Spa Pro LLC

Took 3 visits. He charged me for only 2.

unknown

TERRIBLE!!! BE VERY CAREFUL¡ A $560 repair is costing us $4,500+ to repair the flood that occurred (drywall, painting, flooring, water mitigation) as a result of him not alerting us that he'd left the tub plumbing inoperable while waiting to come back four days later with a missing part. In the 20 years that I've lived in Madison and found many wonderful service professionals (including those on Angies List, working with Tom Davis has been our ONLY TRULY HORRIBLE EXPERIENCE. If, like us, you look to Angie's List to hire professionals who care about their clients and providing exemplary service, hire someone else. If you choose to, or have to work Tom because there's no one else, then Buyer Beware. Ask lots of questions and ask him to document everything. He does not communicate much or volunteer information. (More on this below.) He came to replace the motor/pump that had been inoperable for 10 years (we could still use the tub, just without turning the jets on). He did not take the time, before leaving, to tell us that he'd left all of the plumbing disconnected and inoperable. AND he did not say "Do not use the tub until I've been back." That's all it would have taken. When he returned, we informed him of the consequences of his not informing us about using the tub, he neither acknowledged his error nor made an apology. "Call my insurance carrier" is pretty much all we got. This is NOT how an Angies List provider acts. We filled the tub the next day (as we'd done for 10 years without a functioning pump) and had a $4,500+ flood. His insurance company believed his version of events, made an inspection onsite, and told us we should have known not to use the bathtub, A classic case of Blaming The Victim. Now we are left with major repair costs and horrible inconvenience, and as sour a taste in our mouths as we could have. To repeat, this is NOT what we expect (nor have we ever experienced such) from an Angies List provider. This was our first and only time we have worked with Tom and, if it isn't obvious, it's the last time. He did not take ownership of his mistake, did not apologize, and has done NOTHING to make it right. ABSOLUTELY NOTHING. He did replace the motor and it works. The on/off button he installed is big and ugly, in place of the original one, which was classy. But, if (a) you don't care about how it looks, and (b) you understand exactly how whirlpool tub plumbing works, so that you needn't rely on him providing you the necessary information -- and cautions -- then go for it, but be warned. Specifically: If he can't finish the job on the day he starts it, either insist that he get the work done that day OR ask him to leave you with full documentation about what he did and what precautions to take. Our trusted service professionals see it as their responsibility to assume that we hired them because we depend on them to act in our best interest and to educate us. Any of them (many of whom I've found on Angie's List) takes the extra two minutes to protect us. None of them would have left without saying, "Don't use the tub until I'm done!" If you're busy like we are, trying to juggle home repairs, work, preparing for moving, and all the rest, we suggest you (a) stop, (b) take a breath, and (c) ask lots of questions...and (d) GET EVERYTHING IN WRITING!!

unknown

SpaPro was responsive and helpful. They called immediately after looking at our hot tub (I was at work, so they were able to stop by while we were out) to let me know what the situation was with our hot tub and the cost of how to deal with it. They were detailed about the options we had for dealing with the issue and the cost if we went elsewhere or dealt with it ourselves.

We built our house about 11 years ago and have had tons of trouble with the pump(s) of our jetted whirlpool tub ever since. The pumps would relatively quickly begin to fizzle out in terms of power, and then fail (burn out). I've even lost track of how many we've had to replace (at least two, which I understand is very unusual for this type of tub/pump). Over the years, several other plumbing contractors have looked at the situation and simply replaced the pump without finding the root cause of the problem. For the past three years or so (after the last pump failure), we had given up and had just gone without the "whirlpool" feature of our tub. Recently, I read the other positive reviews on AngiesList and chose to contact SpaPro for (hopefully) one last fix. Tom came out to look at the situation and very quickly and adeptly determined that the cover over the suction portion of our tub was letting too much debris (hair, etc.) get sucked back into the pump. This suction cover issue was likely the cause of our repeated pump failures. We're very glad to have brought Tom in with his specialized knowledge on the subject. He was very professional. We were able to communicate via email (or by phone) to schedule the service. He also arrived on time and worked quickly (he called ahead the day of installation to let me know he was running a few (5-10) minutes late...much appreciated). He also placed the new pump on a rubber pad which has greatly reduced the sound (noise) of the pump when running. Now, we're using the whirlpool tub at least every other day again and it's been working great! So glad to finally have our "bubbles" back! :-)

Spa Pros performed the repairs on a timely basis; came in slightly under the estimate; and followed up with a phone call make sure things were still satisfactory several weeks later.

Our hot tub heater was not working and the tub was intermittently tripping the circuit breaker. We had sold our home and were closing in less than 24 hours. A working hot tub was a condition of the sale. Tom Davis came out on 12 hours notice and repaired the hot tub in no time. He was a lifesaver. He diagnosed the issue, had the requisite parts (a circulating heater pump), and fixed the problem in no time. His "show up" cost was around 25% of Bachmann Pool and Spa. (Bachmann was not willing to adjust their service schedule to deal with this issue - see my review of Bachmann.) You are also dealing with the owner and worker when you deal with Tom - which I much prefer over a faceless company where the owner is removed from the actual servicing. I'd use Tom again in a heartbeat!