REFINED REFINISHERS

They were really good. We had some vents where heat comes thru, they wore out so I had the owner built new ones, made them match. Did a great job. The vents are over 100 years old, they were breaking. It's like carpentry work. He goes thru these old houses, takes old varnish and stain off. They basically put this strong finish on, it's what they use on basketball courts. Really hard varnish, it really holds up. There is no question that I would use him again.

They did a good job on the living room floor, though there were a few spots in one area where the finish pooled and left brown blots. That would be covered by our rug, so it wasn't a big deal. However, in the threshold they installed, the wood pieces are all different widths and lengths; one little shim is a very light color, so that the spot jumps out at you. Finishing brush strokes went onto the dining room floor, against the grain. We were dissatisfied and called to have them come back to fix it. They did come back 10 days later. They gave no apology, just said that the finish must have dried too quickly. They refinished the threshold, without charge to us. However, there are still streaks going the wrong way on the dining room floor near the threshold. Those streaks were not there before they worked on the living room floor and threshold. The streaks will not be covered by a rug or anything else. They're right there in the open. We are not happy. And here's the kicker. At one point, my husband and I walked outside to the garden for a few minutes. When we came back inside, the workers were gone. They just left! They never asked if all was well now and if we were satisfied with the work. Frankly, we are not