Steve's Plumbing Inc

I called a few minutes after closing time on a Friday night, my water heater had leaked all over. The office lady stayed late to make sure I was taken care of. The service technician went over options and pricing and was able to perform the new installation immediately. This company has caring employees that go above and beyond!

My tub spout was pulled away from the wall and not sealed which was allowing water to get behind the tub and walls of my shower. The spout was also constantly dripping water. Also my double bowl sink in my kitchen was leaking water under the basket strainer on one side. Finally my brand new shallow well pump kept randomly tripping the breaker. So with all of this I called Steve's Plumbing and scheduled an appointment. The technician, John, arrived and was very polite. I walked him through my house where I explained each item that was causing me an issue. I showed him the tub spout and explained the issue I was having. We then moved to the kitchen where I explained the issue. I told him that it was originally leaking so I attempted to replace and seal the basket strainers myself but it didn't work. I told him the previous baskets were the screw in type and we prefer the push in type, which is what was now in place. From there we moved on to the basement where I explained that my shallow well pump kept randomly tripping the breaker. He glanced at it briefly and told me it was either because my pump was too old and needed to be replaced or I needed a new well dug. I told him I had just bought and replaced the pump the previous year and he told me that I would need a new well dug. He immediately quoted me $8,000 for that project. I told him I would have to think about it, since that was such a big expense. At that point he went to work on my kitchen sink and I went back to work, as I was working from home that day. After he finished with the kitchen sink he initially began working on the bathroom tub spout issues but knocked on my door to ask for my assistance. He needed me to help hold the pipes in the back of the tub in place while he attached a new tub spout. I was busy, but I left to help him briefly. After the new spout was on he told me that he needed to replace the control knob cartridge as that's what he believed was causing the spout to drip. When he was finished he asked me to sign and pay for the work, which I did. The following day I walked through the kitchen and happened to notice that he had replaced my basket strainers with the screw in style, removing the brand new push in style baskets I had told him I preferred. This was the first time I was actually seeing the baskets he installed. I called back to Steve's Pluming to ask for it to be corrected and ran into my first issue. I spent the first several minutes on the phone in a back and forth with the receptionist who told me that the technician had no memory of the conversation I had with him about wanting the push in style baskets and kept asking if I was really sure that I actually told him that. I was getting increasingly irritated with the conversation before she finally said "... well if you're really sure you told him that I guess we can have him come back out..." I verified that this visit would be at no cost. The same technician, John, came back to my house to replace the baskets and left. Within a couple of days we noticed that now neither side of the sink would hold water, both baskets were leaking, before the technician came over only one side leaked. So I called Steve's Plumbing back and explained the issue. After another irritating back and forth with the receptionist relaying what the office manager was telling her, mainly that it wasn't working because I wanted the push in style and not screw in style baskets, they finally agreed to send the technician back out to fix it. The same technician, John, came out again. He agreed that he could hear water leaking around the seal of the stopper and simply replaced the stopper with a new one and left. That night we found that both sides of the sink were leaking again. The following morning I called Steve's Plumbing and simply asked for a refund sighting that the issue still remained. The office manager again attempted to blame the push in style stoppers I wanted, but at this point I didn't care to argue with them anymore and just wanted my money back. They refunded me $447 for the work they did specifically to the sink baskets. Fast forward about a month and the tub spout the technician had repaired was pulling out from the tub wall again, and the seal was broken. So I call Steve's Plumbing again, this time just asking for a refund right away. After a long conversation with the receptionist I was finally directed to the office manager, Linda, who subsequently refused to give me a refund unless I agreed to have a technician come back out, verify that there was actually an issue as I was describing it, and I MUST allow that technician to attempt to repair the issue. I was a little offended by being told that a technician must come out and verify that there is actually a problem, but Linda said "...well