Carpet World has been serving Martinsburg, WV and surrounding areas for over 35 years. We carry most top brands of flooring manufactures in our 4000+ sq. ft. showroom. Financing is available with approved credit and all customers are offered a layaway option. Carpet World is offering a Military (Law Enforcement, Homeland Security, EMS) discount of 10% off material only.
We were very happy with the efficiency, competence, and cheerfulness of the installers. Tim, who did the measuring and estimate, gave us good advice and was pleasant to work with. The removal and installation took two days. Even though a snow storm interrupted the two days, the installers came the third morning and were done by 4 PM. The installers cleaned up the job very satisfactorily when done. The crew leader, Jason, knew his craft and directed his guys with quiet firmness. He complimented us also, on how well we had prepared for them (packing up and removing small, loose, and fragile items from the work area), which made it easier and quicker for them to get started. We love our new floor!
Description of Work: We had Carpet World replace our carpet and vinyl flooring on the first floor with Bruce hardwood flooring to match what we had in our front hallway. The job was a little more than 900 square feet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$8,800
Evan E.
04/2017
5.0
carpet installation
+ -1 more
No problems
Description of Work: Replaced carpeting
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
David C.
10/2016
5.0
carpet installation, flooring contractor
+ 0 more
Completed the install in one day.
Description of Work: Installed new carpet and padding in four rooms.
The employees stole from us. They did not do the work they were paid to do. They refused to stand behind the service. When the employees stole from us, we called the police. We did get the money back from the employee. The company themselves never called to apologize. They sent the father of the employee back into our home. It was really bad. It was obvious that the employees need to be drug-tested. They got my mom's pocket books and stole $1,500.
Description of Work: We used Carpet World. They laid carpet and tile.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$10,000
Response from Carpet World of Martinsburg
Customer forgot to mention that they not only hired us to do more work on multiple occasions and requested the same installed but also contracted that same installer outside of Carpet World. Not to mention that when the money came up missing, they chose to work it out with the installer and not contact Carpet World. Carpet World is not sure about the personal relationship between the customer and the installer, but when this matter was brought to our attention, we had no choice but to let the installer go. Carpet World has been in business 40 years because of our great pricing and service. Unfortunately as we continue to grow and hire new people, We may occasionally hire a bad installers / employee. Carpet World would not continue to employ them and they now likely work for our competitors. Rest assured, our goal has never changed and we strive for 100% satisfaction.
Phil S.
10/2015
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: They actually did two jobs for me and I was impressed with both! The first job involved removing some "bubbles" from carpet in my home (they had not installed it). They did an excellent job of stretching the carpet and the price was very reasonable ($195). The second job was installing carpet in the MBR of our new home -- they did a Saturday morning install to accommodate our moving schedule and we were impressed with the quality of the carpet and the workmanship of the gentlemen who installed it. I worked with Tim and he is a total Pro! I'd definitely use them again for my flooring needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Linda E.
10/2015
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: vinyl flooring purchase and installation - prompt friendly service, floor looks great, highly recommend Carpet World
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Kirk W.
07/2015
5.0
carpet installation, flooring contractor
+ 0 more
We could not be happier with the job that Carpet World did for us! They will match or beat competitors pricing, without sacrificing quality, and their installers are second to none!
Description of Work: Installed new carpeting in our townhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
debbie D.
05/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Mark, the sales associate, was very good. He did not rush our purchasing time. He was not high pressure and if he did not know the answer to a question, he made sure he researched and called to get the correct information. By the time we were done with the purchase, we felt very comfortable and felt like we understood the process. We felt all of our questions were answered to our satisfaction. Some downsides- Mark came and measured the house and he told us it would take 1 week to install and it ended up taking twice as long (approximately 2 weeks 2 days). The installers said it is difficult to really give an estimate on how long it will take to complete it job. It wasn't a huge problem for us but for some that may be a problem. The installers were very polite and professional however the assistant that came along with the contractors, threw several cigarette butts in our yard. I didn't think that was very professional. I could be knit picking but it did kind of bug me. I really want to emphasize that the workmanship was excellent. As far as moving furniture though was not so good. They shoved a couch through a narrow door and as a result the upholstery came apart and the door jam is gauged. To see that, you know they really had to force that through the door. I would suggest to other people to be around when the furniture is being moved.
