Cottage Care

unknown

I had specifically requested a gal I'd had in the past. . When this lady showed up instead, I almost told her to go home. Then I felt sorry for her and let her "clean". I called when she left and they told me the gal I liked had quit. It wasn't a pleasant experience and I never called them again. I had used them a few times in the past. The first time it was great. Two gals showed up and did a fantastic job. It cost about $120. The manager wanted to put me on the schedule for every two weeks and I agreed. When the time came for them to come back, one of the gals came with her little brother (14-15years old). He broke a class vase on top of one of the cabinets and glass went all down behind it. We had to move it out and get all the glass. From then on, I watched him closely. After they left, I noticed all kinds of things that didn't get touched. I told the manager I didn't want that to happen again. The next time, a gal came who did a great job. She stayed with them for a while - I had her 3 or 4 times. When she left, they didn't tell me. That's when the older lady came and I stopped the service. You have no control over who comes or they type of job they will do. No consistency.

I had a bad experience. Each time, they'd send different people. They weren't that trustworthy because they'd send different people to my home. They'd do only what they were supposed to do, and wouldn't allow me to add things on. When I called the office to have them modify the cleaning list, they'll get nasty. Additionally, their work wasn't that great.

I have a large house with several full bathrooms, master bath and half baths...4,300 sq ft. On Monday, one cleaning woman shows up and explains her co-worker had called in sick. Not a problem; I just assumed it'd take longer to clean. Foolish me! In 3 hours she claimed she was finished and my bill was $237.44...that's almost $80 per hour! How on earth you can "clean" 3 full baths, one master bath and 2 half baths and vacuum 5 bedrooms in 3 hours, let alone the entire house, is a mystery. After a quick inspection by my husband & me the mystery was solved...master bedroom ceiling fan is so dirty we had to clean it twice; cobwebs in the corners of rooms and at bases of furniture. The ceiling fan was so bad we took a picture of it. This was the 4th monthly cleaning performed by the local company. I should have known there was a problem the first time, June 2014, which cost me $292. The owner stopped by to see how the cleaning crew had performed their first time at my house & we discovered they "forgot" to vacuum one of the bedrooms. No one was sent back to perform the task, but a small reduction of $25 in next month's service was offered and accepted. July, the next month,, 2 women came & the cleaning was even worse. It took them only 2 1/2 hours to "clean" the entire house. Yes, all the bedrooms were vacuumed (about 5 minutes per room) but the kitchen floor was not cleaned and the dusting throughout the house was hit & miss. I paid $237 (after that $25 reduction). I did not contact the franchise owner to complain. In August, I noted there was a new crew and commented that the previous month's cleaning had been so bad that my decision to stay with the service depended on their performance that day. I pointed out all the areas throughout the house where there had been poor cleaning the previous month. One of the crew members called the owner about my complaints; the owner called me to apologize & offered a reduction in that day's price ($50)...which I again accepted. The cleaning seemed to be acceptable. The 2 women had spent 3 hours cleaning. The reduced price cost was $187. Which brings us to this month and the substandard cleaning performed. I called the owner and left a voice mail message saying the cleaning was awful, only 1 woman for 3 hours and with a consistent substandard performance over the 4 months I never wanted to use their services again. Never heard a word back. However, I did file a complaint with the franchisor so they are aware that one of their franchisees has significant quality control issues & can follow-up.

unknown

unknown

They initially returned my call timely, however their rep. did not call back to schedule the walk through. No follow up. Nada

Thorough, personable staff.

Average

They did a pretty thorough job, I've considered calling them back but the only question is one of timing as they tend to get busy for appointments later in the week.

They are very good, no complaints here.

She was supposed to be there at 9:30 and showed up at 1:30. They had a management change the day before so their schedule was a little disrupted which I understood. In the beginning, it looked like it was going to be ok when she finally arrived. The girl was very nice. When I checked on her, she wasn't doing anything. She used the same rag on everything. I checked everything on my list that I was charged for and most items were not touched. She was supposed to clean my tub and there was still dust in the back so I had to get into the tub and clean it the best I could. None of the fans were touched and I even offered her a ladder to reach them which she declined. I ended up wiping down all of countertops again this morning. There was just a lot of areas that were not touched and I was not happy with the service.

Horrible. They did not do what they were instructed to do and agreed to do and did not correct their mistakes.