Mr. Heating and Cooling LLC

This has been the most awful experience I have ever had with any company! This brand-new unit has worked 11 weeks out of 27 weeks. Kenny has always been nice but the people in the office are horrible. From the Co-owner texting me ‘take it or leave it” to “you can get someone else” I am so done. I am supposed to have a 2-year warranty, I guess we will see! With all the aggravation, they are horrible to deal with. The A/C was used 11 weeks and quit working. It took them 12 days to repair which isn’t too bad, I guess. Then we tried the heat 9/18, not working! It was just repaired on 11/30. Over 2 months to repair the heat! It works but not the thermostat. We must turn the breaker off and on for the heat. Says “we lost paperwork in thermostat & he must order new instructions. Well, you’re an HVAC guy and I am sure that was a standard thermostat so not sure why you don’t know how to program a thermostat! To say the least my nerves are shot and I am extremely frustrated!! 05/31/24 - Unit installed 08/16/24 - A/C not working 08/28/24 - A/C unit repaired 09/18/24 – furnace heat not working 11/30/24 – heat fixed but must turn off & on at the breaker

Personable, no nonsense service. Quick assessment of my old over the hill oil furnace, presented no pressure options.

Great service, thanks Kenny.

He offers same day service. He is dependable and does quality work.

Very good service , came back and checked everything!