Fairmont Pool & Spa Service

My experience with them was fine. They did what they said they were going to do.

It was fine.

Monday, April 15, 2013: We meet at the pool and discuss the following: Liner will be removed; base will be repaired with cracks filled and rough spots smoothed; pool will be checked carefully for leakage problem and if necessary one of the returns will be plugged up and only one return will be used; worst case scenario the pool water will be circulated through the bottom drain only; new liner will be put in place; coping around the pool will be repaired; pool will be ready to swim on April 28. The provider insists on placing some patting in the pool for a smoother surface and a "better feel". Sunday, April 28: Pool is far from ready to swim. Monday, April 29: Pool is being worked on; accident ? worker falls off the trailer and is brought to the hospital by an emergency vehicle. Worker uses one hand only to do work on pool walls ? the other hand is on the cell phone ? for many hours ... Thursday, May 9: The pool is declared to be finished; it is raining and the pool cannot be inspected carefully; the final payment is made. Inspection of the pool yields the following: * The coping is not replaced all the way around the pool. There are big gaps between two pieces of coping. * The liner is not leveled as the distance with the water surface shows. * The new pipe connection near the pump - necessary because a piece was broken during the work - is not straight. * In the shallow end there is a ?little step? on the wall behind the liner that may hurt somebody expecting a solid wall there. * The patting on the floor in the shallow end has pieces of gravel on it that hurt when unsuspectingly putting down the foot. * The transition between the slant and the shallow end is abrupt due to the patting. *The pool wall behind the liner is very rough in places with pieces of gravel which may hurt somebody expecting a smooth wall there; this may also cause the liner to age prematurely. * Two places in the deep end show dents in the pool wall. Monday, July 29: E-mail from my friend to me while I am out of town: the pool looses water and the pump is turned off since the water level drops dramatically. The pump may have been damaged due to lack of water. The water level stops dropping below the two returns. Sunday, August 11 and Monday, August 12: Upon my return, I leave phone messages for the provider about the situation. Monday, August 12: The provider returns the call and will come Tuesday, August 13 in the afternoon. Tuesday, August 13: The provider comes and leaves so quickly that when I leave the house he is already at the end of the driveway without paying attention to my waving. He does not answer his phone. Wednesday, August 14: The provider answers the phone "Silly girl, you should have asked me to take care of your pool while you were gone, then this would not have happened". I tell the provider that the pool leakage needs to be found and fixed at no cost. In this process, the water shall be restored to swimming quality. However, the provider insists that he has done everything that he could do. He checked the pipe to the returns and they were fine. There is no reason why the pool should leak now and he is not willing to repair and clean the pool at no cost. In conclusion, I have a new liner (with several issues associated with it) which is of no value for me since the pool leakage has not been resolved. I seek resolution with the provider that he will * find and fix the leakage problem in an acceptable way, and * restore the pool water to swimming quality. The provider will do this at no cost to me.