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BOB'S GLASS SERVICE OF WAUKESHA INC

Glass and Mirrors, Windows, Doors,

About us

We are a small family owned business. Bob's Glass has been in the Giesie family since the 1970's. We have a total of 8 friendly and courteous employees who pride themselves in hard work and customer satisfaction.

Business highlights

67 years of trusted experience

Services we offer

RESIDENTIAL & COMMERCIAL SALES & INSTALLATION OF SHOWER DOORS, MIRRORS, GLASS SHELVING,BROKEN AND FOGGED THERMOPANES, TABLETOPS, AUTO GLASS AND EVEN PICTURE FRAME GLASS - MOST ANY TYPE OF GLASS REPLACEMENT. WE ALSO DO SCREEN AND STORM WINDOW REPAIR. MOBILE SERVICE.

Services we don't offer

GLASS BLOCK

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.424 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
8%
3
8%
2
4%
1
13%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.4
responsiveness
4.3
punctuality
4.3
Showing 1-24 of 24 reviews

Thomas S.
06/2018
1.0
glass repair
  + -1 more
I called and spoke with a young lady on May 9, who took the information on the work I wanted to get an estimate on. I gave my phone and contact information-she said she would pass the information on and someone would call me. I explained that someone would have to come to the house to measure it to ensure it was done accurately as the item was too big to carry in to the shop. After waiting a week I called again after getting no response-no messages on my voice maid and no indication that a call from this business had been made and no message left (CID). On May 16 I spoke with the same young lady who located my original request-I gave her my cell as well as the house line. She assured me that someone would call me back that day to set an appointment. NO ONE ever called-and now it is 3 weeks since the second call. Through Angie's List I contacted another local business on May 23 (who I was not aware of) and he was out the next day!!! The work was done within a week and the serviceman was here exactly when he said he would be both for the measurement and estimate and delivery. Bob's clearly needs more competition as they do not seem motivated to provide good service or at least have the courtesy to return a call-even when contacted twice- Does not give one much confidence that they would have a job done when estimated either.
Description of Work: Requested an estimate on a oval-shaped glass top for a screen porch patio table

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$400

Gary L.
09/2017
5.0
glass repair
  + -1 more
Did a nice job. Were here when they said they would be. Very Satisfied.
Description of Work: Replaced thermopane.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill M.
09/2016
1.0
replacement windows
  + -1 more
Service guy took a Sawzall to my Pella window frame. Replaced the glass but destroyed my window frame and then took off and left the window partially open. Now the only way to open and close the window is with a 2x4 and a hammer. After threatening to call a lawyer, fellow came back out and was going to open my window with a crow bar! Asked him to get off my property. Window is not repairable; one of two in the set. My cost to replace is $2000.
Description of Work: Replace glass with leaking sea.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Dot R.
07/2016
5.0
glass repair
  + -1 more
unknown
Description of Work: Great job. Completed job on time. Good workers
Rating CategoryRating out of 5
Yes, I recommend this pro

ALAN B.
03/2016
5.0
glass repair, replacement windows, auto glass, doors
  + 2 more
It went very well. They did exactly what they said they were going to do when they said they would do it. The installation people from Bob's Glass were very helpful not only installing the product but also advising us on what exactly our alternatives were for future work.. I really appreciated their help.
Description of Work: Bob's Glass installed sliding shower doors in one bathroom. They installed a wall mirror in another bathroom. They furnished two mirrors to be framed by the general contractor. They also furnished a window that was sent out for design etching.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

James G.
09/2015
5.0
replacement windows
  + -1 more
After the initial call to Bob's, Joel came out to inspect the windows and what needed to be done to replace the cracked glass in one window and all glass in four casement and two fixed windows which had fogged over due to the seal being compromised. Shortly after we received the quote by mail, a call was made to place the order. The first voice I heard was Sue and she is wonderful! Knowledgeable, efficient, and friendly she took the order and filled my request for a detailed work order which arrived in the mail a few days later. The window repairmen arrived on time and went to work quickly. They also discovered two of the casement arms that open the windows were badly rusted and should be replaced. They gave us another quote and we ordered. Again, when I called Sue for some details she was so nice and pleasant and sent the information I needed promptly. As soon as the parts were received by Bob's they called for an appointment and installed the new parts. I will definitely use them in the future and have already recommended them to a neighbor who needs glass repair.
Description of Work: Replace glass in casement windows in residential home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

ED T.
05/2015
4.0
glass repair, doors
  + 0 more
Quality, price and workmanship was excellent.
Description of Work: He installed two plastic glass shower doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Susan M.
09/2014
4.0
glass repair
  + -1 more
unknown
Description of Work: Bob's installed a semi frameless shower door in our new condo. Everything went well - no surprises.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$700

