GILRAY HEATING & COOLING SVC

I could not be more pleased with my experience with Gilray HVAC. I needed the inside of my furnace cleaned as the builder left behind tons of dust residue. To help alleviate allergies concerns they recommended a stronger filter system. Gilray cleaned the inside of furnace very thoroughly, I also had them install a bigger filtration system (air cleaner). I will use them again for any HVAC needs. Also I would highly recommend them for any HVAC needs based on their knowledge and experience as well as their longevity in the HVAC business. Thanks

Service was very good. We did not call for emergency service, but left message on Sunday afternoon for service during the work week. The office called first thing on Monday morning and a technician was out within an hour or two and part was replaced and system working quickly. Technician was willing to charge only the service call plus part so we were very pleased with the charge. Overall experience was very good.

unknown

unknown

Water heater they installed was defective and they replaced the entire unit.

Technician spent several hours trying to repair our old furnace. He explained what he was doing at every step and why. In the end, there were no replaceable parts left to try and nothing left to clean. He explained that the warranty would give is a significant discount on a new Lennox furnace if we chose to get another one. He gave us options for new furnaces and answered all of my questions about the differences between models. The final quote included everything and there were no surprises. In the end, we purchased a new Lennox furnace, and because we were without heat, Gilray moved our Install to the next business day ahead of their other jobs. Two days later, the new furnace was installed and working. They even handled the paperwork for rebates. Everyone we dealt with was courteous, professional and clean. There was nothing for us to clean up after they were done. Everyone seemed to know the Lennox line quite well and they went over every detail. In the end, every question I had thought of to ask was answered without me needing to ask it. We will definitely stick with these guys for our future HVAC needs.