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Swimming Pool Services Inc

Pool and Spa Service, Electrical, Home Staging

About us

We make it easy to have a private paradise in your backyard. We are a Design Build Pool and Spa Contractor that specializes in turn key construction. Showroom Spring/Summer Hours: (May - September) Mon - Thurs: 9:00am - 7:00pm Fri/Sat: 9:00am - 5:00pm Sun: 10:00am - 2:00pm Showroom Fall/Winter Hours: (October - April) Mon/Thurs: 9:00am - 7:00pm Tues/Wed/Fri/Sat: 9:00am - 5:00pm Sun: Closed. Additional Contact Email - sales@swimmingpoolservices.com

Business highlights

57 years of trusted experience
Emergency Services Offered

Services we offer

Swimming pool contractors, dealers, design, renovation, service& repair, barbecue equipment & supplies, spas & hot tubs. Spas & hot tubs-service & repair, spas, hot tubs-supplies & parts.

Services we don't offer

Pool and Spa

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.326 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
19%
3
15%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.0
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 1-25 of 26 reviews

Jill P.
12/2016
5.0
pool cleaners
  + -1 more
They did a great job and were very helpful.
Description of Work: They closed our pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Rachel M.
12/2015
4.0
pool cleaners
  + -1 more
unknown
Description of Work: They removed an old deck, fence, concrete & filled in and demo'd our in-ground pool. The only thing that bugs me is that they said they'd fix any gashes they created accidentally while they were here. They left without fixing them & back peddled when we called to ask about it. They said they'd now only fix it if we hired them for landscaping.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis F.
08/2015
5.0
pool cleaners
  + -1 more
We bought a house with an indoor pool 5 years ago. We were excited, but being neophytes we were also very nervous about caring for a pool. Justin Lex and the entire staff of Swimming Pool Services could not have been more helpful and informative. They expertly coached us in the everyday care of our pool, even offering us an introductory class. Whenever we had a service need or request they were always prompt and professional in their response. Recently we had to replace a very old pool heater. After the installation there were ongoing issues with the new unit malfunctioning - not their fault by the way. True to their word though, Justin and the service staff replaced the heater, including a very helpful upgrade in equipment, all at no additional charge to us. We highly recommend this company for their superior service and commitment to customer satisfaction.
Description of Work: Replaced a pool heater, as well as regular maintenance and service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Katherine C.
10/2014
4.0
pool cleaners
  + -1 more
The company did not seem to know that there was an Angie's list deal available. They said they were too busy to get to our servicing for awhile. We needed to use another service since we couldn't wait.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Dennis F.
10/2013
5.0
pool cleaners
  + -1 more
They have taken care of other repairs for us over the last 3 yearsand are always honest and fair as to what needs to be done. On occaision they have even advised us against unnecessary repairs/ replacements / supplies. All of the staff that we have encountered have been helpful and very accomodating in setting up appointments to our availability.
Description of Work: Repair pool heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Steve E.
05/2013
3.0
pool cleaners
  + -1 more
We were disputing a warranty claim from our Home Warranty Company and wanted to ask Swimming pool services to provide a second opinion on what was wrong with our swimming pool equipment. After speaking to the helpful guy on the phone, I was put through to the service department. The lady I spoke to was very abrupt and said that they did not deal with warranty claims and that they could not provide a second opinion as to why our pool heater was not working or why there were several leaks around the pool equipment. I would have been happy to pay for their service, but was given a blanket refusal!
Description of Work: We were disputing a warranty claim from our Home Warranty Company and wanted to ask Swimming pool services to give us a second opinion on our swimming pool equipment

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0


Margaret G.
05/2013
3.0
pool cleaners
  + -1 more
We started using Swimming Pool Services because they offered partial pool opening services and had a very nice pool school that is free and informative but we were not happy with when they closed our pool last fall.. They wanted to charge us $150 for the very tiny bathbub size and quot;spaand quot; attached to our pool. Other companies we've worked with told us it was and quot; too smalland quot; to charge extra for this spa , which we had already drained but Swimming Pool Services argued with us and eventually charged us $75 to remove 4 screws and vaccuum H20 out of these lines, approximately 10 minutes work. Also, we were concerned when the and quot;gizmoand quot; that they put in our skimmer popped out in April. They did send a representative out soon after we called and he explained that this happened because we need to replace our and quot;gizmoand quot; because the threads are worn but they could have told us that last fall.
Description of Work: Closed our pool

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$400

Barbara R.
10/2012
5.0
pool cleaners
  + -1 more
Their service is great. If anything happens they will come out within 2 days.
Description of Work: Servicing my pool for 20 years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris C.
09/2012
1.0
pool cleaners
  + -1 more
NEVER AGAIN! NEVER AGAIN!!!!!!! FIRST I HAD TO LET JEFF THE OWNER KNOW MY POOL LINER WAS IN BY PROVIDING HIM WITH A TRACKING NUMBER AND LET HIM KNOW WHICH ONE OF HIS EMPLOYEES SIGNED FOR MY POOL LINER. THAT WAS A WEEK AFTER THEY RECEIVED IT!!!!! WHEN I CALLED TO SEE WHERE IT WAS HE HAD NO CLUE HE SAID HE WAS WAITING FOR IT!!!!! SECOND I WAS OVERCHARGED ON MY BILL BY $200.00 FOR THEM REPLACING A BROKEN LENS ON A LIGHT FIXTURE WHICH I HAD NOT ASKED THEM TO DO AND WATCHED THEM PUT IT IN WHICH TOOK FIVE MINUTES. THIRD, I LEFT JEFF THE OWNER THREE VOICE MAILS BECAUSE MY LINER WAS NOT PROPERLY TUCKED IN AROUND THE EDGES AND THEY NICKED IT PUTTING IT IN, NOT TO MENTION ONE OF MY JETS IS MISSING AND THE OTHER ONE THEY USED THE OLD BROKE ONE AGAIN AFTER I WAS PROMISED NEW HARDWARE WITH LINER PURCHASE.. FOURTH, FINALLY WHEN JEFF DID RETURN MY PHONE CALL (AFTER ME COMPLAINING TO SECRETARY) HE WAS VULGER AND HUNG UP PHONE. DO NOT BE FOOLED BY THE GUYS HIGHLY UNPROFESSIONAL!!!!!!!!!! STAY AWAY!!!!!!!!!!
Description of Work: NEVER AGAIN! POOL LINER INSTALL

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Response from Swimming Pool Services Inc
It is very disappointing to receive a review such as this. Staff in all departments at Swimming Pool Services work very hard to provide excellent and friendly service, a value we have practiced throughout our 45 year history. We received a voicemail from the member after the job was completed expressing his satisfaction with our service including a comment on how beautifully the job was done. It is among our strongest efforts to clear up any misunderstanding and resolve the financial dispute. Swimming Pool Services truly values its clientele and follows a mission of serving customers respectfully and professionally.

SCHUYLER B.
05/2012
5.0
electrician, pool cleaners
  + 0 more
I was satisfied. They found the problem and fixed it in a timely fashion.
Description of Work: We had swimming pool services. It has been ongoing for the last week and a half. They opened up my pool for the season and repaired the motor of the pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Carol K.
03/2012
5.0
pool cleaners
  + -1 more
Their very reliable. I'm happy with their service. Anytime that I have a problem they come right out to take care of it.
Description of Work: Swimming Pool Services installed and service my pool for me. a pool for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Greg B.
09/2011
5.0
electrician, pool cleaners
  + 0 more
SPS was excellent to work with. Due to the lay-out of our yard, we needed a custom design of the pool. Throughout the design process, we had to change the plans several times and SPS did not give us any problems. The installation went quickly and all of the workers were very professional. Even during the construction process, we made a few changes to the concrete layout and the landscape design - - again without any grief from SPS. They have done a great job on supporting us after the sale too, as owning a pool is not always simple. The best thing about SPS (compared to others) is that they were willing to do exactly what I wanted. Two other companies listed to what I said, but did what they wanted on the design. As noted in my rating, SPS is not the lowest cost provider. However, I believe you get what you pay for and I paid for a top quality pool. I highly recommend SPS.
Description of Work: SPS designed and installed a custom pool for our backyard.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90,000

anthony L.
09/2011
4.0
pool cleaners
  + -1 more
They do a nice job of cleaning the pool and getting it ready. It needs some service done and I have enquired about it but they are little bit slow on that. I have yet to hear about it. But as far as their weekly maintenance goes they are good. I will continue to use them in the future.
Description of Work: I use Swimming Pool Services Inc once a week to service the pool. I am on an annual contract with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Molly C.
09/2011
4.0
pool cleaners
  + -1 more
We were looking at putting in a pool in our backyard. Swimming Pool Services was one of the contractors that we spoke too. We decided not to put in a pool at that time, but are still thinking about doing it at some point. We had no problems with SPS and in fact, they are at the top of our list for when we are ready. We really liked the professionalism and responsiveness during the estimation process.
Description of Work: We recieved an estimate for a pool. We decided not t put in a pool at that time. However, we were most impressed with this company out of the ones we spoke to. We will consider them in the future when we decide to put in the pool.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

