Called for estimate on redoing home electric panel and owner promptly showed up to look over and give a cost estimate, but that things were busy and it might be a few days. No problem as it could be done anytime within a 6 month time frame, but no call back. 6 weeks after visit I called office and was told I would get a call back and didn't. Called a couple of weeks later and told them please let me know if don't won't job, but office assured they did and would call back, but didn't. Called a third time and again told would call back but didn't.
Description of Work: Redo our home electric panel
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from Best Electric Service Inc
The quote for this job was to estimate a service change/service upgrade. Our owner came out and gave this customer a budget price. The customer disagreed with the price and said it was too high. Our owner, wanting to always make the customer happy, agreed to review that budget to try and find ways to save the customer as much money as possible. As part of this review, we let the customer know that we would need additional information from him to see if lowering the price was possible. After the customer told us our price was too high for him, we didn't hear from him for 5-6 weeks, he then called asking about his quote (we still had not received the information that we requested.) We were unable to find any ways to come up with a cheaper price for this customer without the information that we requested. Our understanding was that the customer did not want to pay the price that we gave him as a budget for this work.
lucia D.
10/2018
1.0
electrician
+ -1 more
Horrible. First of all, he arrived late of around 35-40 mins. But he did call to explain. He came in the door, and I showed him where to go. His body odor was so bad. He went upstairs. He went back and forth. He went out to his truck, to get the right material tools. He shuts off four areas of the house just so he won't have to go up and down. Which made me so angry. And he goes back then he goes back out to find another screw. And after saying he was done, the switch was not even properly done. It was just very frustrating. I got so angry, I talked to the owner, and he sounds like as if he was making fun of me. And he promised to bring you and ivory cover and that did not happen.
Description of Work: They changed a light switch for the old push one to switch.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Best Electric Service Inc
Our technician was approximately 30 minutes late due to having to take his young children to school that morning. He called the customer and notified her of this well before the appointment time of 8AM and Ms. [Member Name Removed] stated to both the electrician and our owner that running a little behind is perfectly okay. In response to the body odor, he was in our office working closely with me on paperwork very soon after this appointment and not one of the three people in our office could smell anything at all and we were huddled near each other in front of a computer. This specific technician services about 4-5 customers per day and not one has ever mentioned anything like this. So I honestly have no idea what is meant by "body odor" here. When a technician gets to a job it is necessary to go in and look at what the project entails and then go to the service truck to get the necessary tools and materials. So going back and forth is completely expected. It would make logical sense to turn off the power to the locations we are working and anything else that would be on that circuit so that we can work efficiently, correctly, and most of all, safely. Our owner stated to Ms. [Member Name Removed] that since she was not happy with the switch plate that was installed, he would personally come back today, Wednesday the 31st of October, to change it for her. Obviously, we were never given the opportunity to do this since the review was left before the day that we told her we'd be back to fix any issues she may have. I even personally spoke with her and refunded her our $55 service call charge as a courtesy. The electrician visited 4 other homes that day to complete work and not one of them had any issue with body odor or anything else, along with him again having been in our office and no one here noticing anything. We went above and beyond and did everything we possibly could to satisfy this customer. I would advise to take this review with a grain of salt seeing as we were never given the opportunity to even correct the issue she may have had with the work.
SUE N.
06/2018
5.0
electrician
+ -1 more
Excellent service. I've used this company in the past and was pleased so I decided to contact them again. They ran into problems with the service panel upgrade but they figured it out and completed the work in a timely manner. They honored the original quote so I didn't have to pay extra for the additional labor and materials required for the panel upgrade.
Description of Work: Upgraded service panel and replaced all receptacles in the home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Elissa C.
05/2018
5.0
electrician, lighting, ceiling fans
+ 1 more
All work was done great. Tech showed up and examined our work. Was told right away that he could get some of the list done right away but was unsure about the rest (he had another appointment scheduled in a few hours). Great communication in letting me know what to expect. Fixed a problem with an outdoor circuit, moved an off center ceiling box and hung a light on first visit. Second visit added a ceiling box, circuit, and fan, replaced outdoor post lamp. On second trip the tech also noticed a bad outlet with some burned wires and replaced them. Overall, it was a time/materials charge and came in way under other estimates I had done.
Description of Work: Move a ceiling box, add a ceiling fan, check outdoor post wiring, hang a few ceiling lights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$775
Cari H.
09/2017
1.0
electrician
+ -1 more
They did not show up for appointment. 1 1/2 hours later I phoned and they left a message that they couldn't reach their service man.
Description of Work: Breakers Replaced
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Best Electric Service Inc
We did make an error. The tech on the job got involved in the previous job and didn't call the customer to arrange for a change of schedule. When the office found out about this from a text message from the owner 1 1/2 hours after we were to arrive. At that time the office staff tried to reach the owner, the manager of the company tried to reach her, and the tech all tried to reach her to accommodate the owner in any way possible. We were never given the chance to make it right.
