Invisible Fence of the Badgerland, LLC

The trainer they sent was very friendly and informative. My issue was that we purchased three one-hour lessons, with the option to purchase more. Those one hour lessons amounted to about 15 minutes each of actual working time with the dog. At the end of our three day period, the trainer was confident that we no longer needed training. Our dog would stop where she should and we were done. I told the trainer that she still breaks out when she sees a bird, rabbit or squirrel. I told this to him at the beginning of the third lesson. He told me, "I'm in this area a lot, give me a call and I'll up the shock (from the collar) if it's still a problem." A few weeks went by and it was still a problem, so I finally called IF of Badgerland. They told me that it would be an $80 (I believe that was the price) for someone to come out and up the correction. OR, I could mail the collar in. I was so dumbfounded that they were going to charge me $80, that at that moment I couldn't do anything. The trainer made it seem, like no big deal, he'd stop by. A year later (and the collar at it's max) our golden retriever still breaks the fence when she sees something. That's not their problem, it's just frustrating. We started with IF in Virginia, paid a $500 training fee, and they came out three times after training was complete- at no charge, to work with our bloodhound at the time that kept breaking through. That was about 10 years ago. Maybe the Virginia franchise is more accommodating, but I feel like IF is all about nickel and diming the customer at this point.

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They were wonderful. I have worked with the owner as well as two dog trainers. All three of them were very professional, knowledgeable, and personable. I would recommend them in a heartbeat. The dogs are learning the boundaries very well and now have much more freedom. They are also much safer from traffic.

They came for an initial estimate and explanation of the product. I had gotten other estimates and Invisible Fence was the most reasonable. I schedule the installation and the 2 training sessions that were included in my purchase. For each appointment they were on time and very efficient. It was raining the day the fence was installed but they still came and installed it without one complaint...even though he was soaked by the end! :) The people who came to give the lessons were very friendly and were great with my dog. They explained everything clearly and answered any questions I had. I was very pleased with the service and am very pleased with the product. My dog has not tried to leave the yard once!

It went fine. the person who sold us the fence came back several times at our request to confirm information she had told us and to go over installation details. It's a little early to be definitive about the invisible fence as good for our dog, but it seems to be.

They came and asked me what I wanted. They gave me options which were good because I was just going to do the back of my house. They told me how I could extend it to the front and it wasn't going to cost me anymore money to do that either. They do it based on how many feet of wire you need so that was really good. I got my entire front and back done without having to pay any extra. I had to pay the same amount if I just did the back. The other thing that they did is after they installed and tested it; they actually came out and worked with my dog. They also showed me how to continue to work with him so that he would learn about the fence so that was really nice too. The price was pretty good considering what it would have cost me to put up a privacy fence which would have been my other option. I just knew that they had a good reputation because I had checked with my neighbors who had invisible fences. After talking to them and talking to some of the other companies I felt that they would give me the best service which they have been exceptional as well. When they did cable work and cut my wire they were out like within forty eight hours to fix it. They were very punctual.

It was a very frustrating experience because it was not a good customer service experience. The guy that came out was either very frustrated or having a rough day. Their trainer was good but I was uncomfortable with continuing work with the company. Unfortunately, I missed their 3 DAY window to make changes to the contract so I lost out on about $200. Overall, between the two different installers and the dog trainer, there have been three visits to my house, which basically came out to $167 a visit (plus the batteries which were roughly $25 each)...definitely not worth it in my mind. The price was more than I expected, but hopefully it will be worth it in the long run. I will continue my contract with them for the battery plan while I look into seeing if the fence is compatible with another company. If so, I shall switch my contract to another company. They were just completely unprofessional. We had originally used them about 15 years ago and it was great experience back then, so that is why we went back to them. Obviously, it is no longer the case.

He did a nice job and everything was good. He did what he said he would do. He takes care of the problem whenever I call him with an issue. I have no problems at all with the guy. I have recommended him to my friends.

Installation was smooth. They placed the fence exactly were they said the would with little disruption to the lawn. The training by invisible fence people with our dog worked well and she learned the boundries after only two lessons. We bought a package that included more lessons but since our dog didn't need it the offered to refund the difference or provide us with extra batteries.

The workers at Invisible Fence were very professional and congenial. They explained everything. They were very helpful.

Office staff was very helpful over the phone. Scheduled estimate for work. Salesman gave a general idea of how wires would be placed and how our dog would respond. Discussed how the wire would be tapped in, placed under sidewalk and would be displayed in garden. Actual work was scheduled within a week of my phone call. Wires in garden are above ground. Re-flagged area with our existing flags. Cuts in sidewalk were repaired. Absolutely invisible! Dog did take 1 correction and has avoided garden areas for over a week.

We haven't been able to get him to come back out to put in the fence. We have tried to reach them at least a dozen times.

We highly recommend this company, and are extremely pleased with the service and with the trainers. The service was prompt and it took only a few hours to install. Each employee was extremely courteous and informative. Our dogs have never tried to break through the boundary and I'm convinced it is because of the guidance with training. The only problem we encountered was that we accidentally had them install the control unit in a wall-switch controlled outlet. They came back out and moved it to a different outlet; again, very prompt service. We purchased the battery replacement service, which provides us new batteries every three months. We received our first shipment on time, as promised. This was definitely worth the time and the money. Instead of having dogs that run out after joggers, etc., we now have dogs that can run outside and are under control. They are much happier, get more exercise and play time, and we have a much greater peace of mind.

FENCE INSTALLED IN TIMELY MANNER. TRAINING RECEIVED. HOWEVER WHEN FENCE WAS DISCOVERED TO BE SHOCKING THE DOG IN HOUSE THE COMPANY HAS NOT CORRECTED THE PROBLEM. DID NOT RETURN MONTHS OF PHONE CALLS. NOW I AM TRYING TO RESOLVE THRU BBB.

This was a fast, easy process with a reliable product. We got a wonderful product at a fantastic price. Our phone calls were answered immediately, and we felt they assessed our needs and took out time for us. We were not rushed at all when making decisions. Great suggestions were made with location of product. The employees were knowledgeable and courteous.

VERY POSITIVE. ALL CALLS WERE PROMPTLY RETURNED, ALL SERVICE VISITS WERE SCHEDULED WITHIN A VERY SHORT PERIOD OF TIME AND WERE ALL TIMELY KEPT. INSTALLER AND TRAINERS WERE COURTEOUS AND PROFESSIONAL.