Blue Ridge Heating & A/C

Installation went fairly well. We were very happy with everything until 10 months later. The AC unit started icing up on occasion. Of course it never did it during working hours. It always does it in the evening on a Friday Saturday or Sunday. We've been dealing with this for the past 2 years. I've contacted Billy 2 dozen times. Most of the time I don't get a response. He promises to come out sometimes, but almost never makes it. He's been out a couple of times, but it's always 12-48 hours later, when the ice has melted and he has no idea what's going on.

Arrived on time and went out his way to find needed part and get it installed promptly

He did not do the work that he said he done. He left for hours and came back and had been drinking saying he went and celebrated his brothers birthday and came back 8:30 pm. Didn't finish the work after being paid. And didnt return phone calls or text messages. Also tried calling his office and very rude and never called back

Blue Ridge arrived, took it apart and was going to give me an estimate on a replacement, but never came back to me. I had to put it back together myself to at least have the fan going. I found it irresponsible of them not to come back with the estimate they promised (even after emailing them) or to at least put the system back together, so at least the fan worked. Ended up going with another Service for the Replacement system. Will not use Blue Ridge again.

They found the problem quickly. The system had lost most of its Freon, due to a faulty Schrader valve. They replaced the valve and recharged the system. They were here only about 40 minutes. The system is still working well. The only negative of the call is the cost of the R22 Freon at $75/lb. for 4 lbs totaling $300. I researched this charge for R22 Freon and found that it this a typical charge by contractors.

Bill was the only one to call me back on a 96 degree Saturday afternoon. He stopped over at the end of his already full day and replaced the starting capacitor in about 30 minutes. Excellent to deal with will call anytime I need additional HVAC work done.

Billy was very thorough in explaining what his crew was doing and made sure to address my preferences with where they would be installing the vents and returns. The Blue Ridge crew were very polite and professional, they answered all of my questions with a positive attitude. The install took 3-4 days including new ductwork. Have had the new system now for almost a year and it was worked great! Cools well in the summer, heats great in the winter.

I first contacted Blue Ridge Heating & A/C to provide and additional estimate for putting a complete system in. Our home had no existing duct work and my quote through Costco was over $19,000. Blue Ridge Heating & A/C gave me an estimate of $6,000. I was suspicious, so I researched the hardware they quoted. It was a larger and more efficient system than the Costco quote. Blue Ridge Heating & A/C was able to start work the week after we agreed to their estimate. I knew there would be challenges during the install, like concrete walls and full electrical panels. Blue Ridge Heating & A/C handled everything smoothly and professionally. The system works greats! I will be so nice to just set the thermostat and not have to worry.

They explained to me why it was making too much noise. The guy seemed knowledgeable. He wasn't terribly interested that is why I never got a quote.

He never provided the estimate probably because he wasn't terribly interested. He responded immediately.

Excellent service! They were courteous, friendly, and very accommodating. After calling them about my broken heat pump, I received a service call in a timely manner. I knew the system was old and needed to be replaced just as the tech advised. My new pump was fair/competitively priced & it's working great. For installation, service, and product, this company gets straight "A's" from me!!!

Excellent. Pleased with professionalism and knowledge of owner and staff.

Excellent. He was on time, professional and knowledgeable.

Technician arrived 5 minutes early which is always a good thing. He assessed the problem, replaced a capacitor, and cleaned the unit.

Billy's crew did a great job installing the new ductwork and indoor unit. They walked through each room suggesting best locations for each new vent, but accommodated my wishes for an alternate vent location (to avoid drafts down my neck at my desk, for example). Installation went smoothly, but took a day longer than anticipated. All areas were thoroughly cleaned at the end of each day's work and especially at the end of the job -- no equipment, tools, or dust were in our way at the end of a work day. Drop cloths and cardboard covers were place over the floors between the entrance and attic steps to protect the hardwood. When the work was finished, Billy walked through to inspect everything and ensure all was working well. He also explained the operation of the new system and programmable thermostat (helpful, if you've never had one of these before). At the end of the job, we had a finely-tuned heat pump system -- a huge improvement over the original electric baseboard heat. I'm also looking forward to never installing window air conditioners, again. One minor nit. A couple of mornings, the crew arrived much later than I was told and did not call to let me know. Yes, the weather had been a factor, but a simple phone call would have been greatly appreciated. In all, I'd gladly use Billy's services again and would recommend them to anyone else. Not only did the whole gang do a great job, they were pleasant and friendly to work with.

He did email the form the next day. I tried to fill it out, but needed help with some of the details. So I called the office. They couldn't help me and said that the serviceman would need to help me. She said he would call the next day. I still haven't heard.

Excellent service. The owner came out to make sure that everything was done to our satisfaction. Competent, professional, and conscientious individuals. Definitely recommend.

