maria's Cleaning service

I had trouble getting through to them and left a couple of voice mails. When I did get through they said they were very busy and I would have to wait weeks before they could clean my carpets. I scheuled an appointment for several weeks later. The night before the appointment I moved a great deal of the furniture out of one of the rooms so that they could begin as soon as they arrived. When they did not arrive at the appointment hour, I called them several times. I could only get their voice mail. Two hours after they were suposed to arrive I received a text message that their machine was broken and they would not be there to clean the carpets. Serioulsy? You tell me that two hours after you were supposed to arrive? Needless to say, I will not reschedule with them.

I paid up front to have a cleaning done through Groupon. Then I made an appointment for the cleaning about 2 weeks ahead. The cleaning crew did not show up. I called their office two or three times on cleaning day to ask when they would arrive and why they had not arrived. Each time I requested a call back. I got no calls back on the weekend. On Monday I called again. On my first or second attempt my call was answered. The answerer asked who had made my appointment. I told him I did not know the man's name. He said Sergio, I think, would call me back. I did not get a call back on Monday or Tuesday. On Tuesday I called again. The man said that they had gotten too much business from the Groupon offer and they couldn't handle it. He offered to refund to me the money I paid. I accepted. The check hasn't arrived yet, but he only made the promise four days ago. The promise did not include refunding me for the value of the service I bought, because I bought it at a 50% discount rate, but I'll cut my losses by getting back the money I paid. I hope the check actually arrives.

Purchased a cleaning through Groupon.com (online purchase power coupon) for 3 baths and 1 kitchen for $40. and I bought 2 coupons. The first was scheduled for between 10 am and noon and at 12:30pm when no one showed, I called and they said that I called and cancelled which he quickly noted that they made a mistake and cancelled the wrong person. They eventually showed up just before 2 pm. They whipped through my house in just under an hour. They didn't even move the canisters on my kitchen counter. Not impressed, but here I sit still waiting for the redemption of my second coupon, scheduled for between 4-6Pm tonight. I called at 6:30pm and left a message for a refund. It is now 7:38pm. I wish I made made plans for such a beautiful Friday night. Thanks Laura's cleaning service! Not to be confused with Laura's cleaning services which I have no experience with.