we get people calling in who just like to complain and get refunds..." I told her I didn't want another technician working on any of my property again given their horrible track record thus far. Again I was denied a refund unless I consented to have another technician come to my house and "try to make it right". I told them that they were effectively forcing their technician on me at that point, completely disregarding what I want and entirely against my will, and if I don't allow them to force this technician on me and allow him open access to my property they would refuse to refund me any money. The conversation continued like this for about ten minutes before Linda finally agreed that if I allow a technician to come to my home and verify that, as I put it, "I wasn't lying", if said technician confirmed my story I could then have a refund. Before scheduling that appointment I confirmed that the technician would only visually inspect the spout and would touch absolutely nothing on my property for any reason, to which I was told by Linda "I will make sure of it". Flash forward to two technicians arriving at my house for the inspection. I had my phone out to video record the entire encounter. The younger technician, Chad, did the inspection while the older technician remained silent the entire time. I brought both technicians up to the bathroom and showed them the tub spout. The Chad immediately grabbed for the spout and I had to ask him to stop, saying that I was assured that they would touch absolutely nothing. He told me he saw nothing about that on this request. He asked me if I had an access panel, to which I said yes, but reiterated that they were to touch nothing. He looked puzzled and asked "you don't want this fixed?" to which I responded by explaining that he was only supposed to verify that I wasn't lying about the spout coming out from the tub so I could get a refund and hire someone else to come and fix the issue. The Chad said "well you're not lying", took some pictures, and the two left. They backed out of my driveway then parked across the street for a while. I kept my phone video recording while I called Steve's Plumbing to ask why they were now parked on the street in front of my house for a few minutes at that point. The receptionist told me that it didn't look like they had closed the work order in her system yet so she was assuming they were just entering all the information before they left. I asked if I could speak to the office manager about my potential refund but was told she was out of the office at that moment, but she told me that she would have Steve, the owner of Steve's Plumbing, call me back that day himself as he makes all the decisions anyway. I agreed and as I hung up with her the technicians drove away. No one ever called me back. Over a week and a half later I finally called Steve's Plumbing back since no one had, to that point, ever contacted me in any way and I still had not received a refund. As luck would have it the office manager, Linda, happened to answer. She assured me that she was out of the office and just got back in and put the check in the mail that day. She said she knew nothing about Steve calling me. When I brought up that the technician, Chad, had no record that he wasn't to touch my property she said that she doesn't know why because she knows she put the note on the request. The entire interaction seemed like Linda really didn't care and definitely didn't feel bad about the horrible service I had received. After this experience I will never use Steve's Plumbing again. The fact that they charged me $1,103 for all of the work didn't upset me. I don't mind paying more for quality service. The problem was that I didn't receive quality service. And when I ran into issues with the quality of the work I received I had to spend time on the phone arguing with them about it before they were willing to even believe me and do anything to fix it. And when they are willing to fix it, it must be on their terms, home owner's feeling be damned. There was a complete lack of quality of work, and their customer service skills are laughable. Overall I was charged $1,103 for the work. The refunded me $447 for the basket strainer repair that failed, and $212 for the tub spout that failed. That means that I paid $79 for them to come to my house, and $365 for a control knob cartridge replacement. The cartridge replacement seems to be the only thing that did work on this project, which a quick YouTube search showed I could have done myself for $30 and five minutes’ worth of work. Knowing that, to say $365 seems overpriced is the understatement of the century. I waited until I finally received the final refund before posting this as, given my experience, I believed there was a chance they would refuse to give me the refund in retaliation. For reference I have recordings of all of the phone calls between Steve’s Plumbing and myself, as well as a video of the final two technicians doing their inspection which also contains the subsequent conversation with the receptionist on it. Please let me know if you require a copy of these recordings.

