Shenandoah Air Cond & Heating

Horrible. First phone call was told my compressor ordered. 3 more phone calls to check status of compressor. Was told would get call back. Never did. Drove to business. Was told nothing could be ordered until I signed a form. Why didn't they call me and tell me I needed sign a form. Another month without AC?.

this tech couldnt provide any information of the questions i had. he told me the prob. were bearrings but couldnt explain anything to me - my home and unit is only 3 yrs. old. he said hes been doing this for yrs. but gave me an est of 500-1200.00 for a new motor. i thought thats a pretty bad guestimate. if he was a tech he should know why the bearrings go bad and explain that to me. he should also know how can they go bad after 3 yrs., he should know the price of a motor if hes ever installed one. basically the conversation started bad bc he was unprofessional.. never use them again - all for 93.00 .. rip off!

⭐️⭐️⭐️⭐️⭐️ Very good experience. Salesman and installers are very professional and knowledgeable. Would highly recommend this company.

Of the 6 companies we contacted, 3 never responded, 3 visited the site and provided estimates. Of the 3 estimates, one was mailed, two were provided via email. Shenandoah was by far the most professional and they provided the best, most comprehensive estimate. We will be using them in the future, for sure!

Great, came out on July 4th and quickly resolved the problem

When I contracted with this company to have a ductless HVAC installed in a new two story addition of our rental home, I was pleased with the interactions with the sales person, the overall ease of doing the process long distance and the timely install date. The price was a little higher than I had expected but I didn't have a lot of other options so shopping around was not an option. The units got installed on schedule and we were very pleased with the units and the quality of the heating and cooling. However, the placement of the unit in the lower level obstructed the staircase going to the upper level addition. The steps were built when the units were installed, in fact the workers stood on the steps when installing the unit. Since this placement was a safety hazard for anyone using the stairs (and not in accordance with building codes, I'm sure) I contacted the company about having the unit moved and the wall repaired at no cost to us. The companies initial response was to refuse to move the units at no cost and they would not repair the wall. After several emails back and forth to the company over a couple of weeks they finally agreed to move the units at no cost but only after I offered to have for the wall repaired by someone else. The installation date for the unit move was set and I traveled 8 hours to make sure I was present when the unit was moved so its placements was satisfactory to us. Fortunately the move went fine and it no longer blocks the stair case at all. Generally I was stunned that this company took an adversarial stance to having to correct the incorrect placement of the unit even after I was able to dispute each of their claims on why the units were placed as it was. My recommendation to anyone using this company is to be present at the installation, if possible. Unfortunately for us, this was not an option.

Technician quickly diagnosed the problem and thoroughly checked the system to make sure the fix he installed was the actual issue. It's now a month later and all is working great. Nice cool air!

Service was good and price was excellent!

After a false start with a system that didn't fit in the attic, we eventually arrived at an efficient and elegant solution. Might still need some small tweaks, but overall, very good. I'm very pleased!

What a sham business! Comes out for a $100 diagnostic and never hear from them again. When we call to inquire, they simply state "I don't know. It was the technician who made the call." When we call Technician, he never answers his phone or returns call. I suppose Shenandoah is now a quick money-making scheme- collect a quick $100 and run. Very disappointed and angry and $100 poorer.

Bought a house here about 2 1/2 years ago which is heated by a heat pump which means it is not really ideal for this climate in the winter. Shenandoah has just done an excellent job in servicing, providing advice, and following up on loose ends. This is a real first class outfit. Run right. They understand the term "customer service."

They did a nice job, installed it as they said they would and cleaned up after themselves very nicely.

So thankful for these guys. My outdoor unit stopped working on Saturday afternoon on a 91 degree day. I was panicked and didn't know who to call, so I went onto Angie's list and called Shenandoah heating and air. They were in and answered my call, no answering machine. The front desk person was a little rude, but Travis called back around an hour later and came directly over, fixed the problem, and left me one happy camper with the ac running. From this point on, these are my go to peeps for my hearing and air!

Shenandoah Air Cond & Heating has repaired our furnace. installed and serviced a whole house humidifier and installed a new furnace. We have always found them to be prompt, reliable, friendly and reasonably priced. No complaints whatsoever. If I could single out one employee for special kudos, it would be the head service technician, Chuck. Great guy who REALL knows his stuff.

On time, professional, quick and competent service from Bill (who came to the appointment). Would recommend.

After an initial checkout if the furnace, repair options were presented along with an option to replace. The on site tech provided quick and accurate estimates to allow for a fact based decision. After deciding on a new replacement unit, installation was completed that week as planned with now problems. A job well done.

This was my first call to this company as the company previously used went out of business due to owner's health problems. My heat pump stopped heating over the weekend. Called Shenandoah to schedule an appt on Monday morning; Customer Service scheduled appt for the next day between 9 - 12 pm and advised I would be called when the technician was enroute. Customer Service called me Tuesday morning advising that the technician would arrive in 45 minutes - technician arrived within 25 minutes of the call. Advised technician that the compressor was running but the furnace would only hum and then shut off. The technician after inspecting the furnace determined that the blower motor was bad. He had a replacement motor for the unit; checked the sensors to ensure that they were not damaged; checked compressor unit - all okay. Heat again! Cleaned up the area of all debris. I would recommend this company and plan to contact them for a service agreement.

Explained everything and was very reasonable about price.

Fantastic! I had these guys replace the 1956 original furnace in my house a few years ago with a very high efficiency unit and central air. I was very pleased with the service then and wanted to use them again even though their site did not mention the Bryant brand they installed. Sunday morning the heat didn't come on and saw no power to the thermostat. Called Monday mid day and was told they couldn't give an exact time, but could come out the next day. They called Tuesday saying they could be here in 20 minutes. The tech arrived about 10 minutes after the call. He was aware that I was working from home and on a conference call with my cell in hand. He was very professional and respectful of my call. He troubleshot the unit quickly to a bad condensation pump. I asked that while he was here if he could do the routine service check of the furnace. He was happy to do so. All in all he troubleshot the unit, replaced the pump ($118), leveled the condenser outside and did the service check within an hour. Aside from the unusually high price of the pump I was very pleased with the service provided and would use them again if needed.

Excellent. On time with professional people and no hidden fees.

Professional all the way, they come by twice a year for check ups. Would recommend them to everyone

I would not use the company if they were not reliable and I not satisfied.

During the closing process on our new home we found a defect (non working air exchanger on main unit) that we agreed to accept so as not to hold up the closing date. Shenandoah Air performed an inspection and gave us the information we needed to decide whether to repair or replace the unit. I went to the office to meet with the person who had done the repair assessment and amp; he sat down with me and amp; explained each replacement option as well as the pros and amp; cons of repair. We decided on a repair but couldn't do work until after closing and the office called us to check in and see if we still wanted to order parts and schedule work. They worked with our schedule,and were both prompt and amp; friendly. The technicians showed me all of the filters that needed to be washed or replaced, (we opted to replace) and amp; wrote the measurements down so we could find them at the store on our own. Fast. Friendly. Helpful.

I doubt very seriously that I'd ever use them again. This is my 3rd...maybe 4th call to them over the past 6-8 years. Their prices aren't exactly cheap, and this is the second time that they've strongly recommended replacing the entire system. The first time they recommended it was several years ago - when the original equipment was only about 5 years old.

Overall the experince with Shenandoh was excellent they were very responsive and did what they promised and on time. The salesman did not try to oversell his product and took the time to explan the various option and costs. They arrived on time, completed the job in less than a day and the work was professonal and complete.