Frances V.
05/2013
5.0
replacement windows
  + -1 more
When we needed a prompt quote for the replacement of some failing window panes to sell our home, Bob's Glass made an extra effort to get out to our home and get us the quote the same day. We had them order and install the replacement panes and they did an excellent job; they were quick and neat. We appreciate their going the extra mile for us even though they already had a full schedule for the day.
Description of Work: Installed replacement window panes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Daniel C.
05/2013
5.0
glass repair
  + -1 more
Bob's Glass was recommended to us by a window and door company to only replace glass instead of an entire patio door. They came out, told us what it would cost, and approximately ho long it would take them to obtain the custom pane with the proper grid for our condo. On the promised installation date, they were actually 15 minutes early and completed the job in less than 30 minutes. The panel exactly matches the panel in the sliding door of the set. Greta company!
Description of Work: Bob's glass did a wonderful job, on time at exactly the quoted price. I would recommend them in an instant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$381

Jamal A.
03/2013
5.0
replacement windows
  + -1 more
Overall, they were a good company. Their pricing was fair and they are just good people. However, they kind of lack a little bit of responsiveness.
Description of Work: Bob’s Glass Service of Waukesha Inc. replaced our windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,000

AlGene C.
12/2012
5.0
glass repair
  + -1 more
Service performed was more than expected. Instead of just replacing the window pane with typical glass, he used shatter resistant glass for higher security. Many Thanks.
Description of Work: Replaced window pane in glass door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

John N.
08/2012
5.0
glass repair
  + -1 more
They were great. Their price was very reasonable.
Description of Work: They removed some extremely large mirrors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim R.
10/2011
1.0
glass repair
  + -1 more
A neighbor upstairs had them do similar work. We both had LOUSY experiences with shody work.1. After they left I found large pieces of broken glass [4"x4"] pieces on the lawn. They must have known they dropped them removing the broken pane and never bothered to clean them up.2. They had improperly installed the window and it was not in the frame properly. Within 3 months it was broken by the other window sliding over it. We called to get some satisfaction. No calls ever returned.
Description of Work: Had them install a replacement double pane window in my condo on Pewaukee Lake.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$152.4

JOHN B.
02/2010
5.0
glass repair
  + -1 more
Very good experience. Polite. Cleaned the glass after delivery. Price was not cheap, but, seemed fair. Will use them again.
Description of Work: Had them measure some table tops and got estimate. Ordered and delivered about 1 week later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JERRY S.
08/2009
3.0
glass repair
  + -1 more
They refused to do the work. They determined that the job wasn't worth their travel time. Again, just be aware that they don't wish to travel outside Waukesha for jobs under $250.
Description of Work: I called to see if they'd come to Wauwatosa to fix a broken window -- the window was quite large 44" x 47". They told me they wouldn't come so far for a single pane replacement. The other quotes I've gotten are in the $250 range. Just be aware that they won't go out of Waukesha for jobs they determine are small despite the fact that they say they serve the whole area.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0


SANDRA S.
07/2009
5.0
glass repair
  + -1 more
They came out and measured while I was out so it didn't take up my time waiting in for them. The engineer was polite and worked quickly. The work was done in no time.
Description of Work: Two panes of glass were replaced in windows where the seal had broken.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mark B.
10/2007
2.0
glass repair
  + -1 more
See above.
Description of Work: Over a year ago, we requested an estimate for custom mirrors for our new home. They sent someone out to do measurements of the requested work, but due to the changing economy, we needed to postpone the project indefinitely. In September, we called them, and said that we wanted to resume but downscale the project. After canceling one appointment, they rescheduled to "remeasure" what we wanted. They arrived and remeasured the requested work but may have been surprised to be greeted by the owner, who was African American. The Manager, Mr. Matt Winchell, sent a letter "gracefully" declining to quote us a price, stating that they were "extremely busy at this time and do not see anytime in the near future that we could accommodate [sic] your needs." Although they referred us to another company to consider the work, we were extremely disappointed that they even chose to come out to measure the project, knowing the scope of the work already.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
3.0


KIREN S.
09/2005
3.0
glass repair
  + -1 more
THE ESTIMATE WAS DONE QUICKLY. HOWEVER, THEY DID NOT CALL WHEN THE WINDOWS I ORDERED WERE IN. AFTER I CALLED THEM TO FOLLOW UP, I WAS TOLD THAT THEY COULDN'T SCHEDULE MY INSTALLATION UNTIL A WEEK AND A HALF LATER. I WAS TRYING TO GET MY HOUSE READY TO LIST FOR SALE, BECAUSE I WAS BEING RELOCATED TO A DIFFERENT STATE. I HAD TOLD THEM THIS WHEN I ORDERED THE WINDOWS AND AGAIN WHEN I TRIED TO SCHEDULE INSTALLATION. THIS DIDN'T MAKE A DIFFERENCE TO THEM.
Description of Work: REPLACED TWO WINDOWS IN THE HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$247

