Bought a PC from them, and have now had three major components fail.
Description of Work: The horse is long out of the barn on this one, but I just had to log this review to warn others. I had INET build what was (four years ago) a rather high-end PC. In retrospect, I'd have been better buying the parts online and building it myself. I've had PCs in the house for over 15 years now, and have NEVER had parts fail. I'm not sure what lousy sources INET uses, but I have had the hard drive fail AND the video card, both being replaced after lengthy (i.e. a week each time) service drop offs (try being without your main PC for a week or more...). Now, the CD/DVD unit (which doesn't get much use) is failing...it's had problems for almost two years opening, but now it won't open at all. Tiger Direct, here I come...
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,200
KATHLEEN AND NORMAN O.
12/2008
2.0
computer repair
+ -1 more
He said he'd have Mitch (the repairman) call me back and help me straighten it out but that was 3 weeks ago and Mitch never called. We still have no computer. They added Norton Antivirus but Roadrunner (as I pointed out to them) was offered to us free. They claimed otherwise, installed Norton and charged us for it. I'm now paying for antivirus I don't need on a computer that quit functioning because I turned it off and back on?
Description of Work: They serviced my computer. Upon returning the computer and activating it it seemed to be ok. However, when I shut it off and turned it back on the next day it had the same problem. I called and INET manager informed me that the warranty was only good if I kept the computer on. Once it was shut off it voided the warranty.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$267.98
KATHLEEN AND NORMAN O.
10/2008
4.0
computer repair
+ -1 more
I had some problems when they left. I called and they helped me through the problems.
Description of Work: I used them for computer repair.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$300
SANDRA P.
01/2008
5.0
computer repair
+ -1 more
I had nothing but wonderful customer service from everyone at INET from start to finish. I now have a very good and fast running computer. They transferred all my data and programs to my new computer which was a godsend. For what they charged, I got a very good deal - plus very good service. I have had the opportunity to bring my old computers for repair at INET and have never been dissatisfied. With my new computer my speakers were too old to play adequately. Although they played, the sound was very low. INET went out of their way to supply me with some new low cost speakers that work great. What I also like about INET is that you can call a tech at any time the store is open is you have a question or problem. That opportunity is worth its weight in gold!!!
Description of Work: Built a new computer that is faster and more reliable to handle large amount of data that I regularly work with.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
04/2006
5.0
computer repair
+ -1 more
WE TAKE OUR PERSONAL AND WORK COMPUTERS TO INET. THEY ARE COURTEOUS, ON TIME, PROFESSIONAL, & FRIENDLY. THEY GIVE VERY ACCURATE ESTIMATES. THEY GET THE JOB DONE RIGHT THE FIRST TIME.
Description of Work: THEY INSTALLED THE OPERATING SYSTEM AND 40GB HARD DRIVE IN OUR P.C. ALSO TRANSFERRED SEVERAL PROGRAMS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$206
03/2006
3.0
computer repair
+ -1 more
They were good at understanding our needs. The design was well done. Forgot to install old computer files first time. Delay in system being ready by a few days. Some minor problems with pc at home was fixed. Overall, very nice to work with, but some minor issues with those who design and those who put things together. Not convinced yet.
Description of Work: They constructed, programmed and set up a 2 pc network for us in our home replacing an old system. Old files were saved.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$2,000
BRIAN T.
03/2006
5.0
computer repair
+ -1 more
I have had great responses from this company. They are very helpful to the average person who does not know a lot about computers. They take their time to explain and answer all of your questions.
Description of Work: This company cleaned and upgraded my old computer so I could use it to fill out this survey.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
SANDRA Y.
03/2006
4.0
computer repair
+ -1 more
The technician and the company kept me informed as to what was needed. They were very helpful in keeping within my limited budget and understanding when fixing my computer.
Description of Work: This company cleaned and repaired my computer. They also updated my computer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
HEATHER H.
09/2005
4.0
computer repair
+ -1 more
THE SERVICE WAS GREAT. THEY WERE VERY HELPFUL BRINGING THINGS DOWN TO LAYMANS TERMS. THEY ANSWERED MY QUESTIONS AND WERE VERY PATIENT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales,
Internet Service,
Computer Training
FAQ
INET PC & WEB is currently rated 3.7 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
INET PC & WEB accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, INET PC & WEB offers free project estimates.
No, INET PC & WEB does not offer eco-friendly accreditations.
No, INET PC & WEB does not offer a senior discount.
Yes, INET PC & WEB offers emergency services.
No, INET PC & WEB does not offer warranties.
INET PC & WEB offers the following services: COMPUTER SALES & REPAIR, BUSINESS NETWORKING, PROFIT GENERATING WEBSITE DESIGN & DEVELOPMENT.