About us
Business highlights
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
3.111 Reviews
Showing 1-11 of 11 reviews
Ryan S.
08/2017
internet service
 + -1 moreVery poorly - service tech did not show up for 1st scheduled appointment, then somebody showed up on another day without an appointment and never called so I wasn't home. It was also very difficult to talk to an actual person to reschedule, kept bouncing around automated menus. The customer service was terrible... except for the final install tech who was very professional and efficient.
Description of Work: Installation of high speed internet service
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$50
Patrick R.
05/2016
internet service
 + -1 moreunknown
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Anna C.
10/2015
internet service
 + -1 moreThis company is terrible to work with. If you have any other options take them. We live in a rural area with no other options so we are forced to deal with CenturyLink for internet service of 10 Mbps. The service options and customer service of this company is beyond abysmal. Charging 63.95 for 10 Mbps is robbery. All the representatives are unsatisfactory on all levels. Hailey, Kelsey and Michael in particular today. So sad to know there are companies like this in operation in our country.
Description of Work: Internet and direct TV "bundle".
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$323.57
Renee W.
10/2015
internet service, landline phone service
 + 0 moreunknown
Description of Work: They were to provide internet service and when we received the equipment and tried to start service, nothing worked. After hours on the phone and being transferred from customer care to IT and back to customer care and then to IT, we were told they could not provide us service they had no bandwidth left. At one point after we gave them our account information, they told us that it belongs to another person(they named the person and the address) and not to us. It was like a game of passing us off to different departments, promising return calls and being told we would we would have to wait 90 days for a refund of our deposit for services. We still receive mail and emails like we are a customer. Very unprofessional, and everything is done with form letters and no attention to the person.
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$70
david A.
03/2015
internet service, landline phone service
 + 0 moreIt costs $90 a month. It's the only company in the area. The only thing I dislike about it is that I lose a lot of internet. It sets down sometimes in the middle of the night. I have to reboot my modem to get it to work again. It affects parts of the television that requires internet service. That happens probably two to three times a month. I would recommend the service to a family member or a neighbor.
Description of Work: I have my landline phone service through them. I also have my high speed internet through them.
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Yes, I recommend this pro
$90
Chuck C.
12/2014
internet service
 + -1 moreunknown
Description of Work: CenturyLink advertised a package deal at $65/month for 3 years; for land-line telephone service with unlimited long distance and DSL internet. I have not seen a single monthly bill below $83.00. I consider it deceptive advertising. It seems that all the taxes & service fees are making-up the $18 difference.
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$83
WARREN B.
12/2014
internet service
 + -1 moreunknown
Description of Work: Called for internet service that they said they provided in my area. |Nope.....turns out they don't provide internet in my area but here comes the hard sell for a home security system. FAIL!
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Jack H.
09/2014
internet service
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Troy C.
01/2014
internet service
 + -1 moreI rate CenturyLink DSL a C because they screwed up my order but only because they didn't listen to me. I told them that I was leaving Charter, so they should have known that they needed to remove some equipment from the line in order for my DSL to work. I had to go the weekend without internet. They were responsive when I got to the right person, but because it was a new account, that proved to be frustrating as well.
Description of Work: I use Century Link DSL
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Yes, I recommend this pro
$29
Linda F.
05/2013
internet service
 + -1 moreRepresentative responded almost immediately and stayed with it until problem was solved.
Description of Work: Trouble with internet connection. Kept losing it.
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Yes, I recommend this pro
Linda F.
11/2012
internet service
 + -1 moreHad a representative call immediately and show up at my house exactly when they said they would and usually sooner. They would not give up until they had found the problem. They never treated their customer as if she were a problem. They were always very pleasant to deal with. I have never had this kind of customer service from any big company before. It was a nice surprise. I would recommend them to anyone and especially people that live in rural areas.
Description of Work: Switched to a new service, was having trouble connecting internet service.
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Yes, I recommend this pro
Contact information
100 Vicki Dr, Wausaukee, WI 54177
Service hours
Monday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
Phone Service - Landline
FAQ
Century Link is currently rated 3.1 overall out of 5.
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Century Link accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Century Link offers free project estimates.
No, Century Link does not offer eco-friendly accreditations.
No, Century Link does not offer a senior discount.
Yes, Century Link offers emergency services.
No, Century Link does not offer warranties.
Century Link offers the following services: Phone, Internet, Direct TV service
Contact information
100 Vicki Dr, Wausaukee, WI 54177
Service hours
Monday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PM