Ron's Refrigeration & Air Conditioning, Inc

The service person was fast and efficient.

My furnace broke down in the middle of the night on a Sunday a.m. Ron's had installed the furnace, so I called them. After the repair man arrived and realized that he didn't have the necessary parts, he called someone else to bring the parts and sat in my basement doing nothing for about two hours while he waited for someone else to get the part. I ended up paying them both double time for doing nothing. It turns out they didn't have the right part (for a furnace they installed) and used a substitute part. They had to return later with the correct part (an additional service charge) and charged me for both of them. When I complained about this, their response was, "Why do you care, your insurance is paying for it?"

There have been no problems with the central air units. The job was done quickly and efficiently. The periodic inspections and minor repair have always been professionally and promptly done--the same with the installation of the humidifiers.

The guy came on time and was at my house for about 2-3 hours. He said he had located the leak, repaired it, and refilled the refrigerant/coolant and then advised that we have the unit checked every couple years for general maintanance. Everything seemingly went well. We used the AC here and there over the next 2 weeks, and then had it on most of July. In August, I turned it off when the weather was more pleasant. When I turned it back on mid August, we had the same problem that the air was not cool. When I called Ron's Refrigeration, I was told that they could send someone but it would be another service call charge and if they had to refill the refrigerant/coolant that we would have to pay for that again. It was over $250 to have that done, and they said they had fixed the problem and from my understanding should have tested the line to make sure there were no leaks. It was only 2 months since I had the service completed. I was disappointed that they did not stand behind their work, and saw no reason to have them come again to do the same thing, and potentially have this happen again next spring when we turn on the AC again. They were not rude, but they also were not very helpful or seem want to fix the situation. I am disappointed in the customer service I received, and will try to find another HVAC company that will provide the level of service I would like, fix the AC, and stand behind their work.

Todd (sales) is extremely friendly, easy to work with, and very responsive. He did a walk through of the entire home, as well as outside, discussed some things that may need to occur due to some structural issues and estimated a time he'd get back with a quote. When he got back with the quote (within time frame stated), we met at the house in person to go over the bid and 2 options. When asked how far out they were scheduling, he thought it might be a week plus, so the sooner we decided the better - other bids were still out there, but his was completely in the ball park of what was expected (hoped?!). When I called to accept the bid and schedule the job, we were able to get in the same week - great! Another heat wave was on the way.About the quote: Out of 3 total, the next lowest one was $500 higher, different equipment. Install day: Dave arrived right on time at 8 am, took a look at what he had to work with, then explained what he thought he might end up doing with a few things structurally; which ended up being no problem for the house at all. Todd arrived later to help for a bit, but Dave did an amazing job - Wow! It astounds me the level of skill sets a person must have to do this work. Dave was extremely professional and easy to work with, as well; finished and cleaned up by 4:30 and the A/C was running. He also fixed a problem with the furnace and water heater - both were leaking gas. I have already passed along many positive plugs about Ron's Refrigeration to people who ask about the A/C, and if I could give A++ on all accounts here, I certainly would!

Duct cleaning was expensive and messy but necessary for an 85 year old house. They were prompt and came on the day scheduled. Both the tech and salesman (Todd) were polite and knowledgeable. The follow up paper work came off smoothly and the energy rebate was taken care for me except for signing and popping into mail. The few minor things that needed looking at was taken care of by Todd since he is also a tech. That meant no waiting and taken care of right then at final inspection. Trane products are pricier than others but the quality of the product is what had me sold. I would definately use Ron's again.

They came out immediately to check the problrm. It turns out there was a gas leak, and they fixed it quickly. They're very prompt and punctual, and they do great work. We've been using them for 14 years and are very pleased with the service.