While I was working out of town they conned my wife into paying $559 to change out two shut off valves and a solenoid for the furnace humidifier.

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Plumber checked and adjusted toilet levels for proper flushing. Scoped sewer line for blockages and build up Flushed Hot water heater Adjusted faucets and checked sink drains for proper draining.. Noted areas of house with older plumbing and signs to look for with this plumbing when it approaches end of life.

big problem getting the frozen sewer line clear. Tried various things but the biggest problem was a 90 degree angle t get around

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This was a job they did for my parents .... who are on a limited budget and they didn't give them a clue that it was gonna be an outrages price! They could have offered a less expensive faucet or gave them a quote first.

Very informative!

First he was one hour late for appointment even though he scheduled a two hour window but didn't cal to say he would be late. Second he didn't have the proper thermostat with him even though I gave them the make and type of water heater I had when I made the appointment.After determining that the thermostat was bad and noticing it had a slight leak I said that I supposed that it would have to be replaced. At that point he pulled out his sales literature which he had conveniently brought down with him right from the start and launched into his sales pitch. Quoting prices of $2188 to $3148 for tank type heaters and $4818 for a tankless heater, I said that I had to check with my bank to see if I could get the money. He then said that they offer financing. I then asked him if he could replace the thermostat and what it would cost and he quoted me the price of $175.00. Being out of hot water at the time I told him to go ahead and do it, He proceeded to do that although he had to jury rig it as the mounting screws where not the same as the old unit. Later in the week I was pricing water heaters at a local store and I found the correct thermostat was available for under $15.00 . That meant that I paid him $160.00 for about 3/4 hour of work.

Brent, the plumber was on time, very informative, polite, explained everything that he was doing and even gave us some tips on how to make our septic system better. He took the time out to point out that we had some articles blocking a vent from our water heater and told us it was unsafe.

I had leakage around the toilet where the floor and toilet meet. Before Steve started he told me a little about the company, his workers and the maintenance plan and then looked at the toilet and said it may just need a new wax ring but wouldn't know for sure until he got the toilet off to check. Once he removed the toilet he then found another issue with the flange and gave me 2 options on how it could be fixed. It was completely up to me on how I wanted it fixed. It is hard to give a grade on price since Steve's Plumbing is the only place I called and he was able to do the work when it was convenient for me and my schedule.

He did an excellent excellent job. He did his work, he was honest and he was gone. I appreciated him. The price wasn't what I thought I'd have to pay so I was happy with it.

Andy arrived at 7:05 A M and got right to work. He got started right away. He took the stool off the floor and cleaned around the opening and put a new ring down. In doing so he noticed the stool was cracked so he had to use 2 rings in order to seal it. He did tell us that and my husband said to go ahead and use the 2. He made sure everything was cleaned and then he replaced the stool and caulked around it and cleaned the excess off and cleaned the floor.

He offers a "Diamond Club" that you pay for yearly. As a member of the "Diamond Club", you become his top priority and he does inspections once a year. He does what he is supposed to.

Water pressure dropped after installation and the unit didn't work. The installer spent way to much time pushing their service home plan and too little time on the important things. When he left the house there was zero water coming out of the tap. Installer had to come back out to turn the unit (on) so it would function. Two weeks later we realized the card used to pay for the service was never returned. The card was immediately canceled and a replacement ordered. No charges were made and we have no proof he took it. Well, we still have low water pressure compared to our 15 year old unit. I called and asked if they would check it out. Steve missed his appointment with us on the following Monday and blamed us for not making an appointment with his secretary. So much for the owner taking responsibility for his mistake. Anyway we called and asked why he didn't show? Finally he comes out to the house. After 2 hours of rambling on about this and that he concludes the water holding tank is low on air. He charges us 2 hours labor and leaves. The installer was aware of low pressure prior to leaving on the first day and nothing was done about it. When we pay top dollar for services rendered we expect that the company is professional and experienced.

Not going to pay for a service not rendered.

Better then I would of ever expected. Just goes to say that poor service has permeated our lives so much that when you actually get excellent service you are shocked. I would not recommend anybody but Steve's Plumbing in this area. I called three other services that day and no one even answered the phone or called back.

Steve did pretty much what he said he would do and then some He said that he was in the well drilling and he was not he hired another well driller to do the work I told him where I wanted the well I did not want it in my front yard 1. because I told him it was a big rock the house sits on I know this because I tried to drill there once before. and after 20 feet I quite. 2 when you drill to deep you get in to vetagation from thousands of years ago And that makes the water bad. 3. I know from that if you drill off the rock you drill no more then 150 feet and you get good water WELL GUESS WHAT He had the well driller drill in the front yard he went down 220 ft and we got bad water it took Culligan almost a year to get water that was fit to drink it still has a little smell to it and a bad taste for drinking and cooking we have a special filter and when it comes time to sell I will most likely have to drill a new well which will be about $10000.00 he tries to do things he has no idea how to do. his plumbing was not the best the parts were cheep his work was so so