EEI Inspections Services

Thursday 12-13-2012 Initial contact with Mr. Hempel to secure a home inspection. During this phone conversation,, Mr. Hempel said that he would do the inspection the first of the following week. We agreed on a price of $375.00 with a 5% discount if I paid in cash. I provided Mr. Hempel the name of the selling realtor and her phone number. During this conversation I also provided him with my e-mail address, my work and cell numbers as well as my mailing address. We agreed that he would e-mail the report to me as well as my finance company. Wednesday 12/19/2012 I called Mr. Hempel to check the status of my inspection. Due to some staffing issues at his office, the inspection had not been done. He informed me that the staffing issues had been resolved and he was a little behind but assured me that the inspection would be completed by the end of the week. On again Mr. Hempel asked for my e=mail address, the address of the property and the selling realtor, again I provided him with this information. Wednesday 12/26/2012 Called Mr. Hempel's office again to check the status of the inspection. It was still not done. Mr. Hempel promised he would have it done by the end of the week. I told him that it was imperative that I have it done by week's end because I was bound by contract to have the closing done by the end of January, 2013 and we could not move forward without this document. Mr. Hempel said he would contact the selling agent and set up a time to do the inspection. Mr. Hempel called me back approximately 5 minutes later and said he was unable to reach the agent. I told him my realtor had a key and was willing to meet him and to accompany him during the inspection. I gave him her number and asked him to call her. My realtor called me later in the day to let me know that she and Mr. Hempel were meeting at the property on Thursday 12/27/2012 at noon. Thursday 12/27/2012 My realtor arrived at the property shortly before noon, at 12:15 pm, Mr. Hempel had not arrived so my realtor tried calling his office to make sure he was still coming, she got his answering machine. She called his office 2 more times before reaching someone who gave her Mr. Hempel's cell phone number. My realtor called Mr. Hempel and was able to reach him on his cell phone at approximate 12:35 pm. Mr. Hempel finally reached the property at 12:50 pm. At no time did Mr. Hempel call my realtor or me to let us know that he would be late. Because he was late, my realtor was unable to stay with him during the inspection. Friday 12/28/2012 Contacted Mr. Hempel by phone to see if the inspection had been done. He said yes it had been done and he was working on it as we spoke so he could get it to the girls to type up and that he was putting a rush on the report because of my time line. During this conversation, I gave him my e-mail address again. Again he told me he would send a copy to me and the my financial institution. Wednesday 01/02/2013 I contacted Mr. Hempel to see when I could expect my report. During this conversation, he said HE was typing it up and would have it for my by the end of the day. At the end of the day, I still did not have my report. Thursday 01/03/2013 At 9:00 am, I phoned Mr. Hempel AGAIN, AGAIN asked the status of my inspection, AGAIN was told that HE was typing it up. At that point I told him that was the same thing he told me on Wednesday. Mr. Hempel became very agitated at this remark and told me that if I would quit harassing him on a daily basis that he would be able to get my report done. Mr. Hempel continued to speak to me in a raised and ad agitated voice, finally he asked "exactly what do you want from me lady?" I told him the only thing I wanted was the thing I wanted all along, a completed home inspection. He continued to become very angry and I finally hung up on him. At 6:52 pm Mr. Hempel called me and said he was getting ready to e-mail me my report and get my mailing address so he could mail me the pictures (there were to many to e-mail). He told me again that he would also be e-mailing a copy to my financial institution. Approximately 5 minutes later, Mr. Hempel called to get my e-mail address, AGAIN. Friday 01/04/2013 As of 10:48 am, I still did not have my home inspection. I called Mr. Hempel's office to inform him that I would no longer be in need of his services nor would I be paying for the incomplete home inspection. I had been 22 days since I first contacted Mr. Hempel to obtain a home inspection. During these 22 days, Mr. Hempel did not contact me to tell me of any delays of obstacles causing him to be unable to complete my home inspection. The only information I got was when I contacted him myself. I feel that he acted in a completely unprofessional manner by not completing my inspection in a timely manner and by the way he conducted himself during our phone conversation on Thursday 01/03/2013.