Tom's Heating Service

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They did a great job.

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I called on 12/7/11 to have service performed on my furnace as we did not have heat and the temperature was below freezing. Since I called before 4:30PM the secretary said I could get service yet that night. I stated that I understand these guys have families and we could wait until tomorrow. So we scheduled the appointment for 9:30 - 11:30AM the following day, which I believed would have been the first appointment of the day. At just before 11AM, I called to make sure we were on the schedule and the secretary said, "the service manager was just finishing up some paperwork in the office and he would be leaving shortly." So, I am left waiting with no heat while he is doing paperwork. I was pretty upset about this, especially since I thought I was being nice by waiting until the next day so the service man could get home at a reasonable hour to their families. I told them just to cancel the appointment and I would call someone else. While I was on the phone with the other company (Donovan & Jorgensen) who ultimately did the work, the secretary from Tom's called back to say they were sorry and would send someone out if we didn't already find someone else and they wouldn't charge me for the trip charge. Ultimately Donovan & Jorgensen out of New Berlin did the work because they said they could be here as their next stop and I really appreciated their quick response. So, I called Tom's Heating back, told them to cancel my appointment because even though it would cost me some money, I would rather pay someone who wants to work and values their customer's time. Tom's Heating, while technically they were not late, as the secretary made sure to point out several times, they certainly did not place any value on the time I was waiting without heat. I would not recommend Tom's Heating.

We have used them for years, and it was unrelated to Angie's list. They did two jobs for me. Everything went fine. There were no problems at all. They charged $450 for one job and $150 for another.

It was a big project, but they answered all questions I asked as they went along. They had to create new ductwork, and add some piping, but they did it carefully. Moved my things in basement out of the way carefully and then replaced them later. Also cleaned up nicely after themselves when project done. It took a day and a half of work, but I was pleased with everything.

They did quality, professional work at a reasonable price. I highly recommend them.

I thought they did a good job. They delivered when they said they were going to. Their service was good and I was pleased. I’ve had them out before and will continue to use them in the future.

I have used them for the last 20 years.

Tom's really came through for us, when temps outside were nearing 100 degrees and our air conditioner was broken and not repairable. They fit us into their full schedule; the servicemen were extremely courteous. When I had questions about the new system, they always responded courteously and promptly.

TOME HEATING SERVICE HAS BEEN REPAIRING AND SERVICING MY FURNACE OVER THE PAST 15 YEARS. I AM VERY HAPPY WITH THEIR WORK AND THE PROFESSIONALISM OF THEIR EMPLOYEES. THIS SERVICE CALL THE WERE LATE.

We were happy with the heating system work. They were not able to complete the air conditioning fix and we had to contact another service. We will continue to use them for heating only.

VERY GOOD, CORDIAL.