Mr Handyman of Waukesha & North Milwaukee County

We hired Mr. Handyman to complete a drywall repair. We had two spots in the house that plumbers cut out for repairs. I called and was surprised that they gave me an estimate over the phone and scheduled the appt to do the work right then. I went with it because I wanted the job done and the price seemed reasonable. First off the handyman showed up to do a drywall repair and did not have any drywall or supplies. Why would you show up with nothing? He had general tools but no drywall. So the first day he spent 3-4 fours cutting the spots out. They charge over $100/hour. So four hundred dollars into the job and the job was 10% done. The next day he showed up and we ran out to get drywall and supplies and they charge extra for trip charges. The company only scheduled him for 4 hours on my job. So by the time we got the supplies he only had 2.5 hours to work on my job. We (emphasis on we - I was his help for the entire job) got drywall into one spot. No mud or tapping. So now I am into this job $800 and the job is 25%. I am so ******. I called to complain and they claimed that he spent most of the time fixing previous work. Such BS. They wanted to schedule a followup appt to finish the job. I said no thanks and I called a drywall company to fix. The handyman also did not tape anything off so there was dust everywhere. I cleaned up after everything he did because I didn't want to pay him $100/hour to vacuum. And the next day I noticed a couple outlets didnt work. I am not sure what he did. Another thing...I also helped him with the job the entire time. Placing the drywall, screwing it in, holding it up, I went to the store with him and I cut 2x2s for him with my chop saw. The only thing they did good was showed up on time. I would not recommend these guys. Hire a pro not a general handyman if you want the job done right.

Pros: - Work that was finished on siding was done well. Cons: - Job was left unfinished. Workers claimed the remaining part of the wall was "too dangerous" to access without a lift, even though nothing about it was pointed out during quoting and even into the first days of the job. When I pointed out the unfinished part of the house, I was informed that the quote was time/materials, and I would receive a separate quote for the work that was supposed to be finished in the first place. Still waiting for that quote. - Soffit color did not match existing soffit. I was informedafter the product was installed that the color I have would have to be special order and would take time to procure. They had 2 months between our agreement and the actual work being done (due to bad weather); more than enough time to find and buy matching soffit.

Mr. Handyman sent Ralph Saverine for our job. He was on time, went out of his way to be responsive to our requests and was both personable and professional. We have used the services of Mr. Handyman in the past and will certainly do so in the future as projects come up.

I had a water damage on my living room drywall and it took almost 4 visits spread across 2 weeks to fix it. The quality of work was poor and they were supposed to complete the work with interior painting too. But till date, after 3 weeks of follow up, the painting work is still not completed. No response to emails...I made the mistake of paying them for the work done till date. Now they have got paid, it looks like they have conveniently decided not to respond and finish up the work

Ralph was professional and did a great job.

Ralph was a pleasure to work with; friendly, prompt, and trusted during the two visits.

I sent a message on their website on Sept 12th. They called me on the 13th and asked if I could send some pictures, which I did. When I did not hear back I called the next day. I was told their tech had yet to look at the pictures but that he should get to it that day. After still not getting a call back that business day, I sent another message from their website. I just wanted to know if they would take the job or if I needed to look elsewhere. The next day, a Friday, and hour before they closed for the weekend, I still hadn't heard from them. I used the "live chat" on their website. I got the feeling it wasn't live since the response was generic. The "guy" I was chatting with wanted my phone number and email then abruptly ended the chat saying someone would contact me. I did get a call back, but the answer was the same...the tech still has to look at the pictures, which he will do over the weekend. To date, which is Nov 29th, I have yet to hear back. However, they have added me to their emailing advertising list, which is ironic since they never followed up in any way for the job I needed done. By the next Monday when they still had not contacted me I moved on to another company who wanted my business.

They added blackjack around the seam of that - but it did nothing to stop the leaks. When I called back to get next steps - they quickly said "no thanks" and suggested I call a roofer. They charged quite a bit for not much service. HOWEVER, that said, they were very professional, cleaned everything up quite nicely - so I cannot complain there - they did what they were asked - but the leak persists.

The was performed accurately and efficiently. I would definitely use them again.

The large holes were on about 30ft. high, Ralph was very knowledgeable on how to repair the damage. He did a fantastic job, I can't see where the damage was. We are very happy with the job Ralph did. We would definitely call him for any work we need done.

I strongly discourage using this company. First, the handyman that quoted our job quit and a different handyman came in his place a day early. The new man did a terrible job muffing and taping. He took the entire day to get about half of a standard size living room done. When your paying by the hour that’s a big deal. The next day when he was to come back he never showed and the company could not get a hold of him. After waiting all day I went out to the store only to find that while I was gone he broke into my house to get his tools. The company had nothing to say other than an apology. I never heard from the company again for months until I was sent a letter letting me know they’re putting a lein on my house for a bill I never even saw. So for $870 I had an incomplete job that had to be fixed by JB drywall.

I found other comparable services providers who would do the same services for half the price. The reason I chose to go with Mr. Handyman is because they told me they could do the electrical that the other company told me up front they couldn’t do. Their tech came out, install the microwave fine. Hung the closet doors wrong (before they were getting stuck, after he finished they just fall of the track) and removed switch plates (and didn’t replace them) for the electrical to tell us he couldn’t fix it. For this I got billed for 3.5 hours of work; for tasks that should have taken two hours and the electrical they couldn’t do. I did talk to the company and they were very eager to make it right and their second technician was able to correct what the previous tech did wrong, but came back with same outcome on the electrical. I am fine paying an electrician to fix the lights, but I shouldn’t have been billed for the time they decided they couldn’t do it and, moreover, they should not have told me they could have done the lights if they couldn’t.

