CertaPro Painters® of Waukesha County

1st of all, we went with his company for the reputation they have. However, what a disaster. The original project was simply to paint the house. the paint was peeling off, so primer was to be used. The 1st team that came out to our house, had no idea we were suppose to have primer on the house. They looked confused on the concept of primer. I’ll cut a long story short. We expected the job to done right the 1st time by a team of professionals that communicated what they were doing. We asked lots of questions and even went to the higher ups to question the 1st teams workmanship. Communication was simply poor and the house was terribly painted. Our siding is and will never be the same as they put a bondo agent on our house and ruined the look of the siding. Their thought of fixing the peeling paint and never told us or asked permission to do so. I also don’t think they originally did 2 coats of paint, if they did, all the spots that were missed originally, would not have been missed, but covered up. In conclusion, after having a discussion with the next level ups and them coming to our house several times. we had 4 different teams come to our house trying to fix what the 1st team did. Also, 2 different teams come and clean up the over spray that was on our new deck! We do appreciate the effort from Amber and Joe, for what they had done for us, they were considerate and agreed with the poor quality of work. We are disappointed with the end game of basically telling them we are out and breaking our contract with still paying 50%. I would not recommend, our story has been passed along and many already know not to use them.

From signing of the contract in May with a start of work in July, I received a single email in June as follow up. I did not hear back from anyone after that until September. I would have expected at least one or two calls when you are 2 months behind on your schedule. I received a call to start work. The crew scheduled for my job was unaware of and unable to perform the carpentry repairs listed on the signed contract. Then I received no more communications. 3 weeks later a new crew finally contacted me. They were given no overview of the carpentry repairs on the contract. They also had no record of what color they should paint the house. I took time off work to pick colors off the Sherman Williams website and walk the crew lead through the repairs. They replaced 1 trim board on my chimney stack and part of a soffit (they filled the remainder with putty and painted over it). $100 was the lumber cost and $1900 for labor?! At least I have paint colors for when I re-do the putty filled wood replacement on the rest of the chimney stack. I know Covid made it hard to find worker, but it did not make it harder to pick up a phone or make sure your crews were set for the work on the contract. It was a lot more project management than I had planned for coordinating the departments and staff of your company Certa-Pro.

They were excellent. I highly recommend them.

Fast-Efficient-Professional-As promised It is always a good sign when the service gets back to you quickly regarding a quote. Gary was the estimator and spent time understanding our expectations on the drywall repair. He suggested that the work be done on a time and materials basis which came in below estimate. Pedro did the wall repair and painting. Professional, very attentive to clean up and pleasant to work with. CertaPro was the lowest bid on the work and I was a bit concerned about working with a franchise, but everything was finished quickly and the job was beautifully completed. I generally paint myself and hired a contractor because we wanted the walls to be restored to a near new condition. I may not paint again Great job

Professionalism equaled out at 3 - crew was awful, owner/manager was very responsive but he simply couldn't make up for the absolutely awful job the crew did short of entirely redoing the job. I wasn't going to do a review - I just wanted them to go away. However I found another area that needs to be repainted today and that pushed me over the edge. I'm at a point where I'm just going to repaint some rooms this summer since the touch up job is endless. They painted about 75% of my interior in fall. The original crew was absolutely awful. Didn't remove face plates, didn't 2nd coat certain areas, Paint streaks on new wood furniture, bad taping on trim, didn't remove all of the taping from trim. Didn't do anything to clean up paint that seeped through the tape. Didn't edge the ceiling in some rooms (probably all - some walls are just so tall that I can't see the corners well), and on and on (20 page report to manager with pictures). A ridiculously awful line where paint changed color. The manager/owner came to discuss with me and was excellent and concerned that the job was so bad. He sent his best guy to fix areas, and he did. But then I kept finding more and more areas that were bad. Lower level - didn't second coat the bottom 2" of the walls - didn't edge the ceiling - didn't second coat around ceiling fans, etc. Manager/owner was going to send another crew to do more fixing but I told them I didn't want them here again. It was less stressful to say "just go away" then to deal with everything. In hindsight I wish I would have insisted that they entirely repaint more areas. I give the manager/owner a lot of credit for his response. If you choose to use them have them ensure you that the crew that did my work will not do your work (they should know who I am from this review.)

Excellent - We have used Certa-Pro in the past and will use them for future painting needs. They do good work and are very neat.

Great, knowledgeable, professional, efficient too.

Great service and friendly painters

Our sales person, Chad, was very accommodating giving us a realistic schedule of the work to be done. The crew was excellent, courteous, and hardworking. They stripped wallpaper, applied the drop-down finish and painted every room. The crew did an excellent job keeping furniture doors and cabinets as well as the carpet and floors covered in plastic to keep everything free of paint mess. Since this project involved every room in our house, this amazing crew was able to work around us as we still lived in our home. The pricing for the work was realistic and the crew met all the goals of our project. We will definitely use CertaPro for any future work.