William Rinker, Jr., the owner, called us almost immediately aftre I left him a message. He came within a few days to walk around the house and give us a quote. He gave me a ballpark number after his site survey and told me that it was not exact (which was understandable). He had the quote ready within a day. The total time spent installing was three or four days. I can't remember exact details of the actual installation. I do remember that they would give me an approximate time to come and start in the morning and often showed an hour or so late. They were polite and courteous while on site. After the first day, we found a plastic soda bottle that had been used as a spit cup for dip (smokeless tobacco). I brought this immediately to Rinker's attention and he apologized for it. One issue I had with their work was that they had not told us what areas were needed to be cleared for them to work. Our basement was used primarily for storage and the workers took it upon themselves to stack (appeared more to be throw) boxes and other items on top of each other to make room. I would have gladly moved the items for them but they never asked. When it comes to their workmanship, the unit runs great and it was a very clean and cosmetic install. However, he had not mentioned two key items during the quote. One was that he did not include running electric in the quote. Although, he did hold himself to the quote and do the electric himself, which was very appreciative. The other is he did not mention that patching the drywall ceiling after install was not in the quote. This was not a problem for ME because we planned on removing the popcorn style ceiling anyway, but may be an issue for others who plan on having a complete ceiling. ANother issue is that where they put the return (in a large closet) through the atic, they did not seal the ceiling into the attic. We now have little pieces of attic insulation falling into the closet every once in a while. Overall we are happy with the installation and the unit. I think they can offer very good service and much of the issues may be with Rinker's selection of laborers. I was very pleased with Rinker and his professionalism, but not so much his workers.

Upon calling and asking for a quote, Billy, the owner of the company, was very responsive about being able to come the very next day. Although I didn't know much about the existing HVAC system in my home, Billy was very descriptive in answering all of my questions. He explained the various systems that are compatible with manufactured housing & gave me his recommendations as to what would be a good purchase. I researched the components on the internet, and compared the information he gave me with what I found on various respectable sites. I came to the conclusion that this information is honest and true. Two days before the installation was to occur, I recieved a phone call from Billy stating that he would be out of town & not be able to do the installation personally, but he was willing to stop by my home with one of his service technicians, Shane. I was slightly concerned about this situation, only because Billy had previously explained to me that he wanted to be able to help out if there was a problem with the installation. But, I needed to get this installation completed, so I agreed on the original installation date anyway. On the day of the installation, Shane and his crew arrived on time, which I have found to be rare for most contractors. Within an hour, they had removed the existing HVAC components: the furnace, lines, and outdoor air conditioner. I checked in on the crew periodically, as I was curious as to how the installation was progressing. The entire installation took almost 5 hours, which isn't long for the type of work that needed to be performed. After the initial startup, Shane was very professional about going over the manual, maintenance procedures, and how to contact the company if there were any problems.

First worker arrived promptly. Said someone would call us with an estimate of the work needing to be done.We were charged about $60.00,(had a discount coupon from Angie's List). We then called the owner, who stated that he was glad I had called him. He told us the price for repairs and that he would come out to see what we needed. Well we're still waiting.................... I have called him several times, One time I spoke to a lady that answered the phone and she was supposed to give him the message.I then called again and left a message stating that if he couldn't do the repairs to let us know. We're still waiting..................................................!

the initial house-call resulted in a temporary fix - the same problem was present the next day they immediately had another technician come and the problem has not occurred for 6 months

Billy, the owner, was wonderful. We had been waiting for another HVAC man to return but he never came. (He had been assigned to us by our home warranty company, came 2 days after our call to him and diagnosed the problem but said he was too busy to fix it the but would be back in a few days!). I called him at leadt 2 times but he did not return my calls. I went to Angie's list and found Blue Ridge Heating and Air Conditioning. Despite it being a very hot holiday weekend, Billy returned our call and made an appt for later that day. When he arrived, he assessed and diagnosed the problem. (Not the same diagnosis as the first man). There was a leak in the coolant line which he tracked and fixed and replaced the coolant. I cannot say enough about how professional, pleasant and hard working he is. I will use him from now on. I fired the home warranty company, by the way.

The service tech arrived on-time and professionally and politely answered all of my questions during the troubleshooting process. He explained in detail as he worked through finding the leak. We discussed options of repair vs replacement but due to the 16+ year age of my system replacement was more cost effective. The owner and I discussed system replacement options. He thoroughly explained the difference in types of systems and did not try to up sell me on un-necessary features. He went on to explain the potential repair costs of components after the 10 year warranty runs out. All work was handled on schedule and with-in the price quoted. I will use Blue Ridge Heating and A/C again and recommend their services.

The is a great company, when I had 3 different estimates done, I felt most comfortable with having them in my house for the 10 days it took to complete.

came out to house and determined that furnace should be fixed under warranty and wouldn't charge me. Very honest.