JEFF'S APPLIANCES

The initial call to schedule a repair went well and I was given an appointment the next week. The lady told me I would be first on the schedule for the day. The day before my appointment a reminder call was made to me which I thought was very nice. Again, I was told your appt is first. The next morning while waiting for repairman I received a call, fifteen minutes, before my scheduled time to inform me that there was an emergency meeting that the service men had to attend. After me questioning this I asked a new approximate arrival time but was not given one but that I would be called. After waiting 3 hours they showed up. Repairmen did try to fix my problem and they worked very well but my problem was not fixed. The repair men only go where they are sent and this was not a fault of them. I fully did not believe a meeting took this long however, I do think a bigger customer was put in front of me. Wish they had not kept telling me I was first appt when clearly it was not the case because they had been to several jobs before me. Whatever happened to the integrity of companies?

Our Whirlpool dryer was making a grinding noise. Repairman arrived on time and quickly resolved the problem.