Patrick H.
04/2017
5.0
electrician
+ -1 more
Best did a nice job from the time of the estimate to job completion.
Description of Work: Restore power to a detached garage. Required a trench, new entry for the power into the house, and the garage needed to be brought up to code.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margaret W.
09/2016
4.0
electrician
+ -1 more
The rep was competent, helpful and thorogh. However the estimate was close to $1000 than the offer I accepted.
Description of Work: Had To pay $45.00 for someone to give an estimate. I was surprised to hear that and asked if it was an industry standard and was told yes. As it was my first call I agreed to the amount, I later found out that all the others I conntacted offered free estimates.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Mike D.
09/2016
5.0
electrician
+ -1 more
The project went well everything was done on time and with no issues.
Description of Work: service upgrade and breaker panel replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Tonja S.
09/2016
5.0
electrician
+ -1 more
Curt had to dig a 24 inch trench to bared the wire, installed two splice boxes and refeed the garage. Curt did and excellent job and my garage has power. Very knowledgeable and professional.
Description of Work: When I had my swimming pool remove and disconnect the electric from the pool I lost power in my garage. I contacted Best Electric to restore the garage power and reed garage from existing cable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$389
CLAUDIA P.
06/2016
5.0
electrician
+ -1 more
I have used Best electric twice before and they have been wonderful to deal with. I feel very comfortable using this company. The work is excellent. I feel they are honest and professional. Some thing that hard to find now a days.
Description of Work: Installed and hard wired a range hood. Checked loose outlet, check stove wires.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$176
Georgia D.
05/2016
5.0
electrician
+ -1 more
It went very well. Curt was scheduled to arrive between noon and one pm. He called in the morning to set the arrival time at one pm, and arrived right on time at one pm. Additionally, he set the security light settings the way I wanted them, swept up the dust from the switch installation, and even replaced the box over the attic stairway opening. He was pleasant and efficient. It took him exactly 2 hours to do the work. A nice feature of this company is that after the first hour, they charge by the quarter hour. I would definitely hire Best Electric again.
Description of Work: Disconnected attic fan. Replaced security light furnished by me. Added on/off switch for this light in the basement. Updated old outlet with GFCI outlet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Michael T.
04/2016
5.0
electrician, lighting
+ 0 more
I've used Best Electric in the past based on positive reviews and was pleased. This experience was also positive and I will use them again in the future. The process took about two hours and went very much according to plan. Any impact to opening drywall, etc was made clear prior to work being performed. Work was done well and my questions were answered respectfully.
Description of Work: Service was to run a new electrical box to my closet and install a pre-purchased flush mount light.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$280
Marie O.
11/2015
5.0
electrician, lighting
+ 0 more
.GREAT. I wish all businesses were run as good as this one. I had another company come in and tell me I needed to change my breaker boxes and up grade from 60 AMP to 100. They could have done that too without me knowing because I know nothing about breaker boxes. The owner Paul told me on the phone, (well let's take a look at your boxes when we replace your lights and outlights). Kurt came in and told my husband and I that the breaker boxes were fine and he showed us where it says they are 100AMP. Because we have 2 addresses they saved us a lot of money. He just did the work that needed to be done. The work was done in a timely manner. For all the work that was done and the cost was very fair.
Description of Work: Replaced light fixtures and outlites and some rewiring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Alyssa D.
10/2015
5.0
electrician
+ -1 more
Curt was very professional, friendly and knowledgeable, answering all of my questions. The installation of the exterior outlet went much faster than originally quoted, and the receptacle is perfect for what we need in our Wisconsin weather. He helped me figure out where everything in our panel went as we couldn't figure some of the items out, and swapped out the breaker for the dryer which fixed the problem, and wasn't originally listed as an item we requested work on. Curt got along well with my skittish dog too, which is a bonus! Definitely will be using them for all future electrical projects!
Description of Work: Installed an exterior outlet, peaked at our circuit breaker box and fixed the issue of our dryer tripping the circuit breaker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$317
Laurie M.
08/2015
5.0
electrician
+ -1 more
Randy was very pleasant. We had an outlet in the bathroom that wasn't working. He moved a GFIC outlet from one side of the vanity to the other and replaced the first one with a regular outlet. This saved us the cost of a new GRIC...about $20. He was done in an hour and cleaned everything up. Excellent work.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$143
Lavone B.
06/2015
5.0
electrician
+ -1 more
They were excellent. The cost wasn't that much but I know they did a good job. I would probably use them again on another project.
Description of Work: I used Best Electric.
Rating Category
Rating out of 5
Yes, I recommend this pro
Paul R.
05/2015
1.0
electrician
+ -1 more
Made an appointment with them to have code violations corrected. The call me a week later to tell me they have a conflict in scheduling and need to bump me off. It took them a week to figure this out? Why do I get bumped instead of the other person? I told them I was no longer interested in doing business with them and the person on the line seemed very happy. Certainly leaves a bad impression of their company.
