Mountain State Heating & Cooling

Mountain State, owned by Freddie Tingler, has always been very good to me. Professional, courteous, and know what they are doing.

Mr. Tingler came right out when we called him, though he did not install our heating unit. Our original dealer could not be contacted outside of office hours Monday - Friday 7 am - 4 pm, though he does advertise 24/7 service. (According to other reviews on line and by word of mouth, this is not unusual, and we should not expect anything else from him. He is David Davis Heating A/C & Electric, Inc. of Elkins, WV.) Since Mr. Tingler did not install the unit, he does not have the spare parts, and cannot get them until Monday morning, but has made arrangements to come back out at 9 AM and help us get the parts and make repairs for us ASAP. Because the unit is still under warranty, he has advised us that he will not charge us for the parts, but we will have to pay labor. And he has reduced his weekend service fee for us since he was unable to make repairs today and we have to struggle t try to keep enough heat in the house to keep pipes from freezing, as temps this weekend are to drop below zero. He was extremely courteous, very helpful and apologetic that he couldn't get the parts right away. He certainly gives his company and excellent reputation.

Even though Mountain State Heating & Cooling did not offer the service I was looking for today, I will call them in the future if I have any other HAVC issues. I base this comment simply on the fact that he was courteous enough to return my call even though he knew he would not be scheduling any work to do! In the two plus years I have lived in this area, it's a rarity to get a return call if you have to leave a message on an answering machine or the person you are speaking with needs to refer your question to someone else. This was a pleasant change!!

Freddie installed a new furnace and ac unit for my home. The installation was pain free and everything works perfectly. He returned my phone calls promptly and answered any questions I had about my unit. Reliable, trust worthy and he knows what he is talking about. I would definitely refer him to any one that needs the services he provides. In a small town like ours, a company is only around as long as he has been for one reason, he is awesome!

works great now. Better than it has ever worked

After finally getting around to us, after calling for two weeks.He came out and the the furance fixed in about 15 minutes.

It's hard to find someone who will be fair and honest. Even harder to find someone reliable! Freddie is the best!

Mountain State Heating and Cooling came out and installed a new heat pump at my home. After the work had been completed I discovered they had installed the wrong size unit and had failed to install it properly. Over the summer the unit failed so I called to have it inspected. I was told that the coil was bat but when another technician came out and inspected the heat pump he told me there was nothing wrong with the coil. The unit was missing its expansion valve and according to the technician that was probably causing the unit to act more like a A?C unit rather than a heat pump. Mountain State told me that if I purchased the expansion valve they would come and install if for me for free. That conversation was 3 weeks to a month ago and the expansion valve has yet to be installed.

I was happy with their services. I give them high ratings and would use them again in the future if needed.

Freddie is a joy to work with. He works quickly and looks out for his customers.