Carpet City Flooring Center

DO NOT WASTE YOUR TIME. where do I start? Last year I went in to look for luxury vinyl planking for my home. Not only was I over looked several times before I was helped, but they literally helped a person that just walked in behind me as I waited at their front desk... when everyone else was attended to, it was my turn I guess. I set up a time and date for an estimate, and they came. They took measurements and everything. I was told to give it a few weeks for my estimate. I said ok. A month later, I believe, I went in to ask about the estimate. The same guy that helped me completely forgot, and said it wasn't done yet, but they'll get it to me soon....I never heard from them again. No estimate. So I decided not to even try with them. Fast forward to this experience...I decided to give them a try again... stupid me. The salesperson seemed nice enough as she apologized for my previous bad experience. She said it won't happen this time. Well she was right about it not being the same experience, it was a totally different s*** show... after the estimate, I made a date and time for installation. They called me the day before and notified me that instead of our 8am to 10am time, it would be 12pm maybe 1pm at the latest. I said very well, what choice do I really have?...1pm hits, and nothing. 130pm no call, no installer. 2pm then 230pm. No call, no installer. By this time I have to go pick up my wife from work. I knew exactly how this would play out. I leave, installer comes, no one's home, I get blamed, and have to reschedule. So I drive to carpet city after calling multiple times with no answer, and no way to leave a message. I arrive and only one person is working, and no one to answer the phone. I talk to the salesperson and she has no clue what's going on. No communication with their installer, and blames them for being late. She states that the installers never keep them updated on their ETA or their status. That it's so frustrating. I don't buy her "we are the victim" attitude, so I vent my frustrations with their company. She calls the installer and asks him what his ETA is and he says 5 min. Well I have to get my wife, so I'm not gonna be home. So she instructs the installer to wait until I get home. I get home and no one's waiting.... long story as short as possible, they blame each other, no one takes responsibility, the installer didn't know it was 2 rooms, carpet city didn't give him enough padding, then tried to give him a lesser brand and material in place, etc... this place is horrible and I'll never use them again... it's ridiculous. Good luck if you do. Maybe you'll be the right type of customer that they'll treat you better...

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