SIMONS ELECTRICAL SYSTEMS HEATING & AIR

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Great, I'd recommend

They did a good job for me again. I have called them out in the past. They were prompt and did the job correctly, so it caused me no problems after that.

After the shock of a fire, we were understandably nervous going forward. John took the time to explain the problem to reassure me our family was safe. He also replaced a problem socket in our garage while he was there. John was very knowledgable, courteous and professional. We have several other smaller jobs - outside lighting, exhaust fan, etc - that we need done in the future. We will not hesitate to call him for these jobs.

They are professional. They are on punctual. They do quality work

The service technician arrived on time. He spent nearly 50 minutes trying to diagnose the problem. He finally determined that the main circuit control board was defective. However he did not have one in his van, nor was one readily available from a local parts distributor. A board was located in another part of the state and had to be shipped to the local distributor. The technician returned the following day to install and test the new board. That took 20 minutes. The board was covered by Rheem's warranty. I had to pay for one trip charge which was fine. However I was charged for 1 hour ($75/hour) of labor for each day. That is not fair. The technician should have had a control board in his van when he came on the first day. The invoice states they bill in 1/2 hour increments so I feel I should have been charged only $37.50 for the second day of work.

The contractor gave an excellent overview of both pieces of equipment. He explained why they were better constructed than the heating and cooling products of other manufacturers. He helped us complete the applications for the Focus on Energy program rebate and the Wisconsin State Appliance Reward Program rebate. Other contractors we meet with did not mention the latter rebate offer. One even mentioned a Rheem rebate that I found out had expired. Simons also provided details about the federal tax credit.The installers arrived on time and finished sooner than we anticipated. They cleaned up everything and explained how to use the thermostat.

The staff answering the phone were very professional and pleasant when I was setting up the appointment. John, a master electrician spoke with me to determine exactly what the reapirs were so he could send the best person for what we needed done. Orville was extremely knowledgeable and made the reapirs quickly and correctly. He even noticed electrical cabling had come loose on my roof, and he reattached it at no additional charge. I will call them again without hestitation for any electrical work in my home.

They were okay. We spent about $200. The work was fine. They had some trouble getting the parts. They ordered the parts but it took 3 weeks to come. I will continue to use this company in the future.

The service was great. Orval arrived on time. He was friendly and professional. He had no problems. He completed the work faster than I thought it would take. I would definitely use this company again. I was very satisfied.

The approximate cost listed included the labor and a new fan. I thought they were extremely punctual, and professional. I thought that their price was extremely reasonable as well and I will defiantly use them again in the future.

Well, the unit is working good. I have not had any problems since they installed it. I have not had to call them back again. They are to come out once year and change the filter and provide a maintenance check. They seem to be a very responsible company and I enjoy that I trust them and know that they will continue to keep me happy.

This company did not install the unit; they only did the electrical work for it. They did a great job. I remember how professional they were. They answered all of my questions and made sure I was comfortable with what they were doing. I found them to be very polite and respectful. I would not have any problems hiring them again. I do not know what the charge was for this service. I do not believe it was over $300. I am just not sure.

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