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maria's Cleaning service

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

Owned operated. Additional DBA - Laura’s Cleaning Services. Cost is determined by the job.

Business highlights

25 years of trusted experience

Services we offer

Cleaning including bathrooms, kitchen, bedrooms, window, floors, upholstery & carpet.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

1.13 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
33%
1
67%


Rating CategoryRating out of 5
quality
2.0
value
4.2
professionalism
1.1
responsiveness
1.0
punctuality
1.0
Showing 1-3 of 3 reviews

Robin W.
09/2011
1.0
carpet cleaners
  + -1 more
I had trouble getting through to them and left a couple of voice mails. When I did get through they said they were very busy and I would have to wait weeks before they could clean my carpets. I scheuled an appointment for several weeks later. The night before the appointment I moved a great deal of the furniture out of one of the rooms so that they could begin as soon as they arrived. When they did not arrive at the appointment hour, I called them several times. I could only get their voice mail. Two hours after they were suposed to arrive I received a text message that their machine was broken and they would not be there to clean the carpets. Serioulsy? You tell me that two hours after you were supposed to arrive? Needless to say, I will not reschedule with them.
Description of Work: none - they were scheduled to provide services but did not show up

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jeff H.
10/2010
2.0
house cleaning
  + -1 more
I paid up front to have a cleaning done through Groupon. Then I made an appointment for the cleaning about 2 weeks ahead. The cleaning crew did not show up. I called their office two or three times on cleaning day to ask when they would arrive and why they had not arrived. Each time I requested a call back. I got no calls back on the weekend. On Monday I called again. On my first or second attempt my call was answered. The answerer asked who had made my appointment. I told him I did not know the man's name. He said Sergio, I think, would call me back. I did not get a call back on Monday or Tuesday. On Tuesday I called again. The man said that they had gotten too much business from the Groupon offer and they couldn't handle it. He offered to refund to me the money I paid. I accepted. The check hasn't arrived yet, but he only made the promise four days ago. The promise did not include refunding me for the value of the service I bought, because I bought it at a 50% discount rate, but I'll cut my losses by getting back the money I paid. I hope the check actually arrives.
Description of Work: Laura's was scheduled to clean my condominium on a Saturday.

Rating CategoryRating out of 5
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$40

Julie & Joe W.
08/2010
1.0
house cleaning
  + -1 more
Purchased a cleaning through Groupon.com (online purchase power coupon) for 3 baths and 1 kitchen for $40. and I bought 2 coupons. The first was scheduled for between 10 am and noon and at 12:30pm when no one showed, I called and they said that I called and cancelled which he quickly noted that they made a mistake and cancelled the wrong person. They eventually showed up just before 2 pm. They whipped through my house in just under an hour. They didn't even move the canisters on my kitchen counter. Not impressed, but here I sit still waiting for the redemption of my second coupon, scheduled for between 4-6Pm tonight. I called at 6:30pm and left a message for a refund. It is now 7:38pm. I wish I made made plans for such a beautiful Friday night. Thanks Laura's cleaning service! Not to be confused with Laura's cleaning services which I have no experience with.
Description of Work: Groupon offer for 3 baths and 1 kitchen cleaning for $40. I bought 2 coupons.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40

    Contact information

    43815 Timber Sq, Charles Town, WV 25414


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning,
    Floor Cleaning and Waxing,
    Window Cleaning,
    Upholstery Cleaning

    FAQ

    maria's Cleaning service is currently rated 1.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    maria's Cleaning service accepts the following forms of payment: Check
    Yes, maria's Cleaning service offers free project estimates.
    No, maria's Cleaning service does not offer eco-friendly accreditations.
    No, maria's Cleaning service does not offer a senior discount.
    No, maria's Cleaning service does not offer emergency services.
    Yes, maria's Cleaning service offers warranties.
    maria's Cleaning service offers the following services: Cleaning including bathrooms, kitchen, bedrooms, window, floors, upholstery & carpet.

    Contact information

    43815 Timber Sq, Charles Town, WV 25414


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed