KENNEDY HAHN APPLIANCES

After the technician removed the existing dishwasher, it was determined that the first dishwasher purchased did not fit into the space vacated by the existing dishwasher. Thus, we had to select another model. This we did the same day with the help of the salesman & the technician (who were very helpful) to make sure it would fit. The delivery & installation was to be done by the company who had bought out Kennedy & Hahn. Then the problems started. The appliance selected was not in stock and had to be ordered. We were told that it would take two weeks, which we agreed to. It took 27 days for it to come in. Then when it did come in we were notified by postcard (instead of a telephone call) that it was now in and we should call them to set up delivery and installation. We did this and it was delivered three days later. When it was delivered they just set it down and said the technician to install it would follow. He never showed up and we had to call again and set up an installation time. When we did this we were told that they were busy and could not come for another ten days. Even though we had been waiting for over five weeks by this time (with a big hole in our kitchen cabinet) they refused to adjust their schedule. It took 48 days to get it almost installed. We still had to call a plumber because the connection was not the same as the previous one.

On installation, we found the door was misaligned and the oven itself damaged. A web search (http://ths.gardenweb.com/forums/load/appl/msg031314362784.html) found that this was a known problem for Dacor and necessitated a replacement of the entire oven. The entire story is very lengthy, but we found Kennedy-Hahn unresponsive and not helpful in resolving this. After numerous phone calls requiring us to repeatedly press for resolution, they put us in direct contact with a Dacor representative, where the problem was quickly and appropriately resolved with the delivery of a new oven. Our opinion of Kennedy-Hahn, unfortunately, is that they were very willing to sell us the appliances, but not so willing to resolve a problem once it was discovered. This was very disappointing, given the cost of these high end appliances.

Very good on price and were $280 less than another company, which was a plus. They delivered the appliances exactly when they said they would.

I did a lot of prior research (Consumer's Report, internet rating sites, etc) before visiting the store. By going through a number of internet appliance stores, I also had a good idea about the prices to expect. Kennedy Hahn carries a wide selection of midrange to high-end appliances including Viking, Dacor, Thermador. All of the appliances I had singled out as possibilities were available in their showroom. I worked with Margie Bain, who was very knowledgeable and provided information and opinions in what I felt was a balanced manner. Their prices were equivalent or better than the prices quoted by 2 large online appliance stores. They agreed to price match one appliance (the wall oven) that I found at a lower price on another store's website.