Mr Handyman of Waukesha & North Milwaukee County

One of the repairs, replacing some molding on a screen door, didn't last. The "new" molding came out a couple of days after the repair.

My wife and I had completed the footing and framing ourselves but needed a hand getting it completed before winter. I uploaded some pictures to Mr. Handyman and the two in the office (one being the owner) said it would probably take a days worth of work with 2 people. They sent out a carpenter who was able to look at the job before we started and said it was at least 2 days of work. I was ultimately ok with this as I know it's hard to see a job with pictures. When the carpenter came out, he was early, which was great because he needed to get all set up and going. I had left. When I returned they had about 48 sq ft of deck completed and all of the starting hooks installed. There was 2 guys with a 3rd working about 2 hours. By the time the day was done, they had about 100 Sq ft of deck installed and instead of taking 2 days, it was now estimated at 7 days. They charge $98 an hour for the carpenter and $63 for the 2nd hand plus about $87 for a trip charge. This project, if I had them finish it, would cost me nearly $10,000! I got another quote from a guy that does Trex decks in the range of $1800. The carpenter for Mr. Handyman did superb work. He was very meticulous and what he did complete looked great. He claimed that the joists were 12" apart and there was a lot of shimming that needed to be done. That was the reason for the time put in and the length of time it would take. Not sure why this was detected earlier? The second day that was initially scheduled could not be done until 11/07. I cancelled the second day and plan to hire someone else to complete it.

They came to give me an estimate and never heard from them again. Horrible experience.

They were prompt and did good work. A little on the expensive side at 90/hr not including materials.

Called a couple times and phone just rings; no answering machine either. Quite odd.

This is our third time using this handyman company and all three times it has gone well. While they probably aren't the cheapest around, all three times they have been prompt, professional and got the job done well. Mike the technician did have a bear of a time soldering in the new faucet in a really awkward part of the basement ceiling (hence, the main reason I was not about to attempt this), but did a thorough job. He had to order a couple of parts for the Pella screen door and the shower door which we bought at Home Depot looks fantastic now that it is installed in the master bathroom. I would hire them again.

Everything all went well. Jason did a great job and was nice to my family! He kept me in the loop as far as when he would be at the house and would always keep me updated. I am very satisfied with everything!

Services performed were excellent. Technician was very friendly and knowledgeable and we would have them back for future projects.

This was the easiest process I have booked in a long time they were on time and did not drag the process out,very happy with the job.

This was our first time using Mr.Handyman and it was a great experience. The technician was punctual, professional and efficient. We will be using Mr. Handyman again for any repair projects I need done around my home.

A very nice job, and great to get all of those things done that have been "hangin"

Excellent. He did the work professionally and on time

Mike was punctual for our appointment July 28. He was pleasant and seemed knowledgeable. We have a number of small unfinished projects we would like to get done, along with a larger project in the kitchen to replace the counters and do some cabinet work as well as a couple of outdoor tasks involving the eavestrough and minor siding repairs. I had been very clear with Mike that the estimate should be broken out by job, for example the exterior projects as one sum, kitchen separate, and smaller odd jobs as its own sum. When i had not received the estimate for the work within a week, I contacted the office and was told Mike had the estimate in his truck and would send it through. Nothing arrived. We had a death in the family so I did not contact the office again until yesterday, only to have them call today and ask about what work I wanted done. I explained that Mike had been here a month ago and I was still waiting for the quote. Later this afternoon I received the quote for $6400, but it was just one sum, not broken out as I requested so I have no idea how much the kitchen work is as compared to the eavestrough etc. and overall the total seemed very high to me. I wrote back and asked for the quote as I requested it a month ago, no response yet. Either way, we are going to use someone else. If getting an accurate quote is this challenging I doubt I have the patience to deal with managing them for an actual job. It's too bad - we could have been good clients as neither of us are handy and we would much rather pay for good work than try to bumble along on our own.

- Work was of good quality. - Coordination between office and contractor was not good. Consequently items were not ordered in timely fashion, and project completion was stretched out. - Originally assigned contractor did not show up for first appointment. Waited for close to an hour. Replacement contractor was punctual and did a good job. - They provide a nice service and I would use them again. Things work better when you communicate directly with the contractor versus going through their central office.

I needed a handyman to make improvement to a few items on a house we were selling. The original employee that came to the house severely underestimate the time that it would take to complete the job. While at the job site, he wasted a lot of time, lied on him time card, and did not show up prepared for the job. He took apart the windows and then left to go get parts. He was gone for 4 hours. when he came back to the house, it started to rain, so he duct taped plastic around the windows and left. He charged us for 10 hours of work at nearly $100 dollars an hour!! I contacted the office with my complaints and gave them written statements about what had taken place. They notified me that I was not the only person to have this type of issue and the employee was let go. they said they would honor the price that was originally quoted, but it took over a month for them to get someone back out to the house. In the mean time, we are trying to show our house for sale with big ugly bags on our windows. Need less to say, we didn't get any offers during that time. Once the second employee came out the finish the work, he was very fast, but at the expense of some sloppy workmanship. I would not recommend Mr. Handyman to anyone I know.