Description of Work: Nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Best Electric Service Inc
Best Electric has a limited number of electricians. During this time of the year all of our electricians are booked out two to three weeks in advance including overtime. One of our electricians required some personal time off that could not be rescheduled. Because of this we had to call a few of our appointments and attempt to reschedule. Best started calling this appointment immediately upon notification by our employee of the personal time. We were not able to reach them for three days. We did offer alternative dates, but they were not satisfactory for the customer. The decision to cancel this appointment rather than others was based on who was scheduled, not upon priority of customers. All of our customers are a priority. We successfully rescheduled three other appointments that had to be moved.
CRAIG M.
04/2015
5.0
electrician
+ -1 more
Dustin came out to perform the service. Great guy. Very knowledgeable and fast. I would definitely use Best again and request Dustin to perform any electrical service in the future
Description of Work: Fixed a floating neutral issue in our homeowner-installed subpanel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Steen C.
03/2015
5.0
electrician
+ -1 more
Started off with a miscommunication of time of arrival resulting in about an hour wait. Honestly not sure whose fault it was. That being said I received an apology and $25 off of the trip charge. Upon arrival, electrician Curt was professional, courteous and even helped me remove the old dishwasher. The outlet was installed in a quality and efficient manner. Rates were reasonable and the work was done to my satisfaction. I will definitely use these guys again.
Description of Work: Installed an electrical outlet for dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
DAVID L.
02/2015
5.0
electrician
+ -1 more
Courteous, professional, and they get the job done. The end cost of something seemingly as simple as a new outlet is a little off-putting, but I can't argue too much with the results or the professionalism.
Description of Work: Installed a new power outlet in our kitchen.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$256
Colleen M.
02/2015
5.0
ceiling fans, electrician, lighting
+ 1 more
We talked over email and phone for a quote for a ceiling fan replaced and a couple sockets having the polarization switched. They were very responsive. They were more expensive than another solution I found though so I didn't use them.
Description of Work: I purcahsed a $170 deal for 2 hours of electrical labor.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Lee Ann F.
12/2014
5.0
electrician
+ -1 more
The Electrician was fantastic as he explained everything he was going to do. He discovered a hazard and provided a solution by closing off the wet outlet to resolve the hazard. He also offered me suggestions regarding 3 outside ground outlets which need to be replaced due to damage from the kid who mowed for me. I plan to hire them again in the Spring to do the outside work.
Description of Work: I had approximately 13 outlets converted to 3 prong as well as a wet outlet converted and another wet outlet closed off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400.89
Molly N.
12/2014
5.0
lighting
+ -1 more
They're very thorough. They're licensed and insured. They're also very professional.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jaclyn K.
11/2014
3.0
electrician, lighting
+ 0 more
We had our garage electric brought up to code, and outlet & timer added to our deck lights, and a GFI switch replaced for our water heater. Our technician was extremely professional and on time (which seems to be harder and harder to find these days). They were upfront with the hourly rates and his projected timeline was pretty accurate. The office was very friendly and easy to reach for estimates and scheduling. I would highly recommend their services and we will definitely use them again in the future if any electrical work comes up. Updated 11/25 - since they did the work we have been constantly blowing fuses from our regular electric use. Before they did service we never had this problem. It's multiple times a day in our livingroom/kitchen/dinning and in our garage. My husband is a carpenter so relies on the garage power and is constantly blowing a fuse. It's unacceptable.
Description of Work: Misc. Electric Repair projects.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Best Electric Service Inc
Best Electric was never informed that there was a problem with our work. After receiving notification from Angie's list that a review had changed, we immediately called the customer to set up an appointment to inspect the issue. The work that we completed at this property added no additional loads to the circuits. Circuit breakers trip because of being over loaded and the customer has indicated that their loads had not changed. Unfortunately the homeowner is moving out of the property so we cannot verify occupied loads, but we are going to the property at no charge to verify that our work was proper and there are no further issues.
Sandra G.
10/2014
5.0
ceiling fans, electrician, lighting
+ 1 more
My second time using this provider reasonable fee.Prompt did a good job.They offered a discount for anything else needed in 30 days.I will use again.
Description of Work: Installed ceiling fan replaced light fixture in bathroom
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Lighting,
Ceiling Fans
FAQ
Best Electric Service Inc is currently rated 4.8 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Best Electric Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Best Electric Service Inc does not offer free project estimates.
No, Best Electric Service Inc does not offer eco-friendly accreditations.
No, Best Electric Service Inc does not offer a senior discount.
No, Best Electric Service Inc does not offer emergency services.
No, Best Electric Service Inc does not offer warranties.
Best Electric Service Inc offers the following services: Residential & light commercial electrical contracting work, code corrections, remodeling, new circuit installation, trouble shooting power outages, garage wiring, generator repairs.
Industrial or new home construction. Bath fan ducting.