Waunakee Remodeling

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In both cases,the salesperson followed through from beginning to end. He provided clear and accurate information and answered all my questions respecfully without the excessive pressure that some contractors put on folks. Upon completion of the work, he came out to my house and did a final walk through. Copies of all paperwork needed to process my tax rebate was prepared and provided. Work was completed within the promised time frame and exactly to the amount of the original bid. Ffor the outside work, workers took care to not harm my landscaping and left the worksite clean every day. With one exception (the drywall work), workers in the house completed their tasks efficiently and neatly; I would not have known they had been there with the exception of seeing my beautiful new windows and doors. There were a couple of minor issues regarding completion of the drywall repair. When I left a message expressing my concern, a supervisor responded the same day and arranged to come out to inspect the work, After doing so, he sent someone out the next day to redo one section of my drywall. While this company is not the least expensive, the quality of their work and customer service makes up for their slightly higher bid.

Everything went smoothly. They were quite punctual, did excellent work and cleaned up when they left.

The job installation went well. I ordered the products in September, and they didn't arrive until mid-December. The crew came out on a very cold day, but were very professional and worked quickly to minimize the amount of exposure to the elements. The window installers pointed out some scratches on the glass that I wouldn't have noticed, and they ordered replacements. The installers were very neat, and cleaned both inside and outside of the window and door areas. They swept the floor and washed the glass.

Overall we were very pleased with the actual workers, although we were frustrated by the lack of communication from our sales person and project manager once we signed the agreement. We first evaluated them by going to the showroom in Waunakee. Our salesperson happened to be the guy working there on Saturday morning and gave us a complete explanation of the product and options. We arranged an in-home measurement and estimate and decided we liked them over the competitors due to the Andersen product. After signing, a second person (later found out he was the project manager) came out to do detailed measurement but provide little information about when the installation would take place. Salesman promised one start date, when the date came and went we called about it, found out then that we were scheduled a week later - in the end, almost three months before they could come and install the windows. Worker's showed up basically on-time, showed true professionalism and did a quality job. Nothing bad to say about the workers. However, we were disappointed in the lack of planning on how to install the new window in an existing wall - which required opening the wall more than was originally promised. Because normally they go through the exterior wall, but opted not to due to the aluminum siding (which they knew about in advance). In addition we had to move an electrical line - which resulted in additional cost to us due to mis-communication on the part of the project manager. As it stands they installed the drywall around the window, but we have to do the mud and repainting. They were kind enough to wait to put the trim on the last window until we had time to complete this ourselves.

They didn't come the first day scheduled due to lack of employees and said they'd be here the next day.. They called me very early to let me know. The next day I had to call them to find out what was happening. They didn't know, but people did eventually show up. They worked very cautiously on the demolition. There was great care put into it and there was no unexpected damage. The planned the install and the best way to do it. They took their time to do the job right. They estimated 2-3 days, but they were here for 5 days. I appreciated the extra time and the non hurried pace to do the job right. I had heard bad stuff about this company, some on Angie's List and talked to them about it. It appears that when they have the worker as a full time employee, things go well. Full time employees are in the carpentry area, which is what my work was. When the subcontract out work, like plumbing and bathrooms, they have less control over the employees. I was also glad to see that the sales guy and supervisor have been on site several times. There was minor damage to a light fixture, but they have been good about the solution. Part of the cost of the project was an estimated amount of repair work for the bad wood. I was impressed and happy to have, Jason, the sales guy, hit is pretty close. That shows his experience as a carpenter paid off and he knows what he's doing.

Not well. We started the process in March but the sales person we were working with was let go and our file was misplaced. After we straightened that out and the door was ordered we had to wait several more weeks for the door to arrive, holding up some of our other projects. When the door came in it was damaged but they installed it anyway because they knew we were waiting. The damaged door was reordered but came in the wrong type of wood. They didn't catch the error until they came out to install. Had to order and stain again. Stain was a slightly different color after that. It was difficult to get through to anyone and have my calls returned. They did not offer to reduce the price as an apology even though it took 7 months to complete this transaction. I priced out the door at a local lumber yard and the ticket price was less then half of what I paid.

The salesman was about average, but the installation crew was wonderful. They were here for almost 2 weeks, so we certainly got to know them. There were usually two or three people there working at all times. They were very neat and clean about everything they did. We are very happy with how everything looks.

The salesman who contacted me, was pleasant and informative. He took care to match the new product to my existing woodwork. He had the installers return the existing molding (in good shape) to some of the new windows, just replacing the molding that needed to be replaced. The installers were a little behind schedule. I was originally told the work would be done in October, it was completed in early November. The installers were not able to finish the work in one day as was expected, but he did return the following weekend to complete the job. The installers cleaned up well. I did take advantage of the pay in six months with 0% interest and no fees.

The estimator was very thorough and professional. Unlike other estimators he sat down and went over all of the details of the job so we would understand our options and what we were paying for. When the roofing crew arrived they were excellent as well. They checked to make sure we were okay with where they put their materials since we have a very small yard. In addition, since we have a small yard they brought a dump truck instead of a dumpster and hand hauled all the old roofing materials to the truck. The roofing crew answered all of my questions during the 8 days they worked on our house and were very hardworking. They also did a great job cleaning up each day. The end product was excellent and I'm very happy with our new roof and gutters.

I feel they strung me along and their salesmen were slick and deceitful. They tried to talk me into things I didn't want. They said they had a program where I could view my home with different colors, but they didn't tell me the woman who ran that program quit. No one else knew how to work that system. One job led to another and they had to redo a lot of their mistakes. The workers were complaining about the bosses and then told me they were expecting a big tip when they were done. Also, one day he had a hangover and he laid around the yard and hired someone else to do the work. Also, a draft remains under the windows. On May 28th 2010 I fell through the porch that they built. It collapsed under me because it was not anchor down and was attached with finishing nails. The porch also didn?t meet building codes and the wrong wood was used and I am injured.

Excellent. Installers arrived on time; did top quality work; finished in two days; Have been very happy with the results

Overall it went very badly. We paid way too much for the remodeled room. The best part was the flooring which was installed by another sub-contracted company. The worst part was the electricity also installed by a sub-contractor and the front steps and gate which were made with poor materials. We've had the gate lock fixed now more than three times. The front door had to be fixed at least once. The steps wobble when we lean on them and the gate seems like it will fall over any day. The shed is nice. Within weeks after the pipes were installed for the sink and toilet our pipes froze. When we called the contractor there was little concern. We did not get a call back for days. The plumbing also was done by a sub-contractor and that too was a great job. Someone else had to come back, however, and insulate the pipes. There should not have been so many call backs and so much waiting for responses.

Overall the job was terrible. We hired this company and expected great things. The work was extremely slow and sloppy. There were many mistakes that had to be redone. Materials were ordered which were incorrect; sometimes the company would try to talk us into keeping the "wrong" materials. Worst was the customer service. Calls were often not returned or returned days later. We were harassed by the manager of the company; originally told that whatever we wanted, we would have no trouble receiving, and then when we complained of poor workmanship, we were basically harassed and talked back to. We were amazed at the lack of professionalism.

Excellent. The installers arrived as scheduled, did a nice clean job and everything was as promised.