It was an excellent experience. Dean went above and beyond in fixing the issue and was meticulous in the finishing. He also came up with a solution for some rotting wood at the base of the window/door. He also came up with a solution to the cause/source of the water problem. The end result was a night and day difference. I look forward to working with Dean in the future.

If I could give this company zero stars I would. This is the worst experience that I have ever had with a contractor. I truly cannot even understand how these people are still in business. We called Mr. Handyman to have two windows installed in place of one window. We called this type of service because the existing opening would need to be changed for the two new windows to fit and I could not find a window installation company that framed openings. I was assured that their guys would handle everything. My quote was to be on Aug 1st with work to start on Aug 4th as long as I had the windows. When the confirmation call came for the estimate I was told Aug 4th hadn't been saved for us and we were moved to Aug 10th but if something was canceled they would do the job sooner. A little disappointing but understandable. On Aug 1st their guy came out and did not do an estimate but told my husband that he had until 4:00 to work and would be able to get the two windows done as well as some of the basement windows we also wanted to install. With that information my husband signed for him to start work. However he didn't have all the tools he needed to do the job so he had to borrow them from us. He was also called from the office and told he would have to leave the job by 3:00 to go to another job, but he would have the two windows in by then since we now had a big hole in our home. A little later one of the owners came out and told him he had to leave at 2:30 not caring that we had a big opening in our home. In the end their guy left, leaving a big hole in our home, a window that he ruined by cutting the nailing tabs off and taking our battery and nice drill bit that had a sleeve to hold screws. He said he would be back after 5:00 to finish the job. We had to cancel our plans for the evening. Worse than that, upon further inspection we found that most of the work that had been done was wrong or unnecessary. At $104 per hour one doesn't want to pay for these things. Plus there was about an hour talking either to his office and the owner that I didn't think we should have to pay for. When I called the office I was told they would check into the missing items, but were in no way concerned with my window or the hole in my house. I told them not to have their guy come back except to bring back the tools. He never showed up. The next day I called and was told I was lying and that nothing had been taken from our home. We were still going to be billed and that I needed to take the issue of the window up with the owner. It took 3 days to speak to him and he didn't call me. In the mean time I called the office and told them that if the items were not returned that I would get the police involved. Later that day I got a call that their guy had suddenly realized that he did have our items. She didn't know if it had anything to do with the threat of the police, but he would be returning our items. She apologized and asked if they could send someone else out. I of course said no because not only did their guy not know what he was doing but they also had very bad customer service. I spoke to her about the window, telling her that they can certainly have the window I just need to be reimbursed because I had to purchase another window which I also had to order and wait for another week for it to come in. She was very apologetic and said she would relay the information to the owner. When I finally got a hold of the owner he said that he would not be paying for the window and that his guy did know what he was doing. I told him that just because we chose to hire someone to do the work rather than do it ourselves didn't mean that we didn't know what should and shouldn't be done. At that point he no longer let me speak but instead starting belittling us for hiring someone to do a job we could do ourselves. At this point I swore at him and he hung up. When I called back he hung up again. I then called back and spoke to the other owner. She was no better than the other guy. She threatened to put a lien on our home. DO NOT HIRE THIS COMPANY!!!!!!! To recap: One window damaged (new one still on order), tools taken, room left a mess, horrible owners. DO NOT USE THIS COMPANY!!!!!!

I was signing their praises. We have really had very positive experience with them.

We've had nothing bad happen from them. They always come right away, honestly, I can't say enough good about them. My son moved to Austin and I made sure he knew to check in with Mr. Handyman. They are always on time and if they aren't they always call. They're professional and seem to know what they are doing They have always been able to do what we needed them to come do. We have just always had positive experiences.

went according to plan and met our expectations

Worst install I have ever been apart of. Was rough quoted 5 hours for 2 storms and 2 entry, came home to check on the job and the installer made it known he was leaving at 4. At the end of the day, they installed 1 door, I will admit it wasn't an average install, but it was 1 door in 6 hours. The door was so poorly installed, there was gap on the bottom of the door that I could see clearly out to the yard. There was spray foam insulation on the new doors and the house and yard were left a complete mess. Screws in the grass, GREAT for young kids and dogs, shards of wood, cardboard and "stuff" left everywhere. I called, and gave ample opportunity for the franchise owner to rectify this and all I got was there nearly $700 bill for a garbage install and another bill to have someone else come back to correct the garbage job Mr. Not so Handyman did the first time. Still no call from the owner. I would not EVER recommend these people to anyone. Not worth the money!

They never showed up for the appointment on 4/3 and I haven't heard from them since.

Very well. Needed a part. Once part arrived work was completed. He listened to what I needed. Made a recommendation which saved hundreds of dollars.

Well the customer service was good. Very professional, they called back right away. The contractor showed up on time, and that was it. After he left I have yet to hear back from Mr. Handy. I paid $50 for a quote that I have yet to receive. It has been a week. I was told the quote would take 1 to 2 days. Well they missed out a job and if I do not receive the quote by Saturday. I will be calling to get my money back!

Very well. Dean did what he was suppose to do.

Was on time ran & got supplies needed & installed to the best of his ability.

On time worked diligently to complete all jobs.

Excellent! Dean is very knowledgeable about his work & has a great personality. The work was done timely & all the patch work & painting was a perfect match & blended in beautifully