DONNA K.
06/2005
5.0
doors
  + -1 more
OWNER, JIM, WAS VERY COURTEOUS AND ACCOMMODATING ON THE PHONE. HE CAME THE NEXT DAY AND TOOK PICTURES AND PROVIDED AN ESTIMATE AS WELL AS SETTING A DATE FOR THE SERVICE TO BE COMPLETED. THE JOB WAS COMPLETED IN LESS THAN ONE WEEK WITH EXCELLENT RESULTS.
Description of Work: INSTALLED/REPLACED ONE THIRD OF THE SLIDING GLASS DOOR IN THE KITCHEN EATING AREA. IT WAS OLD AND HAD LOST ITS SEAL. (IT WAS CLOUDY). ALSO REPLACED THE SLIDING SCREEN DOOR DAMAGED BY CHILDREN RUNNING INTO IT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$695

shrinivas J.
08/2004
5.0
glass repair
  + -1 more
WORKMEN WERE ON TIME, POLITE, AND DID VERY GOOD, CLEAN WORK. ONLY ONE SUGGESTION I WOULD HAVE FOR THIS COMPANY. I GOT THE ESTIMATE AND AUTHORIZED THEM TO GO AHEAD WITH THE WORK. THEY SAID SOMEONE WOULD CALL ME BACK TO SCHEDULE THE WORK. I WAITED FOR SEVERAL DAYS, BUT THEY DID NOT CALL. SO I HAD TO CALL THEM AGAIN TO GET OUR JOB SCHEDULED.
Description of Work: REPLACED THE BROKEN GLASS IN THE PATIO DOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Arlyn C.
08/2003
5.0
glass repair
  + -1 more
WORKERS WERE COURTEOUS AND DID THE WORK IN A PROFESSIONAL MANNER. FELT THEY DID QUALITY WORK AT A FAIR PRICE. I WOULD DEFINITELY HIRE THEM AGAIN, AND IN FACT WILL TO FINISH THE REST OF THE HOUSE.
Description of Work: WE HAD THE WINDOW PANES REPLACED ON 18 WINDOWS, INCLUDING A PATIO DOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

J W S.
08/2002
5.0
glass repair
  + -1 more
ALL WORK WAS KNOWLEDGEABLY DONE, PROFESSIONAL & SERVICE ORIENTED. THEY ALSO HAVE ALL THE EQUIPMENT TO DO THE JOB RIGHT. I HAVE HAD THE OWNER GO OUT OF HIS WAY TO SEE THAT I GOT NEEDED SERVICE. WOULD RECOMMEND THIS COMPANY TO ANYONE, FOR ANY TYPE OF GLASS, MIRROR, OR AUTO GLASS EXPERTISE.
Description of Work: HAVE HAD STORM WINDOWS REPAIRED BY BOB''S. AT OTHER TIMES HAD CRACKED/BROKEN AUTOMOBILE WINDSHIELDS REPLACED.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0

Yes, I recommend this pro

JAN M B.
12/2001
5.0
glass repair
  + -1 more
VERY COURTEOUS, ATTENTIVE & COOPERATIVE. WILL DEFINITELY USE HIM AGAIN.
Description of Work: REPLACED WINDOW INSERTS, DUAL PANE WINDOW GLASS & PATIO DOOR GLASS INSTALLATION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    637 W ST PAUL AVE, Waukesha, WI 53188


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Glass and Mirrors,
    Windows,
    Doors,
    Auto Glass,
    Auto Service

    FAQ

    BOB'S GLASS SERVICE OF WAUKESHA INC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    BOB'S GLASS SERVICE OF WAUKESHA INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, BOB'S GLASS SERVICE OF WAUKESHA INC offers free project estimates.
    No, BOB'S GLASS SERVICE OF WAUKESHA INC does not offer eco-friendly accreditations.
    No, BOB'S GLASS SERVICE OF WAUKESHA INC does not offer a senior discount.
    No, BOB'S GLASS SERVICE OF WAUKESHA INC does not offer emergency services.
    Yes, BOB'S GLASS SERVICE OF WAUKESHA INC offers warranties.
    BOB'S GLASS SERVICE OF WAUKESHA INC offers the following services: RESIDENTIAL & COMMERCIAL SALES & INSTALLATION OF SHOWER DOORS, MIRRORS, GLASS SHELVING,BROKEN AND FOGGED THERMOPANES, TABLETOPS, AUTO GLASS AND EVEN PICTURE FRAME GLASS - MOST ANY TYPE OF GLASS REPLACEMENT. WE ALSO DO SCREEN AND STORM WINDOW REPAIR. MOBILE SERVICE.
    GLASS BLOCK

    Contact information

    637 W ST PAUL AVE, Waukesha, WI 53188


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM