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Leather Restoration Company

Upholstering, Leather & Vinyl Repair

About us

We are a full service upholstery shop which specializes in leather and leather repair. There are two employees an upholsterer with 27 years of experience and a leather specialist who has 15 years in the business. We accept mastercard and visa.

Business highlights

15 years of trusted experience

Services we offer

Custom leather furniture, leather restoration & repairs. Upholstery- marine, commercial and home. Motorcycle seats, leather jacket repair, zippers, pockets, linings, color, tears and boat seats.

Services we don't offer

No wood refinishing

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.415 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
0%
3
0%
2
13%
1
13%


Rating CategoryRating out of 5
quality
4.6
value
4.8
professionalism
4.4
responsiveness
4.3
punctuality
4.3
Showing 1-15 of 15 reviews

John R.
10/2022
1.0
leather & vinyl repair
  + -1 more
I called and was treated so rudely and with such unprofessionalism, I'm still trying to wrap my brain around it. He berated me for calling him twice (once when they were closed), was very confrontational (and I'm the potential customer...unbelievable), started yelling at me when I questioned his professionalism, and just basically treated me incredibly badly. I cannot believe this company is still in business. I would NEVER do business with them...EVER!
Description of Work: Leather upgrade

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Leather Restoration Company
I received two calls the first I answered the person hung up. He called later and asked if we could make a rug out of a leather hide he had. I said no we do not do that work. The person then started telling how bad my customer service was, I told him he is not my customer. We do not do this work. He hung up. This person never was a customer of ours. He was angry that I told him we do not do that type of work.

Michael P.
06/2017
1.0
upholstery, leather & vinyl repair
  + 0 more
They had a leather cleaning special on Angie's List for $150. After twice giving them days when we were available, they never responded.
Description of Work: Clean leather love seat and sofa.

Rating CategoryRating out of 5
responsiveness
2.0


Michael G.
02/2017
5.0
leather & vinyl repair
  + -1 more
Job was completed within 2 weeks as promised and the bolster replenished to as new appearance. A job well done!! I plan on getting some estimates for reupholstering my 2 recliner chairs in leather. I highly recommend their services.
Description of Work: First time customer of Leather Restoration of Waukesha and was immediately attended to regarding replenishment of a rear seat bolster for my Volvo. After searching for a suitable replacement material ( a leather substitute) I was told that they would have to order the material that would be a close match in color and texture. A price was immediately negotiated and an order placed for the material.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78.83

Genevieve H.
05/2016
5.0
upholstery
  + -1 more
unknown
Description of Work: Shay recovered a leather sofa and reconditioned a matching chair. They both look fabulous!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Judith P.
01/2016
5.0
upholstery
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim L.
12/2015
2.0
upholstery
  + -1 more
unknown
Description of Work: Said they could repair some leather boots. Repair was horrible - we could have done better with Elmer's glue. They were more than a month late in completing this. We stopped at the shop several times and each time they Swain they would "get right on it". Maybe they do a great job on other things but they really dropped the ball on this one.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Christen P.
10/2015
5.0
upholstery
  + -1 more
I had gotten quotes and lead times from several companies, some were several hundreds more and others had lead times of 4 to 6 months. I found Leather Restoration Company on Angie's List and they were advertising a special on sofas. Based on the name, I thought they might only work in leather so I called to make sure they worked with any fabric and they do. Shay is the owner and a delightful person to work with. After I requested the work through Angie's List, it was only a few days before Leather Restoration was ready to pick up the sofa. I paid $75 for pick up/ delivery which was convenient and reasonable since I live about 24 miles from the shop and didn't have a good way of transporting the piece of furniture. Shay said it would take about 4 weeks to complete and he exceeded my expectations by getting it done in two weeks. His upholsterer, Judy added value besides the high quality work she does by suggesting design options which I went with and happy that I did. They are reupholstering another small piece for me now in leather and I have already recommended them to many of my friends. I will definitely contact them again for future projects.
Description of Work: Reupholstered sofa using client's fabric.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

frank A.
08/2015
2.0
upholstery
  + -1 more
unknown
Description of Work: I dropped off a leather jacket to have pockets re-lined. Place was an un organized mess. Owner said she was in the midst of a big job but would get to jacket soon. After three stops back over a period of a month (one time had to find jacket for owner) I stopped in out of frustration to simply pick the jacket up unrepaired. She told me to stop back in an hour and it would be done. |I stopped back an hour later and no jacket. She dropped what she was doing (same thing as an hour before), picked up the jacket, put it on a sewing | machine, and had the pocket repaired in less than one minute. | |Quality was acceptable...just took over a month to get it done. I will NOT return with my business.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20

Response from Leather Restoration Company
Dear Mr. [removed member name], I am sorry for your your inconvenience and bad experience. I looked back as to when you picked up your jacket it was on April 3rd. Unfortunately, I was still on spring vacation. I had been gone for fifteen days, I returned on April 8th. I was unaware of your situation. Call me at 414-736-3267 I will refund the 15.00 you were charge. Our minimum charge is 25.00. Typically we tell customers to call before coming to pick up jobs and we call them when they are done. Since the end of April we have hired two new employees. We quote 2 weeks on coats. We missed your estimated turnaround time. What you view as a disorganized mess is an extremely busy work room. I am sorry we did not meet your expectations. My sincere apology. As always we guarantee our workmanship and we take pride in the quality of work we do. It is unacceptable you had to be inconvenienced, please accept my apology. The month of March was a record month, Followed by April which was a new record month. This year we a running 80% ahead of last year. I am sorry you had to suffer through our growing pains. Sincerely, Shay Johnson

Johannes V.
01/2015
5.0
upholstery
  + -1 more
Well
Description of Work: Restore sofa cushions

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Glen K.
07/2014
5.0
upholstery
  + -1 more
We have 2 nubuck loveseats that have a custom color that is a reddish orange brown. The leather was in good condition but had faded significantly. Some areas were very dark from skin oils and other areas were almost bleached of color. After an initial exchange that included emailing some photos, Shay came out and looked at them. Despite the unusual color, he was confident that he could restore the color to something close. We gave him a pillow that had the same leather so he could experiment with it. Because the loveseats were nubuck, the restoration needed to be done at his shop. Shay and his associate picked them up and returned them after restoration. We are very pleased with the results. The loveseats now have an even coloration that is very close to original. He was also able to lighten the areas that were darkened by oils. Unfortunately, oils soak into nubuck and it is not possible to remove them completely. I highly recommend Leather Restoration Company.
Description of Work: Refinished 2 leather loveseats

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

Response from Leather Restoration Company
I want to thank you. You and your wife were a pleasure to work for and your project was challenging and rewarding. I was glad we were able to satisfy your expectations. We do not always know how a leather will react to the restoration techniques. Many leather techs will not even work on nubucks. We have been told by our supplier that we have completed more nubuck projects than anyone else they supply. Rule of thumb on a nubuck for fading is open the wrapper, turn on the light, light a match … it is going to fade. In the leather indusrty we refer to nubuck leathers as adult leathers. They are bought because of the soft hand and beautiful look that occurs from the tanning and buffing process. They are more susceptible to staining and oil stains. When we were done, the loveseats looked very nice which I was very pleased with and satisfied because our client loved them. We are not done until our customer is satisfied, if we cannot please our customer, we will not charge. Thank-you for your kind words and review. Leather Restoration Co. Sincerely, Shay

JOHN B.
07/2014
5.0
upholstery
  + -1 more
unknown
Description of Work: Had a classic office chair with a torn vinyl seat. They helped me pick a color and had it repaired in just one day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

karen S.
02/2014
5.0
leather & vinyl repair
  + -1 more
We have a favorite leather couch that was really looking shabby. We planned to throw it away but just couldn't bring ourselves to do it. One day a lightbulb went off in my head - perhaps we could have the couch restored. I found the Leather Restoration Company on the internet, read the reviews on Angie's List, and gave them a call. The couch now looks better than it did when we bought it 15+ years ago. This was the absolute best $450 furniture investment we could ever have made. Thank you Leather Restoration Company.
Description of Work: Within a week the couch was returned to us having been thoroughly cleaned and treated, plus the cushions had been restuffed and shaped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Cathy B.
12/2013
5.0
leather & vinyl repair
  + -1 more
The coat looks brand new! I am very pleased with the workmanship, price, and professionalism. Shay and Judy were very personable as well as informative on how to provide continued care for my coat. I would highly recommend their service,
Description of Work: I had an old leather coat that was in need of revitalization due to scratches and scraps and general wear.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Lynn N.
06/2013
5.0
upholstery
  + -1 more
My set was to squishy and is about 20 years old. I thought that the springs were bad. I took the loveseat and chair in to have them repair and touch up some fading of the leather. Judy worked with me and we settled on a denser foam for the cushions. I am very pleased with the result. They also added foam and material to reinforce seating, fill the arm pads, and they touched up the color and reconditioned the leather. I am very pleased with the results. I currently have my couch with them for the same servi
Description of Work: New cushions for loveseat and chair, touched up color on faded leather, and conditioned leather.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

Ari M.
06/2013
5.0
upholstery
  + -1 more
Leather restoration did a great job! Shay, the owner, came to our house and took a look at the furniture and gave us an accurate quote. He also spent the time to explain the details of how he would restore our pieces. He did a really nice job with the restoration. We've had the pieces for 15 years, and they look brand new! They matched the color perfectly and refilled the cushions for us. The price was reasonable and the service was excellent. I would not hesitate to recommend Leather Restoration to our friends/family.
Description of Work: They restored our leather furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    401 Madison St, Waukesha, WI 53188

    www.leatherrestorationco.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Upholstering,
    Leather & Vinyl Repair

    FAQ

    Leather Restoration Company is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Leather Restoration Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Leather Restoration Company does not offer free project estimates.
    Yes, Leather Restoration Company offers eco-friendly accreditations.
    No, Leather Restoration Company does not offer a senior discount.
    No, Leather Restoration Company does not offer emergency services.
    No, Leather Restoration Company does not offer warranties.
    Leather Restoration Company offers the following services: Custom leather furniture, leather restoration & repairs. Upholstery- marine, commercial and home. Motorcycle seats, leather jacket repair, zippers, pockets, linings, color, tears and boat seats.
    No wood refinishing

    Contact information

    401 Madison St, Waukesha, WI 53188

    www.leatherrestorationco.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM