Roto-Rooter Plumbing & Drain Services

The basement drain had backed up and the Roto-Rooter technician carefully explained the problem, how to prevent the problem and provided ''play by play'' details of what he was doing. He was early and courteous.

The service person arrived in a timely manner. The work was done adequately. I felt the cost was pretty high but not unreasonable for the time spent on job.

Excellent. Came promptly ane quickly handled our problem.

The company corrected the problem by cleaning out the sewer line which apparently was filled with roots and heavy debris. The drain system works well now.

Previously, we hired another company to unclog the same drain with no success. Roto Rooter came in and did the job completely in a quick amount of time. They are good at what they do and specialize for our exact problem. The price was higher than we expected, but the job was done right.

VERY COURTEOUS AND PROFESSIONAL. EXPLAINED EVERYTHING TO ME BEFORE AND AFTER.

ROTO-ROOTER CLEARED ONE SLOW DRAIN IN OUR BASEMENT LAUNDRY SINK AND ONE STOPPED DRAIN IN OUR BASEMENT BATHROOM SINK. THEY GAVE US A LOWER ESTIMATE THAN OTHER COMPANIES AND DID NOT EXCEED THAT PRICE. AFTER THEIR WORK, THE DRAINS HAVE REMAINED CLEAR.

THE PERSON ARRIVED AT 11:00AM. FIFTEEN MINUTES AFTER THE TARGET TIME (9:00AM TO 11:00AM). THE PERSON WAS ALONE AND REQUIRED THE ASSISTANCE FROM MY HUSBAND AND SON. IT TOOK THE PERSON, THREE HOURS TO (PER DESCRIPTION ON ROTO-ROOTER INVOICE #129002)'SERVICED FROM CO. ON STACK TO MAIN ''7'' TIMES (SLUG). SERVICED FROM FD. OUT 50' (SLUG) VERY POSSIBLE BELLY IN PIPE RECOMMEND CAMERA IMMEDIATELY POSSIBLY MIGHT NEED JETTING IN NEAR FUTURE'. CALLED WM A. ZACHOW and SONS, INC. ON 8/22/2005. SAME PROBLEM AS ON 7/13/2005 PLUS BACK UP WHEN FLUSH TOILET. THE TWO GENTLEMEN THAT CAME WORKED THREE HOURS AND CLEANED INSIDE AND OUTSIDE SEWERS OF HEAVY SLUDGE. IN OTHER WORDS, THEY FINISH THE JOB THAT WAS STARTED AND NOT COMPLETED BY ROTO-ROOTER. I WILL BE CONTACTING ROTO-ROOTER FOR A PARTIAL REFUND OF THE OVER CHARGED FOR DOING PARTIAL WORK AND RECOMMENDING MORE EXPENSIVE SERVICE.

THEY DID NOT SHOW UP ON TIME AND NEVER CALLED. THEY DID A NICE JOB AND THEY DID IT QUICKLY.

THEY CAME OUT RIGHT AWAY AND CLEANED THE SEWER LINE. THEY ACTUALLY HAD MISSED THE SECOND BEND OF THE SEWER LINE THE FIRST TIME, BUT CAME RIGHT BACK OUT WITHIN A FEW HOURS TO CLEAN THE EXTENSION OF IT.

PLUMBER WAS ON TIME, GOT RIGHT TO WORK, FIXED THE PROBLEM QUICKLY AND EXPLAINED HOW TO PREVENT IN THE FUTURE. VERY PLEASED WITH SERVICE!

EVERY YEAR I GET THE TRAP AND LINE CLEANED OUT FROM BEING CLOGGED UP. SOMETIMES THE PLUMBERS HAVE TO GO OUTSIDE TO CHECK THE TRAP. THE PLUMBER IS ALWAYS ON TIME AND VERY POLITE AND PATIENT. THE PRICE IS VERY REASONABLE.

THE SERVICEMAN DID A GOOD JOB OF CLEANING OUT TWO OF THE SLOW DRAINS. HE WAS NOT ABLE TO ACCESS THE BATHTUB DRAIN BECAUSE OF A FROZEN-SHUT DRUM TRAP. RECOMMENDED HIRING A PLUMBER TO REPLACE IT. HE DIDN'T CHARGE ME ANYTHING FOR HIS ATTEMPTS, SO THAT WAS NICE. HE ARRIVED WITHIN THE TWO-HOUR WINDOW I WAS GIVEN, BUT JUST BARELY. THAT'S WHY I ENTERED A ''B'' RATING FOR PUNCTUALITY. OTHERWISE, I WAS PLEASED WITH THE COMPANY.

CUSTOMER EMERGENCIES CANNOT ALWAYS BE 'SCHEDULED' AND SERVICE WAS NON-RESPONSIVE.

THE SERVICEMAN CAME OUT WITHIN 3 HOURS OF THE CALL, DIAGNOSED THE PROBLEM AND FIXED IT WITHIN ONE HOUR. THE COST WAS EXACTLY WHAT I WAS QUOTED OVER THE PHONE.

HE WAS HERE FOR LITTLE OVER AN HOUR AND CHARGED ME FOR AN HOUR OF WORK. I AM HAPPY.

I HAVE HAD THE SAME SERVICEMAN EVERY TIME I CALLED. HE GAVE A LOT OF HELPFUL TIPS. HE WENT ABOVE AND BEYOND THE CALL OF DUTY.

GREAT SERVICE, CAME OUT EARLIER THAN EXPECTED.

ROTO-ROOTER COSTS A BIT MORE, BUT THEY SPENT AN HOUR REMOVING THE ROOTS (THE OTHER GUYS SPENT ABOUT 10 MINUTES), AND ACTUALLY DID WHAT THEY WERE PAID TO DO -- REMOVE THE ROOTS SO MY SEWER DOESN'T BACK UP. VERY NICE/PROFESSIONAL. MY REPAIR GUY WAS KENT KLEIMAN.

EVERYTHING WAS FINE EXCEPT THEY CAME EARLY. WORK WAS GOOD - WE HAVE USED THEM BEFORE AND WE WILL USE THEM AGAIN.

I WAS DISAPPOINTED THAT HE DIDN'T OFFER TO CLEAN IT UP AND THAT DOESN'T SEEM RIGHT.

BILL (SCHEDULER) AND LARRY (WORKER) WERE BOTH VERY HELPFUL and CONSIDERATE. LARRY ACCESSED GARAGE WITH SECURITY CODE SINCE NO ONE WAS HOME. I FELT CONFIDENT WITH BOTH OF THEM BECAUSE OF THEIR PROFESSIONALISM AND A GENUINE INTEREST IN SOLVING MY PROBLEM.

THEY WERE FAIR ABOUT THEIR PRICE, VERY PROFESSIONAL, AND WERE THERE WHEN THEY SAID THEY WOULD BE. I HAVE USED THEM TWICE NOW AND EACH TIME MY EXPERIENCE WITH THEM HAS BEEN EXCEPTIONAL. I CANT SAY ENOUGH GOOD THINGS ABOUT THEM. THEY ARE CLEAN, NEAT, COURTEOUS, PROFESSIONAL, AND VERY WELL TRAINED. THEY RESOLVED THE PROBLEM IN NO TIME AT ALL.

THE GUY THAT CAME CLEANED OUT THE DRAIN AND ALSO CHECKED OUT ALL THE INNER TUBES. IT TOOK HIM LESS THAN AN HOUR, WHICH THIS WAS EXTRA WORK.

QUESTIONS THE WAY THEY CHARGE, IT IS NOT BY THE HOUR, THEY CHARGE A FLAT FEE.