Upon the first visit everything went as expected, the guy came out on time, removed the casing, used a moisture meter to verify where the water was and even provided some tips on how to dry out the casing, treat for potential mold and repaint the casing. I opted to do the painting to save some money. After a few days the office called to schedule the return trip to put everything together which was really nice as it saved me on having to call in for an appointment. On the return trip I did run into a snag where the first appointment of the day was running late so I received a call from the scheduler to let me know he would be an hour late. I waited an extra 30 minutes past the revised arrival time but Mike never showed up. I called back and received the answering service which was not very helpful. Now 2 hours late I called back at which point the answering service said they would get the message to the scheduler but I never received a call back that day. The next day I called and received the scheduler at which point she had Mike out later that day. Overall I was impressed with Mike's knowledge and attention to detail on making sure everything was taken down and put back to look like it never happened. I would be nice if in the future if the service man can't make it out you would get proper notification so you are not waiting around all day. I would use them again for the items around the house which require more skill than I possess or am comfortable doing myself.

Here is my response to each of his points: At that time all gutters were cleaned and all downspouts were working properly : How can you confirm? It was December 15th and there was no rain at the point of time gutters were supposedly clean, Again the technician cleaned the gutter but did not clean the debris at the elbow joints. We have cleaned his gutters before and he always waits to the last minute to get them cleaned: This is classic example of lame excuse. Did you ever mention late when I called you? If you think you cannot serve me in a professional manner rather than sending a lousy technician and do not stand up for your doing later. Signed the work order stating everything was good and to charge his credit card : My wife signed it and she also mentioned me the technician was done in 20 minutes ( and i was charged for 2 hours). As I hired them before , I let it go by with some kind of trust and reliability. I admit I made a mistake and should have notified them about the time. On Dec. 24th we were at (removed member name) house to fix the extension to the gutters to keep the water away from his house, nothing was said that there was a problem. 6 months go by and we get a call stating that we did a sloppy job on his gutters and downspouts. I first noticed a problem when it rained hard this May. Some water overflowed the gutters after a hard rain : Just to keep the fact straight they came to my house on Dec 15th ( I called in November). I saw the problem late April and thoughts my gutters are not working properly. I request quote from 3 different gutter company.They said my gutters are fine but the joints are clogged as it was not cleaned properly before winter. 6 months go by and we get a call stating that we did a sloppy job on his gutters and downspouts : Do not exaggerate; you better know dec to april are freezing months , during warm up the freezing water can seep by the clogged elbows. The problem starts when you start to have April showers. And at that time I have noticed the problem and start to find the reason. Clogged elbow will not cause of Ice daming. I would like to make everyone happy when we do work for our customers, customer service is important to us as we are a customer service company. We do have a warranty on our work if the craftsmanship is not up to your standards or a part fails during the first year: This is the first time I have complained your cleaning. You have cleaned my gutter previous three years ( annually) at the same time (just before winter)and no problem happened . This time you did a lousy job, hence the problem occurred and I have complained . Actually I have called 3 times , every time the problem was supposedly noted by your receptionist; after the third time she said me to sent an e-mail(wasted my time). After getting no response of the e-mail, when I called back , she chatted 2 minutes with someone and said " gutter cleaning does not have a warranty". You took 10 days to response("saying you will do nothng" )starting from my first day of complaint. Is this a sign of a "customer service company"?

It went great, Menard was very professional and did a great job. I still have a few other jobs we discussed that I will have him back to complete.

This is a very old house. Consequently all the pipes & routes to them were in small, hard to get at places. The bathtub is upstairs but the clog extended to the downstairs. Mike knew everything we needed to get the job done and it took minimal replacement parts ( some new PVC ). This man was awesome! He worked hard, getting covered in black crap & he even cleaned up the mess after he was done. He explained it all as he went. We felt his price was more than fair. We could have kicked each other later because we needed him more than a few times after but could not find his contact info. to save our lives. I don't think A.L. had him posted for me to review. We couldn't even remember his name for sure - & no we were not under the influence. We do think it was 'Mike' tho'. So Mike, if you are reading this, please get more advertizing out for yourself. I'm sure that others will be impressed with your work.

Created the arms to replace what original installer had and correct problem with amazing quality at a fraction of the cost of replacing the window.

Jim arrived on time and explained in detail what was going to be performed. Very polite. Work area cleaned. Look forward to having Jim return for future work.

From start to finish, a job well done!

Chad and Mike picked up the new door at Home Depot, and installed it. They had to remove the outer storm door to do this, which took about as much time to put back in as it did to install the new entry door. They did a good job and even moved some hardware from the old door frame to the new door frame that I requested. Very courteous, explained what was going on, and did the job as asked.

We were on a very tight timeline to get the work done prior to closing on the sale of a house. When I called them, Debbie answered the phone and knew exactly what I was talking about and made a very close estimate on how long all of the work would take. My only complaint, and it's not specific to this job, is that I hate paying for service by the hour. I always wonder if the provider is working to the best time equation or if the work is being drug out to get another 30 minutes of pay. I don't have evidence that this happened this time, but I just wonder. I was also concerned about a $10 charge for a few pieces of tape used on the dryer vent. I'm not sure that was a just price. In the end, the work was done and done well. I can't complain about anything in regards to the quality of the work. And the responsiveness of the office staff was superb-from the first call to the electronic copy of the paid receipt and lien reciept we needed to provide the lender.

They came out to give an estimate for interior painting in multiple rooms but they never got back with me.