Beltmann Relocation Group (Milwaukee) - NAVL

Very unpleasant. I would not use them again. Several items were broken, missing and scratched. Then I spent the time to file a claim for the items and they denied it based on the incorrect information the van operator provided. I don't understand why he lied to the insurance analyst. I bought the entire crew lunch and gave them a substantial tip. They were hard to deal with. I would not recommend them.

Beltmann came out on May 20th and provided a not to exceed cost to move us to florida. The salesman walked through the house and estimated the boxes. Once we sold our house in Mid Nov we contacted our salesman again to come out so we could finanize a date. When he got there he did a complete new estimate and it went up over $2500. The primary difference was the # of boxes. We had already done 85% of the packing and he just counted our boxes even though over 65% of the boxes were well below a "large" box of 4.5 cf. when I talked to the general manager he would do nothing. There binding not to exceed quote was worthless. do not use this company

Contrary to my previous moves with other companies which took place on time and with no damage, this move was a nightmare. When they came to pack and move my things, one of the movers brought along a young woman and a boy who chatted with him and generally distracted the workers for a couple of hours. Packing and loading took all day with a big rush at the end to get finished resulting in my drop leaf dining room table being squeezed in at the back end of the truck with no covering. Since they could not get the big truck close to my entrance, they had to load onto a smaller truck and then transfer. Each time they transferred they were gone a long time. They picked up my things on July 2 with a promise of delivery by July 13 at the latest. On July 12 I called to find out when I could expect delivery to be told that they had no driver and my things were still in Milwaukee. They could give me no idea of when they would arrive in N.Y. Meanwhile, I was in NY with an empty house and the clothes I brought with me. On July 15 I left for a two week business trip to Los Angeles still having no idea when my things would arrive in N.Y. Daily phone calls from July 13 through July25 resulted in possible unmet dates because of no driver! While I was in LA, each time a possible date was given for delivery, I had to contact someone back in NY to be available to accept the delivery. Delivery finally occurred on 7/29. Since I wasn't there to direct the "move in," things were not placed in the proper rooms making settling the house twice as much work as necessary. My drop leaf table now has a missing caster destroying its balance and a gouge out of one edge; a floor lamp arrived in broken pieces and two crystal goblets were broken. Early on when I complained to Beltmann about the delay, I was referred to customer service at North American Van Lines. The customer service rep there seemed to understand my frustration and tried to be helpful by attempting to get information about an arrival date for my things and trying to move the process along without much success. North American gave me $50 a day for each day of delay after the promised delivery date. That is small compensation for all the aggravation and inconvenience, but I was relieved to not have to deal with these people any more.