THE TUB DOCTORS INC

The communication was easy. There were some delays in getting the technician out to the house, but the company always kept me updated.

Great service to sell there product. Poor delivery. First installation date (June 2016) was cancelled after they were supposed to already be here. Second appointment ....they were late and not dressed in company clothing or anything professional. installers cut a chunk of my new vinyl floor out. Broke brand new toilet paper holder (that the owner said she didn't know how they could have done it). scratched the walls in several of spots - removing the 2 month old paint. The spray they used didn't really cover the original color so they had to come back - yippee! The spray also left a residue on our door moldings, new baseboards and on-top of nickel accessories. Horrible experience and not worth the money. Will not work with company again.

The process was bad. The quality of work was bad. The professionalism was bad. We fired them half way through the job because the quality was so bad. The drywall needs to be tore out and redone. The tile needs to be tore out and redone. They delivered purple cabinets and will not take them back. I can not litigate for bad workmanship so I am trying to save anyone else from this company.

I contracted Tub Doctors 4 months before job started to refinish tile on master tub, counter top and smaller bathroom counter, Replace two toilets I provided, replace 2 bathroom faucets I supplied, and replace tub faucet I supplied and to supply and change trim on 3 showers... They came to my house on 2 occasions before starting job. I was Quoted $5200. It seemed High but I felt it would be less expensive and disruptive then retiling. After being gone 2 weeks I came home to my small bathroom with a broken pipe on tub faucet and the counter top looking as if some one had been sick all over it. I was told the refinishing product was faulty and did not spray correctly. There was finish product along the 12 ft master mirror, and the refinishing was split apart down the entire 12 ft counter and base. They did not install Master tub Faucet because they said they could not access it. I was told they would try to lift the tub up to install the faucet.. This is AFTER it had been refinished. I would have thought that they would have tried to do that before refinishing. They did not install new trim on the master shower because they did not have trim that would fit master shower.... Remember they came two times to look at job before starting it. Tub doctors came a week later to repair broken pipe andt put a 2.5 by 2.5 foot white access panel in the kids bedroom wall. They did come back and Caulk the split finish and remove finish from mirror. I was told it would be over 6 hours to refinish the smaller bathroom and I it would have an odor. I had this done while I was on vacation because I did not want to have to inhale the fumes. The master tub faucet was not installed because the tub could not be lifted out, however it was suggested I order a new spout that would fit the old faucet.. my question is why did they not suggest that to begin with. Tub Doctors did credit me for work they did not do. In the End I was charged $4000 to have 2 toilets I supplied replaced, 2 Faucets I supplied installed, refinish tile around master tub and counter top and for trim (not including shower heads) on 2 tubs. THE WORSE PART OF THIS IS THE FINISH IS PEALING OFF on the master counter. The finish seems not to have adhered or bonded. This has been the most unprofessional experience I have ever had.. in every aspect. I have been in business over 30 years and I understand things happen.. I am more tolerant then most. This however was inexcusable on so many levels. I will be posting reviews on other sites so I can share photos. Tub Doctors has offered to repair damage, however every time they return I am left with more damage and frustration. I plan on having my damaged countertops replaced and the access panel removed and dry walled. My IMS account was charged the final balance of over $1600 without my authorization. I had intended on deducting the cost of the new counter top from the final charge.

I specifically asked for removal of old tile and a surround due to old tile which was broken and causing water to get on wall. I used a local company from my home town. Dean from Dr. Tub came out and pulled all tiles out leaving me without a shower and then decided it would cost another 500 dollars. He was from another city and was obviously angry because he had to return. I was going to have to wait two weeks to get my shower back, but then received a call that they would return that Saturday. I left fans on and had the roof inspected and had spots reinforced on roof to insure everything dried adding on to the expense. Dean acted as if I wanted to have a wet wall and did this on purpose. They returned and put in acrylic sheets with green board and insulation. The only thing that was not on the original estimate was a piece of insulation. After arguing with the owner of the company, they finally agreed to reduce the additional cost to 150 on top of the 2117 that I was paying instead of charging the additional 500. After they left the shower doors were off track, the shower hose no longer stayed on so the shower head had to be replaced, a gouge was in the wall, and a tile was left lying on the floor. Dean from Dr. Tub returned to fix the faucet which had a gap between the wall and faucet which he forgot to fix. They did sweep up and remove all materials. The acrylic surround sheets have a life time warranty, but I don't think I could go through all this pain and suffering again if I needed a repair. I am a single homeowner struggling to keep up with the maintenance on a small home. I was not having the bathroom done for cosmetic reasons. If the tiles were in good shape I could have put a surround over them instead of going with removal of the tile. This was evident by looking at the old tile. I repeatedly asked how many days will this take as I work full time. I don't understand why this had to be such a nightmare. I would not recommend this company because I would not want any of my friends or family to go through an ordeal such as this one.

the tub a liner look great. However, the damage to my vents and wall were not good. The part I did not like, because stuff happens, I should have been called not allowed to "discover" the damage on my own.

We had them refinish our cast iron tub. I was not home the 1st visit but upon returning from work I found overspray on our new medicine cabinet and the old tub color bleeding through and the finish coming off. I called and they came back out to respray about two weeks later. They resprayed but apparently only in the certain spots and not the whole tub. After letting it dry I inspected the tub and there were still areas of bleedthrough.

it took normal time to refinish the tub, went well

They were very courteous, on time, cleaned up after themselves, left everything clean and I was very satisfied.

