Rodney's Pool Care & Repair

Description of Work: As my previous review of this business as an A, I now must turn around a write a review of the D level. If you have read my review of this company when the repaired my pool and stopped the leak when no one else in this area would attempt to do that I was extremely satisfied with their work. They were that good. But alas all good things must come to an end. I needed my pool opened for the 2017 season and called them to set this up, after a number of emails and text message they said that they would get back to me this week. As of today the 20th of June, over 2 weeks since I requested this, they have not called me. Here's were their ship sinks, it seems that this past winter Rodney and his partner Adrianne decided to sell the business and move to ARIZONA to save lost souls for GOD. No problem with that if that's what the really want to do, the problem was they didn't inform any of their customers, ZERO. I only today found out about this bizarre happening through a good friend who had used Rodney's Pool Service also. So when I had called them they new owners, who I thought was Rodney as they did not identify themselves as anyone other than Rodney, quoted me a price of $592.51 just to open the pool only!!!!! I emailed them and said this was way to expensive and the said because I was opening it late I t cost more....Interesting reason but as they say, It doesn't HOLD WATER!!!! So after a few years of expert service this company now is a no go for me and I would recommend it for anyone else also....I wonder how the folks waiting for a new pool feel about this? Anyway poor service, super poor communication and way to expensive.

Description of Work: After FAILING to find a company willing to perform a repair on my pool and the one company that would never showing up, I contacted Rodney's Pool and Repair. I must first say I was leery of any pool repair as my previous contacts well a failure. Rodney came over and gave me an estimate that was within the price range I thought it would be. After agreeing to this they came over on the 27th of June and worked almost 13 hours. This is only the first step in at least a 5 step process to return my pool to what it should be in order to use it. I am EXTREMELY happy so far and seeing this is not completed yet I will hold off my finally review until then. At that time I will also explain more of the history of this repair and how we got to this point. I had a friend would referred Rodney to us and I must say I was a bit leery of any pool repair service in this area. I have tried for 5 years to find someone to work on my pool, it's 40 years old but in relative good shape. Mountaineer Pool and Spa initially worked on the pool when we first purchased the house as we were lied to by the sellers and needed someone to give us an honest opinion of the problems with the pool. Matt, the owner did a good job for us except he was very difficult to get in touch with and he never returned emails or text until the 10 or 12th time I asked him too. Rodney's Pool Care and Repair came to my house when he said he would and followed that up with a good look at my pool and when I ask him if he could do the job, he said yes he could. He also said he hadn't worked on a pool like mine since the '80's but would take my job. I was very happy with that statement for sure. He said he would have an estimate within a few days and would email it to me. Well as luck would have it.....this has been a very frustrating job to be sure, we encountered a severe problem with my ISP and didn't get it back for 5 days . Although he had emailed the estimate, his partner and wife Adrienne stopped by my house and dropped the estimate off to me. That to me was very impressive seeing that they live in Berkeley Springs...about 25 miles from here. The estimate was broken down and was very readable and easy to understand. Although I though a few things were a bit high overall it was in my budget ballpark. We decided to go with Rodney and I emailed Matt and as I write this I have yet to hear from him, which is very sad to me as I like Matt and feel he knows his job but when he took the new job with CSX Railroad that all but closed his business for sure. I wish him only good luck in the future. Rodney and Adrienne worked Friday and Saturday painting the pool and they completed it on Saturday the 5th of July. We have to wait until this Friday..they even worked the 4th of July. Again I am extremely satisfied with their work and now only hope the leak is no longer there. I gave them the final payment on Saturday which I don't normally do until I KNOW all works as contracted to work, but they went above and beyond to get this job finished so I felt good to go ahead and pay them in full. In closing I would recommend this company to anyone looking for hard working, honest folks to work on your pool or spa, Their work is an A+