Reconstructive Concepts

I spent $50000 on the project. From start to finish, the project was perfect. The job that they performed was excellent, and their price was excellent. They were pretty efficient. The job was done quickly. They were very clean. I would use them again in the future.

They were very, very good. They did very good work in a very timely manner. Everything that they did was exceptional.

It went very well! Mike was thorough and very knowledgeable about what to do and how to do it correctly the first time. Their quality was extremely high and prices were very reasonable. I have some projects coming up and will certainly be using Reconstructive Concepts again.

Grade: F. I assume and trust that any contractor has done due diligence in hiring employees, subcontractors, acquiring materials, etc, but this contractor stated he did know the cabinets he was installing were made in China. Not doing your homework: F. Given the well-known health hazards of Chinese toxic drywall, children?s items with lead paint, and etc, I would never have chosen these Cabinets. He also complained about mileage to the vendor's location in Cedarburg--I hired this contractor in part because I like to support to neighborhood businesses. He chose the distant vendor; don?t blame me for the mileage. Grade: F. I also feel an already bad situation was exacerbated by a great deal of misunderstanding and miscommunication and I cannot explain why. For example, I would request or agree to his offers to have something fixed. When these were not fixed, he stated both in conversation and writing that I refused to have them fixed. A drawer blocked by the range for example. This completely baffles me. There are instances in which I disassembled some of the contractor's work, thinking this is my house, I am paying for all this, and it must be redone right anyway. I did not realize until after the project's completion that I was crossing a line and not allowed to do any such thing. Other things that puzzled me were things like the use of floor molding as cabinet molding and vice-versa, (especially when they are complete different colors and style) unfastened molding, significant gaps, an improperly installed outlet box. Grade: D. A few of these things were corrected when the contractor was asked to, but many remain unresolved. The counter top is another chapter. From our conversations when picking out tile I was under the impression a there would be a wide variety of laminates to choose from and it turns out there was nothing available I liked and I had to settle--and sign an agreement for--a laminate that was "acceptable." The counter is amateurish and I would have done a better job myself. A seam in the counter top is in a focal point of the room, in at least one place the counter is not cut straight (a gap as thick as a dime or penny), and in several places the wood edging is not flush with the top. Grade F. Now what I really feel deserves an F for professionalism: When I asked the contractor to stop at my house to resolve these issues or provide some refund he became loud, insulted me personally, and used profanity (it was all recorded). I sought mediation through the BBB, but as of yet have not heard back from them so I will try mediation through Angie?s List.

I really liked working with them and they really go the extra mile. They even offered to come back if we ran into any problems.