JUDITH K.
09/2010
5.0
pool cleaners
  + -1 more
Do use their chemical system and don't cheat with other products n between. Have your water tested for free as many times as you want. Stock up in spring when they have their sale. Our pool is a giant 40,000 gallon one built in the 60's and it takes about $1,000 annually in chemicals to treat it.
Description of Work: I bought a home with an existing in ground pool. The first year I tried to buy chemicals where ever there was a deal. I had problems the whole summer. Cloudy water, algea etc. Then I started to ggo to swimming pool services. They offer swimming pool classes all summer long for free. They use a "chemical system" that I thought was pricey but tried it anyway. I would bring water samples in for free and get a computer analysis and printed report telling me what needed to be added. I must say that even the second summer it took a while to get every thing balanced but I never lost a swimming day. Each time I went in and had a question I was given tons of advice. They taught me how to observ my pool system better and never needed a house call. This past year I opened early and had crystal clear beautiful water every day. My husband and I open and close our own pool and find it simple so we don't use them for that.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

David K.
08/2010
5.0
pool cleaners
  + -1 more
It went well overall, and the store was extremely helpful and knowledgeable on helping us get our water in balance. I purchased a $200.00 power module for the pool cleaner, and ended up finding the power module left behind by the previous owner. Swimming Pool Services took back my purchase and refunded the money. They are very good and supportive. I highly recommend them, and only gave a B for price because my previous home in Oklahoma had a pool, and the chemicals were less expensive. With the value of service and knowledge they share, I will most likely push the price to an A on my next reporting experience. The knowledge and support is great, and the price will now reflect the value of experience.
Description of Work: We just purchased the home and called for a pool cleaning because we could not locate the Tiger Shark power module. The person arrived a day early because the schedule opened up, which was great. He was unaware that we needed the pool cleaned, and indicated that he had another appointment which didn't allow time for a cleaning. I asked if he could walk me through the system, and how to maintain it. He was very knowledgeable, and taught me how to check the filter, clean it, and opened up my pump to discover a gasket was jammed in the propeller. We got everything corrected, and he recommended that I drop off a water sample to the store for testing and recommendations to clear up the pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

MARK D T.
11/2009
5.0
pool cleaners
  + -1 more
We got to know about them from an advertisement that came in through the mail. My husband and I actually went to their showroom. I like their promptness. They are not far to go, and so you can go right into their store and talk to anybody about anything. We take water samples into them, and they test the samples and tell you what you need to add in order to balance it out. There is no extra charge to bring your water samples in. If we are not happy with their chemicals, we go back to them, and they will figure out what needs to be done. They are very good with giving you information, and explaining why they are doing what they are doing. We have used companies in the past but compared to them, these guys are gems. They call if they are going to be late. The chemicals can be bought anywhere if you know what chemicals you need to put in, and how much, but it’s their knowledge that sets them apart. Some companies actually come out and do it for you while they tell me what I need to put in, and how much. There is probably somebody out there who is cheaper but you pay for quality, and my experience with them has been good. The upkeep of the pool is a constant thing, and so you want to make it last as long as possible - I’d rather go with somebody who is on top of what you need to do.
Description of Work: We used Swimming Pool Services to put in a new filter. We bought a spa from them, and they installed it for us. I have used them to close our pool and blow out our lines. They have pumped out the water as well.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carla G.
09/2008
5.0
pool cleaners
  + -1 more
They where very quick and the did the work quickly. This was in the winter. They were very professional and the price was pretty reasonable. I had to pay a little extra because it was in the winter but I couldn't let it go or the pipe could have frozen. They were quick to come and fix it. It was nice.
Description of Work: They came out and did some hot tub repair. They replaced the pump and that was in the winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Arlyn C.
08/2008
3.0
pool cleaners
  + -1 more
Fantastic! They sent a repair man on short notice. The problem was that they charged me for 15 min. of labor while I watched the repairman sit in his truck in my driveway. That was not professional.
Description of Work: Made repair to pool heater.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JENNIFER D.
07/2006
2.0
pool cleaners
  + -1 more
After several service calls the spa was not fixed. The service manager argued with me and was rude, several times via phone. I asked to speak to his manager, left a message, and never got a return call back. I had high hopes for this company. The initial repair man seemed very knowledgeable; however, he has left the company. Our experience since has been downhill since.
Description of Work: Hired them to fix and service a built in spa. (Spa is installed inside the house).