Description of Work: Carpet World hired a subcontractor who started work on April 27th after dropping off the wood flooring we purchased. Replaced entire flooring in a two story home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,633
Chinnathambi S.
06/2014
4.0
carpet installation, flooring contractor
+ 0 more
The did the work well , but number of days taken increased from 2 days to 4 days. that was only problem.
Description of Work: The provider changed laminates in the kitchen, toilet and laundry rooms and changed carpet in all three bedrooms. The work done was good.
Steve is the GREATEST! He worked with us, visited our house to help match color, and was with us every step of the way. We plan on doing the rest of the flooring in our house through Carpet World. Also plan on using them for kitchen counter top! Basically, if they offer the service, we will use them. Love supporting small business and Carpet World is wonderful!
Description of Work: Purchased carpet and tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Andre H.
05/2014
5.0
carpet installation, flooring contractor
+ 0 more
Very pleased with result. Looks great. Good fit.
Description of Work: Provided and installed carpeting for the back staircase in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Lisa B.
01/2014
5.0
flooring contractor, carpet installation
+ 0 more
They called when the carpet came in, and we scheduled installation. Their installation team showed up at the scheduled time. They operated quickly and professionally. My carpet is a year old now, and the installation and carpet quality is superior. Very nice experience. I asked for a 10% military discount, and they said yes to that, too.
Description of Work: Provided and installed carpeting in two rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Thomas O.
08/2013
5.0
carpet installation, flooring contractor
+ 0 more
Steve was prompt in making an appointment to look at the job and take the measurements needed, He provided a labor and materials quote within a day. The initial quote was outside of our budget and Steve worked with us over a couple of days to develop alternatives to get the project on target. Once materials arrived, Steve contacted us to advise that he could start the un-install the next day. His crew arrived on time and went right to work. The installers were courteous and professional. They worked with a very deliberate pace and produced a quality installation of all four rooms in one day. At the end of the job, they cleaned up all scrap material, vacuumed all rooms and left the place spotless. We are very pleased with the entire process.
Description of Work: Provided and installed padding and carpet in three bedrooms and an office.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Barbara W.
08/2013
5.0
carpet installation, flooring contractor
+ 0 more
The installers were prompt and professional. They had no problem moving heavy furniture around trying to be as careful as possible. There were a few paint places that needed to be touched up on the wall after the new installation, but nothing bad. They worked through the day until the job was completed. We were very pleased with their work and our new carpet. We would highly recommend them to anyone wanting to get quality carpet and installers.
Description of Work: We had new carpet installed in the foyer, living room, hallway and two back bedrooms. They removed all the old carpet and hauled it away. They also moved the furniture around very carefully.
My interaction with them was good. They guys who put in the floors were excellent. The quality of the flooring that I ordered was not what I thought it would be. It marks up a hell a lot of easier than I thought it would. I thought it's about the quality of the floor, it looks beautiful, but it knocks up a lot easier than I thought it would for the pricing involved in it. The company was excellent. The tow installed they had were excellent. I would warn them off with the type of flooring that I got. This is the most expensive flooring. It's the new 6 inch hardwood plank flooring. It looks beautiful, but it marks up a whole hell a lot of easier than my old hardwood flooring did, but not as hard as my old hardwood flooring. The quality of the work was excellent. It was the quality of the product of my wife picked out. It was not what I hoped it would be. They are on time and cleaned up when they left.
Description of Work: Carpet World of Martinsburg installed hardwood floors and carpets in some rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Stefanie S.
07/2013
2.0
carpet installation
+ -1 more
Did not use them. Price was more than we wanted to pay.
Description of Work: Gave estimate over the phone. Since they were much much higher than all others, we did not continue further.
