, he'd rent a van, get my headboard to me and be done with it. So to sum up, I paid a lot of money to have my belongings professionally moved and I ended up with a damaged table, a missing headboard, a lot of lost time and a big headache. You decide if it's worth it for you to hire these guys but never in a million years again for me.

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