GRAHAM-SIMON PLUMBING CO LLC

I frequently used Graham Simon in the past; something has changed. Even the process of making an appointment was cumbersome, impersonal, and inconsiderate. I made an appointment for first thing in the morning. After waiting for two hours, they were a no show, with no contact regarding estimated time of arrival or reason for delay, despite two phone calls to the office. I won't use them again.

It Didn't!! The job is still not done. I have not been Contacted. And I now have 2 pipes in my basement which are starting to drip.

.It was at no cost, because they were correcting a mistake they were fixing.

After they 2 contractors left, there was an odor of gas, not a good situation. I called the office, who advised me that they were on their way to another job and would not be able to come out until the following day. My husband mixed up the soap water to check for leaks and tightened the pipes. Natural gas leaking into a home is not a good situation.

Estimate to run a gas line to my stove. The room is about 14x14 and the main line is under the same floor. I got one estimate and I bought it was high,, so I called Graham Simon. What a disappointment their estimate was 612.00, and approx 50.00 was parts the rest was labor. They even said they were going to just run straight black pipe which is the cheapest way to do it. The estimate is more than I paid for the stove and I question why would it take 8 hours to run at best 14 feet of pipe.

I do not have any problems with them. Usually, I schedule something with them, they come out, take care of it, clean up after they are done, and then they leave. Their price is not bad.

Tree roots had closed off my sewer line. They replaced the line fixing the problem. All has been working well now for 3 years.

Had water backing up into the basement from the house to the septic. Called Rotor Rooter, said they couldn't run a snake down the line because the line was too thin, wanted to dig, by hand, approximately 3 feet down to put a clean out close to the house, also told me that the septic was full. Called a septic service and had the tank cleaned, advised me after they cleaned the tank that no water was coming out into the tank. Possible blockage or broken line. Called Graham-Simon, plumbers came the same day, found a blockage by snaking the line and saw the broken line when they used the camera. When they were here, I asked them to look at the copper plumbing, since the house is 46 years old, some of the copper had deteriorated, Kevin agreed with me that it would be a good idea to have the lines replaced. They came quickly when first called, diagnosed the problem, a week later they came on a Monday to start the project staying until 6:00pm so the bathroom could be completed. Tuesday finished the job, even planting grass seed and straw where the yard had to be dug approximately 20 feet long 5-6 feet deep. Very satisfied with the work that was completed by Kevin and Chase.

They first tried to help by seeing if the problem could be fixed close to house, but in the end the yard needed dug up just to find the break, fortunately they then were able to redirect the line so my deck was not involved saving me another sum in the end.

The plumbing was great; I loved them. They were efficient. It has reduced my gas cost; it is great. I would recommend them because they were very professional; from the guy that came out to give me an estimate to the people who called me in the office to make sure I got everything and to the guys who actually did the work. It only took them two days. They were very polite, cleaned up after themselves, and were very fast. Price was actually very good and they were here when they told me they would be here. I am going to have them do another job.

The work was OK. The quality was just OK, certainly not great but merely acceptable. My biggest issue was how they completely engulfed my house in fumes and concrete dust from their improper use of a non-water saw when cutting up my basement floor. It was absolutely terrible. Add to that the shoddy quality of the other work, and the end result is that I will not have these guys back again.

I like the fact that he actually try to talk to me out of having them here cause he thought it was something I could fix on my own. By the time they came here I had a smell. I fixed it but did not knew that I'll had a sewer like smell. I don't think it's vented high enough.

They replaced the part and offered advice on future availability of part. Very professional. Very helpful.

When our pipes leaked, it was a really bad time. A lot of people in West Virginia had frozen pipes because there was a bad storm. There was at least 20 or 30 before us so they worked them, and they got to us in a day and a half. Considering what they had ahead of them, we know they must have worked overnight.

From arriving at our home in order to give us an estimate through completion of the work, Graham-Simon Plumbing was top notch. We highly recommend them to anyone looking for a plumber in the Morgantown area. While they're based in Clarksburg, that shouldn't discourage anyone from Morgantown from contacting them--according to them, they travel here often for business. One of the employees named Kevin came by to give us an estimate on how much it would cost to put in a new shower in our basement and he arrived when he said he would. The estimate was the most reasonable one we had received--and we contacted several in the local area. After we agreed to the price and sent over the signed form, we received a call promptly to set up a time for the workers to complete the job. Once again, the workers showed up at the mutually agreed upon date and time. They worked hard throughout the day to install the shower. But after they left and after some careful inspection, we noticed an area outside the shower's border that we thought could have been finished a little bit better. So we called the office and they sent out Kevin again to inspect the work. He completed the job to our satisfaction with the second service trip included in the original estimate. We're very pleased with the quality of the work, the price, and the team's reliability. Also, Kevin was outstanding to work with. Definitely consider them for your plumbing needs.

and price but they were super great!!!!!!!! |

They came when they said they would. They did an excellent job and cleaned everything up after they were finished in the basement including hooking my washer and dryer back up. This is the second time I have used them and I would use them again.

The previous plumber said the drain line to the street needed to be dug up and replaced with a new one at a cost of about three thousand dollars.. Graham-Simon provided necessary service for 645.00.

Fast service -I called on Friday and they came on Monday. The first thing they did that impressed me was that they took off their shoes before entering the house. They fixed my toilet, replaced the shut off valve, and then they put back (without being asked to do so) the shelving unit that I had moved to another room so it would be out of their way. One thing anyone not living in Clarksburg should know, is that they do charge for going to another city.

Came within a day/two of calling and fixed the problem correctly the first time and did the work quickly and efficiently. Always a pleasure to work with.

They showed up promptly, evaluated and fixed the problem in less than an hour. Prompt and professional. Can't remember the cost, but it was a fair price.

Work went well; however, she thought the charge was excessive. The work only took about 15 minutes and $90.00 dollars was charged for labor.

They did a good job. I am still waiting for the bill.

They arrived at 9:00pm and pressurized the gas lines. They found 4 leaks and repaired them within 2 hours and also replaced 3 gas heater lines. Very professional. Willl call again.

Went very well, Kevin is an excellent tech, diagnosed the problem quickly and fixed it quickly.