Rating Category
Rating out of 5
value
2.0
$1,600
Response from Carpet World of Martinsburg
Prices on flooring has gone up over the years as the cost on raw materials continues to rise. We buy our carpets directly from the manufacturer and offer carpets from entry level to high end. We have special relations with all of the carpet mills after 38 years of business which helps us be very competitive when it comes to pricing. So please remember when shopping around to compare apples to apples. There are many variables when is comes to flooring which we explain so you can make an educated decision when choosing the flooring that fits your needs.
Thomas O.
07/2013
5.0
carpet installation, flooring contractor
+ 0 more
Steve was great to work with. Went out of his way to provide suggestions that saved us time and money. Great products provided. Installers were on time, professional, did an outstanding install and left the place clean with all scrap materials discarded. A great experience.
Description of Work: Three rooms of carpet, laminate flooring in living room, dining room and hallway, vinyl in kitchen and stair landings
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Thomas O.
06/2013
5.0
flooring contractor, hardwood floor
+ 0 more
Steve was our point of contact. Was very responsive and great to work with. The installers were punctual and did quality work. All materials used were very good quality and total job was on time and on budget. A great experience and I plan on using this company again on another renovation project.
Description of Work: Laminate flooring in living room and hallway, carpet 3 bedrooms and vinyl flooring in kitchen and stair landings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Teresa C.
05/2013
5.0
carpet installation, flooring contractor
+ 0 more
The demolition of the old flooring was much more difficult and time consuming than anyone anticipated. The guys that came to do the job worked so hard and for so long while making sure that I wasn't more inconvenienced than necessary. Because the installation of the previous flooring was so horrible, they had to buy additional materials and spend an extra day working. After three full days, the job was finally finished. I had three or four guys working at all times and they were so polite and respectful of my home. They always took the time to clean up and leave their workspaces clean each night. They had no problem going the extra mile to do the job right even though it was at the company expense and I wouldn't have known the difference anyway.
Description of Work: Carpet/padding removal and replacement in downstairs bedroom. Removal of tile flooring in foyer and hallway. Removal of linoleum in bathroom and kitchen. Removal of carpet and padding in dining room and living room. Replacement of all flooring with a cork floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
David L.
05/2013
5.0
carpet installation, hardwood floor
+ 0 more
Bret was our contact person. Very professional and informative on all stages of the floor treatments and carpet installation. I had no idea how involved this project was going to be and how overwheming it was to me. Our entire house was turned upside down. Bret was reasurring through the whole process. The first step was removal of the tile and replacing it with hardward in the dining room area and front entryway. After that the resurfacing of the exisiting hardwards in dining area and down the hallway and staining of all hardwards. The color match was perfect to our cabinets and banisters. It looks fabulous! Next step carpet in living room, master bedroom and one bedroom. They did an excellent job of removing all the furniture and putting it back exactly as I wanted it. It looks great! The entire job took about 5 days total with a few days for drying of the hardwood floors. They scheduled according to my schedule. Bret always asked when I was available. We had multiple things done at the same time which makes an organized person like me nervous but I would do it again because of the attention to detail, friendliness and professionalism of Bret and his team at Carpet World.
Description of Work: Installation of some hardwood flooring. Removal of some tile and replaced with hardwood flooring. Resurfacing of hardwood floors and staining of all hardwood flooring. Installation of wall to wall carpet in living room and two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Wayne C.
04/2013
1.0
carpet installation, hardwood floor
+ 0 more
We did not continue with an estimate or work completed by Carpet World. I do not know what work quality they would produce as they did no work for us on this project. We are proceding with a bid by another contractor (the project cost was $7,400).
Description of Work: I made an appointment to get an estimate done for hardwood flooring. I took time off from work to meet the estimater at 5:00 PM, but he did not show. I called the store and taiked to the owner / estimator. He put me on hold to check his schedule and then said he was buzy with other work and forgot about our appointment. He was willing to come right away (leave the store in ten minutes). At first I was agreeable, but I call the person back and cancelled. The store owner had not been apologetic to me and it reminded my wife and I of other contractors that had strung us along and did not perform work in a timely fashion.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Carpet World of Martinsburg
To anyone who reads this: Please understand we always do our best to be on time and provide outstanding service. Unfortunately, we can not just up and leave the store when we're working with a customer who is right in front of us. At that time, they have our undivided attention which this gentleman would have had and wanted if he were the one in front of me. We service a lot of customers after serving our community for 38 years and offer very competitive pricing. Don't be surprised when we beat out the big hype from the box stores, Luna or Empire. We buy most items directly from the manufacturer and only carry products the they stand behind. So we apologize if we sometimes may be running a little late. We do respect your time and we try very hard to be punctual but sometimes it is difficult. I think you'll find our knowledge and service will definitely exceed your expectations.
