Genrich Plumbing & Heating Co Inc

After 65 years the plumbing needed some work. Bob took great care and speed getting us up and running.

My dad who is 93 years old needed a new water heater. His current water heater had sprung a leak. I started calling plumbing and furnace places. Due to shortage of employees, 4 places didn't even have a water heater in stock or a plumber to install one. Bob Genrich, owner actually called me back as his phone was busy. Bob was able to have a new water heater installed around noon. My father was very pleased with the service and cost. Very friendly and efficient. Bob even looked beyond the water heater and warned my father about a furnace exhaust problem. He even took the time to call me back and explain what he found and that the heater was installed. I would definitely refer friends and relatives. So kind and honest. Thanks for the peace of mind!!!! Sue, daughter in Wausau Wi

I called for service in the morning and he was very good at keeping me informed as to when he would arrive. When he arrived he was very neat, professional, polite, and went right to work. In a short time the drain was open and he was able to give me suggestions as to how to prevent this from happening again. I would absolutely recommend them.

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They arrive promptly and assessed the issues. I was offered multiple solutions to a couple of the problems with the pro/cons of each approach. They explained why the issues occurred and how they could best address it and the supplies required. They also identified an issue with the dishwasher that could become and issue and offered a solution if desired. They quoted these projects would take two days of work at 4 hours at a time. They completed all work in 4 total hours!!. They cleaned up the mess created under the sink. They positively interacted with my daughter (3 yrs old) who was very interested in the process. They are honest helpful and very responsive when I have had needs for repair.

They were very good. We were very happy with their services. They were very neat and considerate. They always took their shoes off before coming into the house. They were respectful. They were good guys.

I have been using Genrich Plumbing since 1986, when water was leaking from all the pipes in the garage. Since that time, they have fixed 3 toilets, unplugged the washing drain sink next to the washing machine when it plugged twice, roto-rooted out my kitchen sink after I placed bad garbage down the disposal, roto-rooted out the shower stall which plugged with hair after 25 years, replaced the faucets that were leaking above, and installed a new hot water heater 2 years ago. They are always very courteous and very professional and have managed to fit me in around their busy schedule. Just yesterday, I called them because the hot water heater stopped working while I was gone last week. They came up at the end of a busy day on a big job, only to find a note in the door from Wisconsin Public Service that the gas lines got screwed up by the road construction over a block. They were going to turn the gas back on and restart the pilot for me, but the gas company had the box locked. They are great, and I wouldn't think of calling someone else.