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$2,000

04/2006
5.0
pool cleaners
  + -1 more
SWIMMING POOL SERVICES HAS ALWAYS PROVIDED PROMPT AND PROFESSIONAL SERVICE TO US FOR OUR SWIMMING POOL. THE STAFF IS VERY FRIENDLY AND HELPFUL AND KNOWLEDGEABLE. WE ARE VERY HAPPY WITH THEM.
Description of Work: SWIMMING POOL SERVICES OPENS OUR POOL EACH SPRING AND CLOSES IT EACH FALL. THEY ALSO SUPPLY ALL PARTS AND SERVICE THAT WE NEED ON OUR POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$720.91

DARA G.
02/2006
4.0
pool cleaners
  + -1 more
Our overall experience has been pretty good although we have yet to find a pool company that we would rate excellent! We tried two other companies before Swimming Pool Services. People at the store have been very helpful, especially when we have had problems w/our chemical balance. It has been hit or miss with the service people that come to the house though. Some are very professional, courteous, etc. A couple of others while not terrible have not been very responsive either and tend to take more time than we think is necessary. The majority of the service has been in the 'good' range and we will likely use them again due to bad experiences with other companies.
Description of Work: Swimming Pool Services came out to both open and close our pool for the past 3 years. They take care of taking off and putting on our winter cover (you don't have to have them do this though). As well as checking the lines and changing the plugs, adding chemicals if you ask them to, taking care of the water level, cheking the pump, etc. It is around $400 for the opening and around $400 for the closing. We have found this to be pretty competitive with other companies in town.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

LINDA N.
01/2006
5.0
pool cleaners
  + -1 more
We have been very happy with the service they provide. When we bring in our water and it is tested, they print out a sheet that tells you what your water is like. Also, the sheet tells you what to add, if anything. If our pool is off, we can come back in a week and retest the water. Since our pool is still pretty new we haven't had any problems with it. This service is free to us as it is part of the warranty of the pool.
Description of Work: One and 1/2 years ago, we had an indoor pool installed by Swimming Pool Services. Every month we bring our water in to get tested and to buy whatever chemicals we need.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

LYN W.
11/2005
5.0
electrician
  + -1 more
Jim was very helpful. Our electric box was full and some of the units were already doubled up, so for not too high of a charge (roughly $200), he put in another box and made us feel a lot safer.
Description of Work: We had SPS Electric do the electric work for our new inground swimming pool that we put in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

LYN W.
11/2005
5.0
pool cleaners
  + -1 more
They did a wonderful job. They had the pool dug and water in it within four days. The workers were skilled and kept taking measurements to make sure everything was done perfectly. They called before they came and were willing to help with anything extra.
Description of Work: We had them put in a new inground swimming pool into our yard and also break up our old patio, along with moving some trees and bushes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39,019
    • 1(current)
    • 2

Contact information

W220N1563 Jericho Ct, Waukesha, WI 53186

https://www.swimmingpoolservices.com/

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Electrical,
Home Staging

FAQ

Swimming Pool Services Inc is currently rated 4.3 overall out of 5.

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Swimming Pool Services Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Swimming Pool Services Inc does not offer free project estimates.
Yes, Swimming Pool Services Inc offers eco-friendly accreditations.
No, Swimming Pool Services Inc does not offer a senior discount.
Yes, Swimming Pool Services Inc offers emergency services.
No, Swimming Pool Services Inc does not offer warranties.
Swimming Pool Services Inc offers the following services: Swimming pool contractors, dealers, design, renovation, service& repair, barbecue equipment & supplies, spas & hot tubs. Spas & hot tubs-service & repair, spas, hot tubs-supplies & parts.
Pool and Spa

Contact information

W220N1563 Jericho Ct, Waukesha, WI 53186

https://www.swimmingpoolservices.com/

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM