Scott Merki, the owner of Cool Breeze, quoted a furnace replacement for me in March 2024. He took a $3000 deposit, and delivered a furnace. At this time, he has abandoned the project and left me with no heat, no means of completing the project, and refuses to give me the paperwork for the order. He ignores texts, and will literally hang up on you if his excuses aren't acceptable. In months of trying to reach him, i recieved TWO text responses. One saying that a family member had passed away, which I understand but does not justify the 6 month time frame. The second effectively telling me I couldn't have the order information, which other companies want prior to taking over the project. Scott scammed me out of $3000, and refuses to complete or refund the project. I'm currently speaking with the BBB about options, but it looks like legal action is going to be the only thing the Mayor of Bath, WV will respond to.
Description of Work: I still need the furnace and roof jack installed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,800
John S.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
They exceeded expectations.
Description of Work: The installed a new central air system in my cabin.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Rebecca D.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Pamela M.
12/2013
5.0
small appliance repair, heating & air conditioning/hvac
+ 0 more
Scott is a top-notch professional. It took a while to get him out to see us, but that's because he's so in demand! He's friendly, honest, and does an awesome job! Our oil furnace was broken, and he was able to fix it for around $50. This was the second time we've called on him, and both times me made the needed repairs and that was all. He didn't try to tell us we needed a new one, or to charge us for repairs we didn't need; he just replaced a part and went on his way. I couldn't say enough good things about this company!
Description of Work: I used COOL BREEZE AIR CONDITIONING AND REFRIGERATION
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$51
terry S.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
The experience has been good.They are very prompt. They call me back and they always show up. It has been great.
Description of Work: I used Cool Breeze Air Conditioning & Refrigeration because my air conditioner was low on coolant. They are not finished working with it yet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
terry S.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
They did a good job, and I would highly recommend them.
Description of Work: They cleaned and checked two heat pumps in my house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Appliance Repair - Small
FAQ
Cool Breeze Air Conditioning & Refrigeration is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Cool Breeze Air Conditioning & Refrigeration accepts the following forms of payment: Check,PayPal
Yes, Cool Breeze Air Conditioning & Refrigeration offers eco-friendly accreditations.
No, Cool Breeze Air Conditioning & Refrigeration does not offer a senior discount.
Yes, Cool Breeze Air Conditioning & Refrigeration offers emergency services.
No, Cool Breeze Air Conditioning & Refrigeration does not offer warranties.
Cool Breeze Air Conditioning & Refrigeration offers the following services: A/c and heating Heat pumps oil furnaces Gas furnaces. Service Walk in coolers and freezers Ice makers . All makes and models