BERNIE'S CARPET CLEANING

The cleaning was excellent. George and Joe were on time and did a thorough and professional job. They wore masks, washed their hands when they came in, kept social distancing, were polite, and efficient. After putting off my usual 6 mo. carpet cleaning routine because of COVID19, I was not sure the carpet would come clean. The high traffic areas were visually grey after a year. But everything came out. The carpets were damp, not wet, and dried in a few hours even on a rainy cold day. The reason for the less than excellent rating was repeated scheduling problems. They missed their appointment. We had arranged our personal schedules around their appointment and had moved all the furniture out. Since they now had to come a day later, this meant our house cleaner couldn't clean three rooms; the two that were empty and the one we'd piled the furniture into. Amazingly, on the rescheduled day, they called shortly before our morning appointment and asked if we could make it late afternoon. That was not possible. I asked for a discount for all this trouble which she gladly granted. She'd took responsibility for her error, explaining when I had called to schedule she just forgot to record my appointment. She apologized. Eventually, when I asked for it, she agreed to give us a discount. I was satisfied with their customer service in the end. Everyone makes mistakes and they compensated us.95 The cleaning job was top notch and I will hire them again in 6 mo.

Bernie was great. He is a perfectionist and wants to make sure that your carpet/furniture looks as good as possible before he leaves. He is extremely responsive, was very punctual, described exactly what he was going to do and offered suggestions on how to extend the life of the carpet/upholstery. His pricing was very reasonable. I highly recommend him and will use him in the future.

Bernie was fantastic! A very pleasant fellow to work with. He was responsive to phone calls and able to schedule the cleaning for a time that worked for me. He was punctual and efficient. The price ended up being a bit more than some of the big deals on Angie's list, but he was closer to our home in Jackson than any of the others and other reviews were outstanding so we went with him. He did a wonderful job; the carpets look great. He uses a special system that extracts more water than other carpet cleaning systems, and sure enough - two of the rooms were nearly completely dry just 8 hours later. We would definitely use Bernie again. He does upholstery, too, if you need it!

Bernie was very responsive from the time I originally called to set the appointment through the end of the job. The work itself was top notch and we are very satisfied with the job. We will not hesitate to use him again.

See above\.

He was excellent. He gave me information on carpet maintenance and for future flooring purchase.

JUST BOUGHT THE HOUSE, AND CARPETS NEEDED MAJOR CLEANING. TOOK OUT SOME MAJOR STAINS IN HIGH TRAFFIC AREA