It went just fine. I guess I liked the finished product. They were efficient and came when they said they were going to. The staff was courteous. The price was in about the same range as others. I have used them before and this wasn't a good experience so I'm hoping that the products hold up better. I will use them in the future depending upon how the product holds up.

I'm very pleased with the work they did. It was very challenging being without a tub for this 5 day process though.

The worker arrived on time and as scheduled. Very polite. Originally, it looked great when finished. I allowed the appropriate amount of days for the surface to dry and cure but within weeks I had a chip in the new finish. The did come out promptly and repair it but I really don't think it should chip within the first 1.5 months of reglazing. Then a few weeks later, the tub would not drain. After digging around in the drain, a large piece of plastic had been left in from the old overflo valve that should have been removed and was clogging the drain. I dislodged it with an ice pick as it happened on a weekend, but it was another frustrating event. The company did respond promptly to my phone calls and there is a warranty. Overall, it looks better than it did, but I would hope for more for the money I spent.

They provided a good product at a reasonable price. They are a good company to deal with.

First of all, the reason I didn't give a price is that the reglazing of the tub was done as a subcontractor job as part of a larger home repair project. It was a completely separate job (the rest was exterior work), but part of the entire price of the contractor's job. Tub Doctors called me the day after I signed the contract with the main contractor. They were scheduling about a month out, which worked perfectly fine for me as it was for an unoccupied rental unit. We arranged that there would be a window in which the worker would be coming and they would call me about a half hour before so I could let the worker in (I work about 15 minutes away). Unfortunately, although he called during the window, I had a work emergency and didn't get the call right away, but the worker (I apologize for forgetting his name, he was so nice) was very understanding and when I got there was prepping stuff from the back of his truck. I let him in and left. When I came back day one, everything looked great. The tub was well draped to contain the process to just the tub. The warning call worked better day two to let him in (it is a two day job). When I came home that night the tub looked spectacular. My only (small) complaint is that there were a bunch of black smudge marks left on the bathroom floor. They came up with a little elbow grease with the mop, so it wasn't worth calling the company. But even with that little issue, I intend to call them again to reglaze the tub in my unit in the near future.

The work they did was real good. We had a problem with some follow up. The owner got upset with my wife and ending up swearing at her.

They did very good and the experience was good. What I expected is what I got and I will use them again in the future.

They did a great job. They were highly recommended by people outside of Angie's List as well. My sister was there to look over the job. She said they were very professional and cleaned up after themselves. They didn't mess the carpets inside the house because this bathroom was upstairs. They were also reasonably priced.

The work went very well overall. They have a good deal of experience. They do their work well with a minimum excessive sales pitching.

The man who performed the work was prompt and professional. I opted not to get a new drain because that would cost an additional $120 which seemed high. I also opted out of the anti-slip grit and am glad that I did as the tub is slightly rough and not at all slippery. The tub was a peachy-tan color and is now white. I'm pleased with the final result.

I contacted this company for an estimate and was ready to go with them until I looked on this list and decided to go with another company, Heiden Tub Refinishing. Since I didn't use them the only comment I want to make is that they were going to charge over $100 to take out the drain ring. (This charge would also pay for re-caulking the tub) She said we could take out the ring ourselves but since they had to run a little water as they started their process, if we took the drain ring out we'd have to put something under to catch any water. Since this isn't possible for us to do, we agreed to just have them do it. When I had the other contractor come to do the work it ended up that the drain ring was incredibly simple to take out, and he did it without charging me extra. I just wanted to offer this comment if anyone is thinking of using Tub Doctor.

I wouldn't use this company again. They didn't install the liner correctly. They installed the liner properly in bath tub but didn't install my daughters right. Actually my liner was not caulked properly on the back side. My daughters doesn't fit at all. It comes out passed the wall line. I wouldn't recommend this company to others.

They were very pleasant. They did exactly what they bid and did it in a professional manner. I am very happy with it.

Install was done on the day stated and was completed on time. During the Christmas holidays the ceiling under the bathroom started leaking. We called a plumber. He suspected the toilet seal and replaced it. We then paid $300 dollars to get the ceiling repaired and repainted. Appoximately June, 2009 the ceiling started leaking in the same spot. This time a more thorugh inspection by the plumber found that the leak was coming from the liner. He said he would nt repair it for fear of damaging the liner. I called Tub Doctors and they sent a technician. He fouund that the sole plate under the tub was craked, causng the leak and proceded to repair it. I received a bill from Tub Doctors for $125. When I called to protest, I was told that the leak was not their responsibility. I again had to pay $300 to repair and repaint the ceiling.I would not again use or recommend that anyone use the services of this company

The shower doesn't work correctly either and water leaks out of it. The toilet seat was installed crookedly and it shifts when you sit on it. When they came in to refinish the tub they were going to cut out a portion of the tub so it would be easier for me to get in and out. They didn't shut the door when they did this and there was black soot all over the house after they did it. They didn't clean up and when they caulked around the tub they caulked over the dirt. I called them back about the problem and they agreed to redo the work. They came back out and took the liner out and reglazed the tub which took them a week and they caulked over the dirt again! The caulk came out and they had to come back out 3 times to recaulk the sink and it's still not right. The faucet still leaks, the caulking is still coming out, the toilet seat still shifts, the shower still leaks and I'm still cleaning up the dirt from when they cut the tub.

Did a pretty good job. The finish does not seem to hold up under normal use. It gets scratches in the finish and it stains very easily. It very difficult to clean because you can't use bleach or harsh cleaners.