BADGERLAND FIREPLACE INC

convert wood burning fireplace to gas

I called for a quote. I went in to get a quote. I could never get the guy to respond to my calls and messages that I left. It was a huge waste of time. I should of read reviews and believed them about this same problem

They showed up to the appointment on time and were very informative about the project. I was looking forward to possibly working with them. After several calls over the course of 2 months, they were unresponsive and did not provide a written estimate. I gave up and decided to give my business to someone else.

A young woman named Christina answered the phone when I called this morning before 9AM - on a Monday. She was so pleasant and friendly. I explained that I am back in town after 20 years away and that my folks said their gas fireplace - about 10 years since converted to gas from wood - doesn't work. Christina explained that Badgerland doesn't service our type of fireplace, but that she had a number of a guy was excellent. But first...she walked me through the steps of turning the thing on myself. She really knew what she was talking about. Everything looked exactly as she described it. It was about a 7 minute call and she was in good humor and so kind throughout. No matter how you slice it I wasn't going to spend any money with her company, and yet she was so helpful and patient. THIS is service. I can only imagine they are wonderfully responsive in the event you actually hire them. One thing I know for sure, they really know how to hire and train for excellent customer service. This made my whole day! Thank you, Christina!

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I called to make an appointment to get a quote on replacing an existing fireplace. One of the owners arrived at the agreed upon time He was knowledgable and offered a full explination of the work that needed to be done. After several prompts for a proposal he finally left a voice mail with pricing for several options. Because of the cost of the project I asked for a written proposal. After no response, I called 3 times over the course of 2 weeks to track down the proposal. I left a voice mail and 2 other messages with the person manning the store so I am reasonably sure the owner got the messages. I never received a return call or the proposal After a couple of weeks I decided that service I received trying to get a proposal had to be related to the service I would receive from Badgerland if they actually completed the work. In the end I decided to go with a competitor.

Badgerland did not try to oversell us, and asked us the practical questions. They spent a great deal of time analyzing our home and came up with a fair quote and then did a great job installing it. Their product is good. I like their showroom and how they treated their customers. They were informative, they knew how to sell without pushing upselling.

On March 9, 2013, after researching fireplace stores and needing to replace our existing gas fireplace with a new, energy efficient gas fireplace, we decided to stay with the current brand we had Heat and Glo and Badgerland Fireplace had an excellent rating on Angie's list and other sites so we headed to the store to discuss a replacement. Upon arrival at the store, there was one sales rep in the store which was a bit busy. We discussed at length that we needed a new gas fireplace and were shown inserts. The sales rep somehow came to the conclusion that we had a wood burning fireplace and wanted to convert it to a gas fireplace. We had never stated we needed a conversion fireplace but without knowing much about gas fireplaces, we asked about how we could change the look of our old gas fireplace and were directed to gas inserts. It was only after we made an appointment for this sales rep to come to our home to look at our existing fireplace and our continuing questions that the sales rep realized that we were requesting a completely new gas fireplace, not something to replace a wood burning one. He never offered a business card, only brochures for gas inserts, which was confusing but we felt that an installer would be coming to our home and would have a better handle on what was needed and would work for us. On March 11,2013, much to our surprise, the same sales rep came to our home, late but did call to apologize for his delay. The rest of the story is as written above. To date we have not heard back and will not be using this company for our needs. The only thing accomplished is that I have a 12x12 hole in my living room wall.

When Andy came over to perform the cleaning service, he discovered that the grate had deformed over the the years and recommended that in addition to cleaning he install a new one. He gave us an estimate for the work, ordered the part, and came back a week later on schedule to install the new part and gave the fierplace a thorough cleaning. He was super neat, in and out in an hour and we would definitely recommend both the company and Andy.

The job went smoothly from beginning to end. I visited the showroom to look at fireplace options and Brett came to my house within a few days to get the information for his estimate. The estimate arrived as expected, I picked out the materials and they arrived as promised, the installation went smoothly and I am very pleased with the results. I purchased the hearth, brick, and new door from Badgerland, and they installed a wood mantle that I purchased separately.