Job looks good and things went very well.

It looked great at first. Within 2 years, it looked terrible. Paint is chipping and peeling right off of the house. I tried calling and they never returned my calls.

It was tremendous! John was exceptionaly efficient, neat, and helpful. He even helped me replace the furniture and hang my new sheers and drapes! He completed the work on time, was very punctual and pleasant to have in my home.

Went well. The crew was friendly, efficient and professional. They did a nice job cleaning up too.

Very well. Crews showed up on time. Were very professional. Only small quibble is that it wasn't explained clearly to us when we needed to have doors and windows open so they wouldn't stick when they were repainted. But overall, we are happy with the job. We would use CertaPro again.

excellent ... professional team / did a great job! House looked terrific when done

Once I signed the contract and paid the deposit I had to wait 6 weeks to be placed on the schedule and there was no further communication from my sales rep unless I initiated it. I was originally told it would be the first 2 weeks of August. By the end of the second week in August it was me initiating communication to see exactly when they were coming. As expected, they now weren't able to come those first 2 weeks in August and when the end of the second week of August approached it was me again reaching out to the sales rep to find out when they were coming as I had to make arrangements with work on my schedule. At the end of that week I was told maybe Friday but as it turned out it was the following Monday, week of August 14th, that they were to start. Again, I only found this out by contacting my sales rep over the weekend for confirmation that they were coming on Monday. His response was, "...didn't they call you?" No one called me until Sunday afternoon to tell me they were coming the next day. This project got off on the wrong foot from the start. While the 2 painters did an excellent job on an outdated bathroom covered in wallpaper, it was only after they left I discovered a nickel sized noticeable dent in my freshly coated knockdown ceiling -- almost as if it was bumped by the handle of a paint brush and they didn't notice it. I did not get a chance to inspect the bathroom before they left because the lead painter was having me sign off on paperwork and make arrangements to pay while the other painter was doing touch-up. Otherwise I would have pointed it out to them right away. Now while I have been cleaning and redecorating I've noticed a splotch of pain on my 6-panel pine door (which wasn't painted) that I can't get off without damaging the finish. I contacted my sales rep about the dent in the ceiling as soon as I noticed it and over the course of 10 days it was constant follow-up on my part to try and get this rectified. Finally, after pressing for a resolution again he told me he wasn't sending the painter over for a 1 minute job and that he would come over right then because he was in the area and he wanted to get into the house. His rudeness, and clearly showing what an inconvenience this was, made me uncomfortable to have him in my home and I declined telling him I was unhappy with his lack of customer service and professionalism, and that I would not be using CertaPro for the remainder of my internal painting project which they had provided me a quote on previously. Unfortunately, due to the sales rep's lack of customer service (once that contract was signed and my deposit paid) I can only give them an overall "C" grade. Had the actual work done by the painters not have been as good as it is, I would have rated them lower. I also feel that -- in retrospect and in talking with others -- that almost $1,100 to remove wallpaper (which I had done 1/4 of it myself in advance) and to paint a small bathroom was very costly. The professionalism rating of "D" and responsiveness rating of "F" is directed solely at the sales rep. The painters were very professional. The punctuality rating of "C" is directed at the painters as they were almost an hour late arriving on the job the second day. Would never use again or recommend CertaPro and now I still have to hire a handyman to fix the dent in the ceiling.

Very well. The crew was hard working, informative and professional.

They came when promised, they did a super job, and cleaned up before leaving. All was done in a very timely manner.

Great. They gave me a schedule and kept to it. The work was done in a week. The head painter gave me a daily update. There were a few areas that needed extra work. That work was done without additional charges. The crew cleaned up every day before going home. Never left a mess. The whole organization operated in a professional manner.

Painter did a great job. Highly professional.

Everything was great. From the review and quote process through the actual work completion. Over a year later the house looks great.

VERY WELL. THEY DID AN EXCELLENT JOB. WOULD REHIRE.

They worked out just fine for us. I thought it was worth the price. When the time comes, I would use them again. A crew came out and it took them three days.

We were understanding they were a good company. When the painters showed up one main came to pressure wash it and then he came back to paint the house. The contract said for brushed and rolled he spray painted it. He had two people working with him that were extremely inexperienced. I went around with him to show him how they missed some spots and and he touched them up. I explained to him in the contract it was for two coats he finally came back and did the second coat in an extreme hurry and go around the house and see large drippings of paint. He started off as a nice guy and then it kind of deuterated he was still nice the whole way through. The professional was extremely bad, he was an outside contractor for the company. Its pretty I like it and for the money I paid I could have done it myself.

I was not happy with them at all. They were sub-standard in their quality. The price was average. They cleaned up well when they were done. There was nothing that they did well in my opinion. I had to take care of it and I was not too happy about that at all.