Imogene H.
05/2012
5.0
flooring contractor
+ -1 more
They guy helped me picked out tile. He was very professional and had a lot of ideas that I hadn't thought about. The workers knew exactly what they needed to do and put the tile down with no problems. I was very impressed.
Description of Work: They installed tile flooring for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carlo B.
04/2012
3.0
carpet installation
+ -1 more
Mr Steve Futkoff was a consumate professional. He adjusted pricing and did what he could making changes and working with us . He followed through after the job was completed to gauge our satisfaction. The installation laborers were a different story.They left damages in most rooms of the house. Some areas more aggregous than others. Each day we would have to repair little things they should of been careful with. In one area near a closet they pounded so h****** the floor a glass light fixture fell and crashed into a million pieces. Accidents happen but when my wife asked what happened they said the fixture must of been loose and walked away from the area!!!. My wife got on her hands and knees and cleaned up the broken glass. None of them offered to help her clean it up!!!! They were careless moving furniture. We did not give them any tip and thats ashame because the job was good but was over shadowed by attitude and we dont tip for attitude. The next day we had to call back in a painting contractor to touch up the new paint job they damaged. I never complained hoping that the carpet company would call with a follow up. The manager did call and we shared our concerns. We would use them again but we wont be remiss the next time in asking questions up front about the team of installers that would be sent out on the job and demanding our expectations be met. I would use them again because the deal was good, the manager was great but would demand a better crew.
Description of Work: Installation of new wall to wall carpeting and padding.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,700
Melissa J.
06/2011
4.0
carpet installation, flooring contractor
+ 0 more
Our realtor contacted the company after closing (March 14) to request their assistance. At the final walk-through, we smelled (for the first time) extreme pet odor in these two rooms, which were the only carpeted rooms in the house. We expect that the smell was released when the cleaners steam-cleaned the carpet. Within the week, Carpet World came out to the house to measure the rooms. They brought carpet samples and talked about how we would like to divide the room between the carpet and tile. We then stopped in the show room later that week to make the final tile and carpet selections. Scheduling has proven to be the most difficult part of our transaction, due in part to the fact that we were unavailable for two weeks in April. Carpet World was able to lay the tile prior to us leaving, and the tile looks superb. The carpet installation did not happen until April 19, though that was partially due to our scheduling. However, we are still waiting for installation of one of the reducer strips from the tile to our hardwood in the living room and the vinyl flooring in our bathroom. They delayed taking the measurements for those strips several times, and then never contacted us once the strips were made; it wasn't until we contacted them around May 13 that we were able to schedule a time for the strips to be installed. He came on May 18 to install the strips, but after he left, we noticed that one of them barely covers the transition from the new tile to our hardwood floors. As a result, we asked that they bring a different strip and stopped by their show room to select a new strip. As of today, June 3, we are still waiting for this final piece to be completed.
Description of Work: We had carpet and tile installed in two rooms of our new home. Each room is approximately 12' x 24', and we had carpet installed, with the exception of tiling at the entry and continuing through to a bathroom door.
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*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Marble and Granite,
Countertops and Backsplashes
FAQ
Carpet World of Martinsburg is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Carpet World of Martinsburg accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpet World of Martinsburg offers free project estimates.
Yes, Carpet World of Martinsburg offers eco-friendly accreditations.
No, Carpet World of Martinsburg does not offer a senior discount.
No, Carpet World of Martinsburg does not offer emergency services.
Yes, Carpet World of Martinsburg offers warranties.
Carpet World of Martinsburg offers the following services: Carpet, hardwood, ceramic, vinyl, laminate, granite, & marble flooring. Area rugs. Countertops. Carpet binding.