HOME DEPOT

The service there is nice. The service people there are friendly and helpful.

In the past, I have always used Lowes. Their quote was high even thought I wasn't getting anything fancy. The quote I got at Home Depot was $1000 less than Lowes, and that included the counter tops. My kitchen looks wonderful! I will now use Home Depot.

What we got was the summer of stress, agravation and straight out lies. We placed the order on 7/7/2011. It was all down hill from there. We waited a couple weeks for the contrator to show up, he told us he would turn in his specs that day and someone from Home Depot would be contacting us. Well, three weeks later we contacted them. Finally the doors are ordered and we are waiting for them to arrive. The doors were delivered 8/12/2011, when the contractor came to install them they were standard size and far too big. When I call and complain, I am told to be nice "it was a simple mistake". Really ordering one door wrong would have been a mistake but three? I am told by our "expediter" every excuse she could think of including why she was late to work. She also told me "this company makes these mistakes all the time, we have had 5 doors come back wrong just this month". Really....If the company is given the wrong specs the door will be the wrong size. More weeks go by as we wait for the doors to be remade. More lies and crap from Home Depot managers (one of their problems, everyone claims to be a manager). I know this because I contacted the door company Jeld-Wen and had confirmed the first doors were made to standard size because the contractor figures were not entered on the order to them. As a matter of fact, I knew everything before Home Depot did thanks to the wonderful employees at Jeld-Wen. When I contacted the corporate Home Depot office I was told it was not their problem to take it to the store. I said this is a complaint to corporate about the store, she finally took the complaint and then said "this goes right out to the store manager you are reporting". Was that supposed to be some sort of threat so I wouldn't complain? To this date the Home Depot Corporate Office has not contacted me about the complaint filed more than a month ago. We are finally called on the 19 of Sep to have our doors delivered, I ask when are they to be installed, he can't tell me, so we would not take delivery until Sep 21 because I don't have a big warehouse to store something like doors, we stored the first set for a week. Guess what added joy we find, now we have not received our storm door. That had to be delivered on Sep 22. We were already being billed and being charged late charges because we were not about to start paying for anything until it was here and installed. The doors were finally installed on 23 Sep 2011. Do not take your dollars and business to Home Depot unless you enjoy excuses, delays and outright lies from this company! We will never buy another thing from Home Depot!