Response from Best Choice Landscape Inc
This review is not accurate and no one from this firm laughed at her or her concerns. In fact the president of the company actually went over to her house when she had some concerns after on two applications had been done to her lawn. We were hired to apply 5 lawn treatments (fertilizer and weed control), the lawn was in poor condition before we had even started doing the treatments. We offered her information on getting her soil tested to find out if it was a fungal disease or insect damage and some other solutions to improve her drainage issues since there was poor grading done. The reason we offered these options is because we new that just simply fertilizing and spraying for weeds would not take care of fungal, insect, and drainage issues which is clearly what she had. She didn't like the quote we put together for the drainage solution and in general was unrealistic with her expectations after doing just a couple fertilization applications. The president spent about a hour at her house already loosing all profits for the year on this account to try and please her. As for the vegetable garden there were no signs of fertilizer or pesticide damage done when we were on site so not sure where that is coming from. The customer was unfortunately not happy with her experience nor did we want to continue servicing her so we refunded her money (which most companies would not do) to try and leave on good terms. Apparently she still feels the need to write a bad review about us which in some cases is unavoidable I guess. I am glad she found a company she is happy with.