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Dodson Septic Tank Cleaning

Excavating, Septic Systems

About us

Family Owned Company for over 50 years

Services we offer

Cleaning and inspecting septic tanks only.

Services we don't offer

Do not clean drain fields, DO NOT REPAIR TANKS

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.89 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
11%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.6
punctuality
4.7
Showing 1-9 of 9 reviews

Gary B.
07/2018
5.0
septic tank
  + -1 more
Staff was courteous. Found the septic cover immediately. They completed the job within 20 mins.
Description of Work: Septic pumped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Leonard W.
05/2018
5.0
excavators
  + -1 more
Awesome!.fantastic!!
Description of Work: Septic tank system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve R.
09/2016
5.0
excavators
  + -1 more
They showed up on time, were very courteous and quick. They had to use over 100 ft of hose to reach tank. I located the tank and dug up the tank access ahead of time to save some money. They pumped out and the inspected the condition and discussed it with me. The estimate was correct and no surprises.
Description of Work: Have not had septic tank pumped in 8 years. Called Dodson and made appointment to have tank pumped. They said the cost would be $ 285 - 350 depending if they had to find tank and dig up the access hole, and how much hose they had to lay out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$302

Stefanie S.
11/2015
5.0
excavators
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Debra S.
08/2015
1.0
excavators
  + -1 more
The secretary was on vacation and the owner's wife took the call. She was rude and argumentative. She neglected to get all the information she needed and, when Dodson arrived at the property, they had neglected to contact the realtor so they didn't know where the septic system was located. I guess they don't keep their old records, but they didn't call the realtor until after they left. The wife promised to all back to reschedule and never did. I WOULD NOT recommend them for future work.
Description of Work: I had my realtor contact Dodson to clean our septic system in preparation for the sale of my house. Dodson had performed this service for us about 6 years ago and had done a good job.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Response from Dodson Septic Tank Cleaning
I would like to start off by stating that this company has been in business for over 57 years due to our honest and trustworthy approach to this business. We pride ourselves on how we conduct our business. We treat our customers like we would like to be treated, we are a small company that gets to know our customers on a personal level. As far as this situation is involved, "the wife" was contacted by the Real Estate Agent whom failed to provide a diagram of the septic tank. We DO NOT have such records if one has never been provided to us. It is the Homeowner or the Real Estate Agents responsibility to provide said documents so that we are able to find the tank in a timely manner. "The Real Estate Agent" was very rude and inconsiderate to "The Wife" she continually downgraded this business and the owner for no apparent reason. We are sorry that this situation took place, but if we are not provide the correct information we cannot perform our service to the best of our abilities.

Steve H.
05/2015
5.0
excavators
  + -1 more
We were overdue to have the tank pumped (http://www.nesc.wvu.edu/subpages/septic.cfm) -- 15-years -- but no serious problems were evident. Dodson was booked a week+ out from my initial call and showed up on time for the appointment. His crew located the tank (previous inspection reports were cryptic on location) promptly, hooked up and emptied it in good order. Where a minor spill occurred (plug removed from hose) the area was shoveled clean. WVU and most health departments recommend annual pumping but with two of us in a 4-bedroom house on a 1,000 gallon tank he said we would be good every 3-5 years. I just calendared the next cleaning for two years so we do not damage the leach field.
Description of Work: Showed up on time, found tank cap in quick order, pumped, and cleaned work area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$310

Response from Dodson Septic Tank Cleaning
Thank You [removed member name]! I am glad we were able to take care of your situation as quickly as we did, We GREATLY appreciate you continued business.

Anna M.
04/2014
3.0
excavators
  + -1 more
See above. . extremely disappointed
Description of Work: The office staff is extremely rude and unprofessional. They would not give me any kind of time window for the day of service. they told me I had to call at 7:30 am on the day of service, which I did. I was told I was 2nd in line and that they should be there within 2 hours. 3 hours layer I called because I had seen their truck pass my house twice and was told that the schedule had changed. There is no communication, they truly expect their customers to wait all day for them ... long story short, because I expressed the need to have some kind of time frame Window, I was told I was being taken off the schedule for the day and hung up on. This is a company I have worked with for almost 9 years and was appalled by the currant attitude. Will never use them again. .. found another company on Angie's list and received the service we deserved. Lost a day of work due to this debacle. .. not happy

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$325

Response from Dodson Septic Tank Cleaning
Sorry for the misunderstanding. The office personnel has since changed. We try our best to go in order from Emergencies to standard cleanings. Sometimes this causes our previous call order to change. Again we are sorry you were not contacted in a timely manner and were dissatisfied with the service.

Hugh L.
09/2013
5.0
excavators
  + -1 more
He tried to clean the line, but was not able to. Seems the pipe had collapsed. He was not able to resolve my problem and I had to dig up the line, but he was very helpful and really tried to get it at least somewhat functional.
Description of Work: Check stopped up sewer line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Dodson Septic Tank Cleaning
(Removed member name), Thank you for taking the time to let us know how we did. We appreciate your business.

Gloria K.
02/2013
5.0
excavators
  + -1 more
The guys that came out were wonderful. With their help - in fact, they came twice because the first time they could not find the cap and did not charge me. The second time - they located the cap and did a wonderful job. I can see why the reputation is very outstanding.
Description of Work: Dodson's pump my septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Dodson Septic Tank Cleaning
Thank you for taking the time to let people know that you are very satisfied with the service we provided. Our goal is to provide professional and courteous service to all our customers.

    Contact information

    2598 Kabletown Rd, Charles Town, WV 25414

    dodsonseptic.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Excavating,
    Septic Systems

    FAQ

    Dodson Septic Tank Cleaning is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    Dodson Septic Tank Cleaning accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Dodson Septic Tank Cleaning offers free project estimates.
    No, Dodson Septic Tank Cleaning does not offer eco-friendly accreditations.
    No, Dodson Septic Tank Cleaning does not offer a senior discount.
    No, Dodson Septic Tank Cleaning does not offer emergency services.
    No, Dodson Septic Tank Cleaning does not offer warranties.
    Dodson Septic Tank Cleaning offers the following services: Cleaning and inspecting septic tanks only.
    Do not clean drain fields, DO NOT REPAIR TANKS

    Contact information

    2598 Kabletown Rd, Charles Town, WV 25414

    dodsonseptic.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed